Customer reviews from hp.com
HP - 920 Ink Cartridge - Magenta
Average customer rating
4.1
(1,174 Reviews)
Rating breakdown 1,174 reviews
5 Stars
788
4 Stars
115
3 Stars
75
2 Stars
33
1 Star
163
84%of customers recommend this product.
(
654 out of
780)
Customer Reviews for HP - 920 Ink Cartridge - Magenta
Posted by: Carcer
from FL
Verified Purchase:Yes
I usually buy online without any problems but unfortunately this last delivery, the black ink came damaged and there was ink all over the little box when I opened it, but it works, the question for how long and I hope it doesn't damage my printer
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: cami1967
from NY NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the only type of ink that my printer can use. XL is the best and it lasts long.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Heidi3
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have purchased this product many times and always very satisfied. However I recently installed a new 3pack package with warranty to Feb.2021 and it was bone dry. Did not even get 1 acceptable page printed.
I would recommend this to a friend!
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 30, 2020
Hello Heidi,
I'm sorry that you didn't have a very satisfying experience with cartridges you were sent. I can imagine how disappointing that must have been.
However, it is a distinct possibility that it is not the new cartridges that are the problem, particularly if the old cartridges were ran very low and then left for a time.
The printhead inside the printer could be clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The power button on the printer itself should always be used to turn it off. That will let the printer 'park' so that the printhead is protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If all three cartridges are defective or damaged, please return them. We try to make the return process as painless as possible.The process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a very satisfying experience with cartridges you were sent. I can imagine how disappointing that must have been.
However, it is a distinct possibility that it is not the new cartridges that are the problem, particularly if the old cartridges were ran very low and then left for a time.
The printhead inside the printer could be clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The power button on the printer itself should always be used to turn it off. That will let the printer 'park' so that the printhead is protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If all three cartridges are defective or damaged, please return them. We try to make the return process as painless as possible.The process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Barb O
from Quartzsite AZ
Verified Purchase:Yes
It's nice to get what you ordered in a timely manner. The quality of supplies is always the best.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: NursesRock
from Chester County PA
Verified Purchase:Yes
I can’t yet test the colored cartridges. I had bought a black cartridge as well which is not functional. Therefore I’m not able to print
I would recommend this to a friend!
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Ohrenae
from California
Verified Purchase:Yes
I have used HP printer ink for over 10 years and have always been happy with the results.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Littlegirl1
from Slidell, LA
Verified Purchase:Yes
I always buy HP products they are the very best I recommend HP to all my family and friends.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: happy lassie
from Florida
Verified Purchase:Yes
This product always works and last well just like all the other inks.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com