Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: Jim16
Verified Purchase:Yes
Quick and easy replacement, good print quality providing clear color separation
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Proofreader
from Tennessee
Verified Purchase:Yes
This ink cartridge was delivered quickly and worked well in my printer.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Arthur B
from San Diego
Verified Purchase:Yes
Black stopped printing after 1 or 2 days. Not a problem with the printer- it prints fine with another black cartridge and the color cartridges.
Features
4
Response from hp.comBy Amanda, HP Care, December 22, 2021
Hello,
It seems you eliminated the printer as a potential cause. A cartridge should not stop printing after a day or two. That is not the customer experience we strive for at HP.
I recommend you reach out to HP at hp.com/contactHP. In some cases, returns or exchanges are possible.
It seems you eliminated the printer as a potential cause. A cartridge should not stop printing after a day or two. That is not the customer experience we strive for at HP.
I recommend you reach out to HP at hp.com/contactHP. In some cases, returns or exchanges are possible.
Written by a customer while visiting hp.com
Posted by: Fred P
Verified Purchase:Yes
HP ink is just okay... I rarely print and the ink does not last long at all... for the usage it gets in my house.
I would recommend this to a friend!
Performance
2
Written by a customer while visiting hp.com
Customer Rating
5
I wish all HP printers qualified for instant ink
on December 23, 2021
Posted by: Dandoff
from va.
Verified Purchase:Yes
The ink matched my printer and works fine, however I do wish my printer qualified for the instant ink as your price was the same as you competitors.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Debra425
Verified Purchase:Yes
I only got two pages printed, now there is NO black ink! I am so very tired of spending so much money on this ink only to get it and there is no ink in the cartridge. I have VERY important documents that I need to get printed. This was not nice! Not nice at all. The stress this has caused is unfair. I should not be forced to buy more ink. I do not know what I am going to do at this point, but I do know I am very unhappy with your products lately.
Response from hp.comBy Amanda, HP Care, February 12, 2022
Hi Debra,
It sounds like running out of ink disrupted your day. You were in a rush to get some important documents printed. I am sorry this happened to you. Let's figure out what happened together.
After two pages, it is unlikely the cartridge is empty.
- I would check the ink levels in the printer.
- If the printer levels say it is empty, look for a leak. Occasionally, a customer will puncture the cartridge while inserting it.
- Check the copper contacts on the printhead. If there is residue, clean it with a cotton swab.
If the cartridge is intact but defective, please return it to HP. The return policy is listed here at https://www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/. We certainly do not want you to feel you had to waste money.
- Amanda HP Care http://hp.com/support/
It sounds like running out of ink disrupted your day. You were in a rush to get some important documents printed. I am sorry this happened to you. Let's figure out what happened together.
After two pages, it is unlikely the cartridge is empty.
- I would check the ink levels in the printer.
- If the printer levels say it is empty, look for a leak. Occasionally, a customer will puncture the cartridge while inserting it.
- Check the copper contacts on the printhead. If there is residue, clean it with a cotton swab.
If the cartridge is intact but defective, please return it to HP. The return policy is listed here at https://www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/. We certainly do not want you to feel you had to waste money.
- Amanda HP Care http://hp.com/support/
Written by a customer while visiting hp.com
Posted by: RCBZ
from Pittsburgh, PA
Verified Purchase:Yes
I only have HP printers (3) and buy only HP printing supplies because off their reliability and quality.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Patty71
from Harrells, NC
Verified Purchase:Yes
Ink last a long time both the colored and the black.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com