Customer reviews from turbotax.intuit.com
TurboTax Basic Federal + E-File 2009 - Windows
Average customer rating
4.2
(1,654 Reviews)
Rating breakdown 1,654 reviews
5 Stars
941
4 Stars
406
3 Stars
149
2 Stars
85
1 Star
73
Customer Reviews for TurboTax Basic Federal + E-File 2009 - Windows
Customer Rating
1
Should not have purchased
on March 17, 2010
Posted by: Kannie
Something went wrong and it wouldn't let me change numbers and when I did, it still said I was getting back every cent in withheld taxes. When I had it done, I was not getting that much back. I also did it by hand and it came out that I was not getting that much back. This was my first experience with Turbo Tax and I don't think it was worth the price for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Work With
on March 21, 2010
Posted by: baileydoodles
If you have your information together, the program is easy to work with and a fair price. I would recommend it to anyone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Most helpful
on March 25, 2010
Posted by: Papazqn
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes Demystified
on March 27, 2010
Posted by: Jblondie
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on March 28, 2010
Posted by: white
I did NOT appreciate you adding costs WITHOUT prior disclosure, i.e., "we'll file your State taxes for $50, oops, it also costs another $20 to actually send it." You did this AFTER I paid $50 for your legal representation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great with a few glitches
on March 30, 2010
Posted by: ChrisNH
Overall a painless and cost-effective way to do taxes. The self guiding feature is nice, but some instruction sequences could be more clearly written.
Here are some areas to improve --
1. Program seems not to acknowledge previous entries in 1099-R forms. Example: Box 2b- When Total Distribution is checked, a subsequent screen asks why box 2b was left blank. Confusing!
2. Again 1099-R issue: When SEP check box is intentionally left blank, subsequent screen prompts if this is an error. Confusing!
3. At times the constant up-sell to a more expensive, feature-rich version is annoying. Are sales slacking? Might want to reign in the marketing folks a bit. on this issue!
These are small nits in an overall great user experience. Nice work Intuit, and see you next year!
In NH
In NH
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Why is the state return so lacking?
on April 1, 2010
Posted by: pharoah
I do a state return for an out of state relative who receives a K-1. Nowhere in the TurboTax Georgia return does it tell me how to enter the state changes to the K-1. And for this I pay $48?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
worth it
on April 4, 2010
Posted by: 10qa
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com