I've had it for 18 months and had a lot of intermittent problems. It would work for a while and then crap out. I kept having problems with it feeding out too many labels. Now all I get are printer errors. Says printer is out of paper, printer is in error state, etc. When it actually does decide to feed labels, it feeds 5 or 6 labels at a time despite the fact I cleaned it thoroughly and did all of the suggestions online. I simply cannot get it to work anymore. And I just bought a new box of labels. Now I need a new printer. Not going to be Dymo. Not this time.
Response from Dymo.comBy DYMO, January 8, 2025
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit Dymo. com > Support > Dymo Help Center > LabelWriter > How to clean my Dymo printer for advanced instructions.
Furthermore, the use of generic labels can cause this issue which is why we recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
Lastly, ensure the labels are properly aligned, the perforated holes on the label should be aligned to the left side of the printer sticker facing down.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you! DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Reliable
on January 10, 2025
Posted by: RonM
I have owned this printer for a number of years and it still works perfectly!
Written by a customer while visiting Dymo.com
Customer Rating
5
great
on January 19, 2025
Posted by: Ronen
I have it for years.... Perfect !! fantastic device
Written by a customer while visiting Dymo.com
Customer Rating
5
Brilliant for many uses
on March 11, 2025
Posted by: FrankSmurf
So good for identifying various items in store also so good for addressing envelopes
Written by a customer while visiting Dymo.com
Customer Rating
3
Can't install on a updated Macintosh
on March 27, 2025
Posted by: slothinker
I've had the twin turbo for several years and it's been great. However using a Macintosh, Sequoia and the new software developed by Dymo, I've found it so far impossible to install the software in a way which will allow it to recognize the Dymo printer even though the Mac OS has no trouble recognizing it at all!
So cannot recommend this product for Macs at this time. I've tried 1.4.9.12 and 1.4.7.x to no avail.
Response from Dymo.comBy DYMO, April 18, 2025
Hello. Thank you for reaching out to us.
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department.
To help resolve this issue, please follow our troubleshooting steps listed here: https://help.dymo.com/s/article/How-to-completely-uninstall-the-DYMO-Software?language=en_US.
If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 5pm Eastern Time.