Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: Anonymous
Verified Purchase:Yes
you charge more than other sites, and i found your site so confusing, i ended up ordering the wrong cartridges
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Socratis27
from Skokie,ILLINOIS
Verified Purchase:Yes
I bought the HP920XL black and also the 920 color cartridge for my 6500 printer. It works excellent in printing on paper but also on photographic paper. If you have Hp machines ,always use the original. I had trouble finding this model number in the stores, I went to the source and ordered.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: cocoli_98
from Davenport, FL
Verified Purchase:Yes
I got 50% of the expected amount of ink in the cartridge
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, September 22, 2020
Hi,
I am sorry that you got a cartridge that don't seem to last as long as expected. The advertised estimates of pages are based on a standard set of prints used by the industry. How each individual cartridge will perform for you is determined by your own usage and environmental factors.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.
Here are some things that might help lower your costs:
- Make use of the printer's draft mode whenever possible, to help stretch out both black and the colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at the HP Instant Ink site.
If it appears that poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that you got a cartridge that don't seem to last as long as expected. The advertised estimates of pages are based on a standard set of prints used by the industry. How each individual cartridge will perform for you is determined by your own usage and environmental factors.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.
Here are some things that might help lower your costs:
- Make use of the printer's draft mode whenever possible, to help stretch out both black and the colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at the HP Instant Ink site.
If it appears that poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Received complete. Loses and works great. ( As usual)
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
HP 920XL High Yield Black Original Ink Cartridge,
on September 25, 2020
Posted by: jdc843
from Myrtle Beach, SC
Verified Purchase:Yes
The product will give me fair return for the money spent if it doesn't dry out before I use it up.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BHY33
from Boston
Verified Purchase:Yes
Easy to use. Printed perfectly on first try. But a little pricey.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
It works well; the delivery was quick and well packed.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Carmel, NY
Verified Purchase:Yes
My son could just print 100 to 150 pages of regular school home work over a period of 2 months,then all of the toners is empty. This happens after an update of the printer software from the HP. Something fishy going on with the HP printer update software!
I would recommend this to a friend!
Features
5
Performance
1
Response from hp.comBy Mary, HP Care, October 15, 2020
Hello,
I am sorry that you encountered this problem with the cartridges you ordered. I am sorry to hear about this.
It is highly unlikely that an update of the printer's software could drain the cartridges. However, if it appears a cartridge started out low, or is defective, you can reach out to us about that.
Mary
HP Care
hp.com/support
I am sorry that you encountered this problem with the cartridges you ordered. I am sorry to hear about this.
It is highly unlikely that an update of the printer's software could drain the cartridges. However, if it appears a cartridge started out low, or is defective, you can reach out to us about that.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com