Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: Rhino57
from Knoxville, TN, USA
Verified Purchase:Yes
Been using HP products for years now, and the ink comes right to my door next day - Excellent !!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jamie K
from Clearlake, Ca
Verified Purchase:Yes
It said it would print 300+ pages and I haven't even printed 50 and my printer is already showing that my ink levels are low
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Mary, HP Care, March 13, 2019
Hi,
I am sorry to hear that you were disappointed with the page yield. The estimates of pages printed are based on industry standards. How the cartridge will perform in real life situations will vary quite a bit.
Unless the cartridge was damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos) will require more ink, especially if the paper is highly absorbent and the environment is dry.
That said, I have a few tips that might help lower your ink usage:
- You can use the printer's draft mode and black-only settings, whenever possible, to save ink.
- Shutting the printer down between uses can also help; however, always use the power button on the printer itself to turn it off. That lets it ‘park’ so that the printhead is protected from excessive drying.
If you believe that the poor page yield was due to a defective cartridge, please contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
I am sorry to hear that you were disappointed with the page yield. The estimates of pages printed are based on industry standards. How the cartridge will perform in real life situations will vary quite a bit.
Unless the cartridge was damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos) will require more ink, especially if the paper is highly absorbent and the environment is dry.
That said, I have a few tips that might help lower your ink usage:
- You can use the printer's draft mode and black-only settings, whenever possible, to save ink.
- Shutting the printer down between uses can also help; however, always use the power button on the printer itself to turn it off. That lets it ‘park’ so that the printhead is protected from excessive drying.
If you believe that the poor page yield was due to a defective cartridge, please contact us at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Alfa
from Nashville
Verified Purchase:Yes
All three colors and black were working great until I installed this HP Cyan. Never printed. Did print head cleaning and Magenta went away. Now all I have is a Black and Yellow printer. All 4 new cartridges were HP 920XL. Changed cartridges probably 6 times before with no issues. I expect more from HP. Not sure why now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, March 15, 2019
Hi,
I'm really sorry that you had problems with the Cyan cartridge. If the printhead is badly clogged, it might need more cleaning to get the tiny nozzles cleared so that all the inks can get through.
If it appears that it is a printer problem and not just the cartridges and printhead, please contact us. Just use the contact information found at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm really sorry that you had problems with the Cyan cartridge. If the printhead is badly clogged, it might need more cleaning to get the tiny nozzles cleared so that all the inks can get through.
If it appears that it is a printer problem and not just the cartridges and printhead, please contact us. Just use the contact information found at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: LinRene
Verified Purchase:Yes
It may be only ink, but my HP All-in-One can't function without it. I hadn't noticed that ink levels were down until a document refused to print because of it. In a panic, I went online, signed in to HP.com, ordered my ink, asked for next day delivery and was done in about 5 minutes. Ink was there next day, and shipping was free. The ink is easy to install, functions flawlessly and is not too pricey. I've always used HP ink due to quality, ease of acquiring and my long history with HP products. By the way, I managed to print the needed document by adjusting the color settings, another great feature!
Written by a customer while visiting hp.com
Posted by: Paulwsc
from Newport PA
Verified Purchase:Yes
My only wish is that the cartridge s would last longer. I do not use the print function daily and it seems the ink dries out after 2 or 3 months. I print maybe 60-80 pages over a 3 to 4 month period. The color cartridges always dry up.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Geri R
from Sacramento, CA
Verified Purchase:Yes
We bought this product for our printer. It's the only ones we will use. They are reputable and have not had any issues.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: G Dub 101
from L.I. NY
Verified Purchase:Yes
Second time I replaced with this product with no complaints; I would stick to h/p over aftermarket to avoid problems with your unit.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Beaumont
from Texas
Verified Purchase:Yes
Very dependable product. I have used for years. Always gets the job done.
I would recommend this to a friend!
Written by a customer while visiting hp.com