Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: Anonymous
from Carmel, NY
Verified Purchase:Yes
My son could just print 100 to 150 pages of regular school home work over a period of 2 months,then all of the toners is empty. This happens after an update of the printer software from the HP. Something fishy going on with the HP printer update software!
I would recommend this to a friend!
Features
5
Performance
1
Response from hp.comBy Mary, HP Care, October 15, 2020
Hello,
I am sorry that you encountered this problem with the cartridges you ordered. I am sorry to hear about this.
It is highly unlikely that an update of the printer's software could drain the cartridges. However, if it appears a cartridge started out low, or is defective, you can reach out to us about that.
Mary
HP Care
hp.com/support
I am sorry that you encountered this problem with the cartridges you ordered. I am sorry to hear about this.
It is highly unlikely that an update of the printer's software could drain the cartridges. However, if it appears a cartridge started out low, or is defective, you can reach out to us about that.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: RcQn
from Henderson, NV
Verified Purchase:Yes
Thought I was getting a 902, got a 920. No 902 available anywhere
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: EmbPlus
from Indiana
Verified Purchase:Yes
After getting new ink it is still not working.....
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, November 25, 2020
Hi,
I am sorry that the printer is not working with this cartridge. That has to be distressing.
It could be that the printhead inside the printer is clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The printer's power button should always be used to turn it off. That will let it 'park' so that the printhead is protected from excess drying, which can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If repeated cleanings do not help at all, consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the printer is not working with this cartridge. That has to be distressing.
It could be that the printhead inside the printer is clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The printer's power button should always be used to turn it off. That will let it 'park' so that the printhead is protected from excess drying, which can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If repeated cleanings do not help at all, consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SueQ
Verified Purchase:Yes
ordered here so I could have an extended expiration date not seen in stores. I use this on a home printer and I need the inks not to expire. also these inks are hard to find in stores.
Written by a customer while visiting hp.com
Posted by: SueQ
Verified Purchase:Yes
Hard to find ink. Ordered with the colors so I will have ready when I need it. Came with an expiration of 9 months. Wish it was longer. Not sure if the expiration date means, dry ink in 9 months. Or just a sell date to move product.
Written by a customer while visiting hp.com
Posted by: hp920User
Verified Purchase:Yes
Printer gives me an error message with this cartridge.
Response from hp.comBy Mary, HP Care, November 25, 2020
Hi,
I am sorry that the cartridge is not working. It is most likely defective.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the cartridge is not working. It is most likely defective.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: pedens
from Atlanta, GA
Verified Purchase:Yes
Cheap Chinese made cartridges that have done nothing but give me a headache. No amount of removing and unplugging and jumping up and down on one leg will make the printer recognize these brand new cartridges. Will be returning and then researching options for a new printer. This is so typical of HP.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, December 1, 2020
Hi,
I am sorry that the cartridges didn’t work. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
If you are getting an incompatible cartridge error, that usually indicates a defect. Please consider returning them to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the cartridges didn’t work. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
If you are getting an incompatible cartridge error, that usually indicates a defect. Please consider returning them to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Karin147
from Hampton Bays NY
Verified Purchase:Yes
I have been using HP ink since I bought my HP printer several years ago and have never disappointed. It has always worked well and been a great product.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com