Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: HPisreallybad
from Austin, TX
Verified Purchase:Yes
It was a mistake to buy a HP printer. Replacement cartridges are incredibly overpriced. I will avoid all HP products in the future
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: SKB1
from Kirkland,IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ordering process is simple, the shipping very timely, and the product is packaged well.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Me2018
from The great state of Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the wrong ink cartridge number, of all the times and most of the websites ask “are you sure” this would’ve been a good time LOL, because my printer uses 902 not 920.
The ink is always good quality.
The ink is always good quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: MCCHammer
Verified Purchase:Yes
[This review was collected as part of a promotion.] I waited forever for them to arrive. Just installed them this morning and getting an error "Cartridges aren't communicating correctly with the printer".
Response from hp.comBy Mary, HP Care, January 15, 2021
Hi,
I am sorry that the cartridges didn't work. I can understand if you are unhappy about that.
The contacts that connect with the cartridges might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, you can find step-by-step instructions for completing the return and exchange process at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the cartridges didn't work. I can understand if you are unhappy about that.
The contacts that connect with the cartridges might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, you can find step-by-step instructions for completing the return and exchange process at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Michelle MC
from RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] As usual it is a great product. I always use HP ink for my HP printer. The customer service is as wonderful and helpful as the products.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Great products and helpful customer service!
on January 16, 2021
Posted by: Michelle MC
from RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] The HP ink products are good and reasonably priced. The customer service department is personable and gets the job done.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Great products and customer service department!
on January 16, 2021
Posted by: Michelle MC
from RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] The HP ink products are reliable and priced competitively. The customer service department is courteous and follows through on their promises.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Karin147
from Long Island, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This cartridge is a vibrant color and long lasting. I am very happy with this product and the fast delivery I experienced with my order.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com