Customer reviews from www.electrolux.com
Electrolux - 4.2 Cu. Ft. 11-Cycle High-Efficiency Front-Loading Washer with Steam - Island White
Average customer rating
4.5
(330 Reviews)
Rating breakdown 330 reviews
5 Stars
229
4 Stars
62
3 Stars
15
2 Stars
10
1 Star
14
90%of customers recommend this product.
(
291 out of
325)
Customer Reviews for Electrolux - 4.2 Cu. Ft. 11-Cycle High-Efficiency Front-Loading Washer with Steam - Island White
Customer Rating
4
Fast cycles!
on April 19, 2017
Posted by: 4Ross
from Louisiana, United States
We bought this set after our washer and dryer were ruined when our house flooded. I am very pleased with the size and cycles of the washing machine. I use pods and sometimes they do not completely dissolve and leave residue on an article of clothing (it washes off if you run it through again). Also, the door needs to be left open for 15-20 minutes after completing your last load to keep the washer from smelling soggy and dank. Overall very pleased.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Does well & quiet.
on December 26, 2016
Posted by: jim4karen
from Glasgow, MT, United States
Going on 2nd month. Wife has to get use to "less water" than our previous front load washer. Sometimes, she adds water during some cycles. She plans to call your rep to learn more.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Great Washer
on December 15, 2016
Posted by: silliemae
from Florida, United States
I bought this washer, along with the matching dryer 3 months ago and it's the best washer I've ever had. The many features are great, even though I haven't used them all yet. It's so quiet, I had to check to make sure it was running. The best thing, my husband loves to use it too!
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Love all features on both items
on December 14, 2016
Posted by: LADYDI
from Holland, MI, United States
I bought it about six weeks ago, LOVE THEM both. I'm a widow, live alone, they are really to big for me, but I love them. When I saw them in the store I said, yup want them.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Bad Washer
on November 22, 2016
Posted by: Upset customer
from Richmond, VA, United States
I've had my washer for less than two years and the bearing in the drum have already went bad. We spent more money on this washer than any other washer before. I'm going back to a top load washer as I've gone through 3 front load washers in 6 years. I plan to go with a name brand I can trust
No, I would not recommend this to a friend.
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Input from a former Appliance Dept Manager/Trainer
on November 18, 2016
Posted by: Mr CleanJeans
from Midwest Mn U.S.
We really like the performance of our new Electrolux. It cleans the clothes very well and very efficiently (and so quietly). Btw, this replaces a 7 year old top-load Maytag whose timer croaked. It was not worth the cost to repair it.. A side note: In a previous career I managed the appliance dept for a major retailer so I cant help but research anything appliance - motor types, controls, efficiency, settings & warranty, etc, before buying. My fiance just shakes her head, but she knows she is getting the right one. Things to look for: this washer spins most of the water out of the clothes which cuts the drying time nearly in half, saving a lot of money. The dryer in your home is one of the most expensive appliances to run, which makes maximizing the spinning of water out of your clothes crucial. This washer does a great job of that., and it costs only $14/yr to run. If you use a lint filter on your water discharge hose you will be pleasantly surprised by how much less lint there is in the filter when you use this front-load washer. This does not mean that your clothes arent getting cleaned as well or better than with your top-load washer. This means that your clothes arent getting beat up by an agitator smashing your clothes around like in a top load. You will also notice how much better your clothes retain their shape and fabric. This machine is much gentler on your garments. Other things we really like: the quick wash cycle - just 18 minutes. I use it for a quick wash of my workout clothes which I always had to hand-wash previously. They come out perfectly clean. There is a hand-wash setting on this Electrolux too. And a deep sanitize setting and a whites setting and many more. Whats really nice is regardless of whichever setting you choose this washer automatically selects the proper wash and rinse water temperatures as well as wash and spin speeds. You can also select manually. About the motor: it is a direct-drive motor. This means there are no belts to wear out.. Love that! And, the motor carries a 10 year warranty. Overall, after 3 months of ownership, we are very pleased. I did have one initial concern however. I noticed that the shroud around the door opening was wet at the bottom and there would be a tiny collection of water in the bottom of the shroud (seal). I called Electrolux to ask about this. What i got was impeccable service. They had someone out in 3 days and seemed intent upon making us very satisfied customers. When I called I was just going to ask a question, but they sent a service tech out to make sure everything was ok. They never once questioned a thing or made me feel like like I did something wrong. This type of service is a rarity these days. My hats off to Electrolux' service.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
3
Love it and hate it too!
on November 14, 2016
Posted by: Jackie53005
from Brookfield, WI, United States
I have had the washer for just over 2 years and had to have it repaired 2 times the first year with the entire drum assembly as they sited a manuf defect. Now the belt keeps coming off. I love the machine due to it being extremely quiet and cleans fairly well but not dependable. The matching dryer has a few areas where clothes get snared (lint trap and two strips added on the inside back of the dryer drum-dumb design)
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, November 16, 2016
Thank you for sharing your washer experience with us, Jacilu. I am pleased to hear you love how quiet and how well the washer cleans. I regret to hear that your belt is coming off. Was the drive belt replaced with the drum? Sometimes the drive belt comes off. If it does, examine it for excessive fraying or wear. If it’s a belt with several track grooves in it check they are clear and not worn down badly or covered in rubber. The belt might need replacing but occasionally the belt looks fine and you can wind it back on, which gets it up and running again with no further incident. Over time, the drive belt dries out and starts to crack. Eventually a piece of the belt can break off, causing the belt to make a loud noise whenever the motor is running. To determine if the drive belt is broken, inspect the drive belt. If the drive belt is broken or damaged, replace it. The drive belt should be fairly tight, you should be able to pluck the belt and get a nice resounding “ping”. A loose drum pulley is the most common cause for the belt coming off. The pulley should not be able to be moved, apart from obviously round and round as it turns the drum. It should be bolted firmly to the drum spider with no play in it. If the drum pulley bolt has worked loose the pulley can move forward and backwards and will not run true. Sometimes the pulley itself can be worn where it fits over the drum spider so that even with a sufficiently tightened pulley bolt it won't be held in place tightly enough and will wobble. Warning: Do not over tighten the drum pulley bolt because if it shears off you are in trouble, and unless you can remove it with special tapping tools or other methods you might need to buy a complete new drum or even entire tub. I strongly suggest seeking service for this issue. Your friendly Electrolux lady, Ruth
Written by a customer while visiting www.electrolux.com
Customer Rating
5
on October 26, 2016
Posted by: Dudley
from Gering, NE, United States
Like the set. Pods do not seem to work well they get trapped in the seal of washer. Platform drawers are great for the storage and raising appliances for ease of loading and unloading.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com