Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: RenaR
from SC
Verified Purchase:Yes
As described on website.........would purchase again!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jeaudia1
from Chicago, IL
Verified Purchase:Yes
The HP ink clearly outperforms the alternative off-brands, but the costs continue to go up and up. A set of ink cartridges now costs as much as I paid for the printer.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Brian 82
from Blue Ridge VA
Verified Purchase:Yes
I replaced all three of the ink cartridges and still my HP printer says the are incompatible.
I am now looking for a new printer and it will not be a HP printer
I am now looking for a new printer and it will not be a HP printer
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, July 21, 2020
Hi Brian,
I am sorry that this happened to you, but it is unlikely to have been the fault of all the cartridges themselves. What is more likely is that the contacts inside the printer got dirty and need to be cleaned.
That is pretty easy to do. You use some lint-free material to wipe off the copper-colored contacts that match up with the contacts on the cartridge (wouldn't hurt to clean the contacts on the cartridges too and examine them for damage).
If that doesn't help, perhaps the cartridges were damaged or defective and you can return them. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that this happened to you, but it is unlikely to have been the fault of all the cartridges themselves. What is more likely is that the contacts inside the printer got dirty and need to be cleaned.
That is pretty easy to do. You use some lint-free material to wipe off the copper-colored contacts that match up with the contacts on the cartridge (wouldn't hurt to clean the contacts on the cartridges too and examine them for damage).
If that doesn't help, perhaps the cartridges were damaged or defective and you can return them. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Keiko
Verified Purchase:Yes
Most expensive liquid on the planet. But I guess it works
Written by a customer while visiting hp.com
Posted by: Joe Gator
from Gainesville, FL
Verified Purchase:Yes
I haven't installed them yet but I hope they are in working condition. One would think the bubble wrap package would protect the cartridges (three). When I opened the package, two of the three ink cartridges cardboard covers were crushed but the cartridges seem to be usable. I'll soon find out when I install them.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: cornhell
from New York NY
Verified Purchase:Yes
Can't use it because, when we installed the cartridges, we got a message that we have never gotten before: that the yellow cartridge is missing or damaged. Guessing its possible the problem is the printer, but no way of knowing. Never have had this problem before with HP cartridges. Also puzzled by fact that the red cartridge does not have a label on it as do all other cartridges .
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Mary, HP Care, September 9, 2020
Hello,
That you didn't want to recommend this set highly is understandable. However, I hope to help you get this fixed.
It sounds like the yellow cartridge is defective, but perhaps the contacts got smudged during installation. You can clean the copper contacts on the cartridge and inside the printer (where they line up with the ones on the cartridge) with lint-free material and see if that lets the printer connect properly with the cartridge.
If nothing helps, you can return it for refund or exchange.
Mary Chris
HP Care
That you didn't want to recommend this set highly is understandable. However, I hope to help you get this fixed.
It sounds like the yellow cartridge is defective, but perhaps the contacts got smudged during installation. You can clean the copper contacts on the cartridge and inside the printer (where they line up with the ones on the cartridge) with lint-free material and see if that lets the printer connect properly with the cartridge.
If nothing helps, you can return it for refund or exchange.
Mary Chris
HP Care
Written by a customer while visiting hp.com
Posted by: boobiemta
from bronx,ny
Verified Purchase:Yes
keeps printer going helps me and my wife
use it at the job
my friends use it
use it at the job
my friends use it
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: mistercrowley
from Idaho
Verified Purchase:Yes
Printer said thank you. It's the best thing it's tasted in a very long time.
Features
3
Performance
3
Written by a customer while visiting hp.com