Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Constant cleaning is a waste of time and vineger
on January 1, 2016
Posted by: Mascas
from PA
Gender:Female
Sorely disappointed in this machine. Brews good coffee but requires constant cleaning and you can't brew until you run it thru a cleaning cycle. I am now trying to get it to run thru the cycle and it won't cooperate. I guess I am in the market for a new machine, a non mr coffee brand. Also the programming function stopped working just after purchase and the clock well you can guess how well that DOESNT work!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 14, 2016
We have high expectations for our products here at Mr. Coffee, and we would like to turn your experience with this coffee maker around. Please give us a call at 1-800-672-6333 between the hours of 9am and 6pm Eastern. Monday-Saturday, and our coffee specialists will certainly resolve this issue for you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not a Good Coffeemaker
on January 4, 2016
Posted by: rchrmd
from Gualala, CA
Gender:Male
We bought this coffeemaker about a year ago. At one point, the little valve on the bottom of the basket fell off. I was able to find the parts and put them back in place. About a month ago, the LCD display faded to near invisibility. The coffeemaker is also not making strong coffee. Maybe it needs cleaning, but it only gets used every few weeks when we are at our second residence.
I think this is a pretty poor product and would not recommend its purchase.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 14, 2016
We apologize that this has happened to you, and we want to see what we can do to make things right. Please reach out to our Customer Care Team at (800) 672-6333, so that we can resolve this issue for you. We are available to assist you Monday-Saturday, 9am-6pm Eastern. We look forward to speaking with you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Cleaning
on January 18, 2016
Posted by: dbmc206
from Addy, WA, United States
Gender:Female
I bought it 4 months ago and the clean bottom came on so I cleaned it according to the directions in the book and it continues to come on all the time so I clean it again and a few days later it comes on again and I do over again and the same happens. Not happy
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 26, 2016
We want to discuss this further with you. Please contact our Customer Service Team at 1-800-672-6333 between the hours of 9am and 6pm Eastern, Monday-Saturday, and we'll be more than happy to assist you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
I want hot coffee
on February 1, 2016
Posted by: disappointedmissouriman
from Missouri, United States
Gender:Male
I bought this coffee maker thinking I'd get hot coffee, 170 degree in the pot, not 200 degrees, and it gets cold fast as the minutes go by. No heating plate?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, February 3, 2016
We have high expectations for our products here at Mr. Coffee, and we would like the opportunity to ensure that you're completely satisfied with this coffee maker. Please reach out to our Customer Service Team at (800) 672-6333, so that we can get you back to brewing delicious hot coffee as soon as possible. You can reach us Monday-Saturday, 9am-6pm Eastern. We look forward to speaking with you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
5 months no longer hot
on February 6, 2016
Posted by: AnotherSipPlease
from Charlotte, NC, United States
Gender:Female
I got this coffee maker as a wedding gift 5 months ago and loved it. However 5 months later it no longer heats the water as hot as it use to be. Our gasket also is starting to get stretched, presuming from taking the lid off and on to clean out thermal carafe and cannot find a replacement gasket anywhere.
I would recommend this to a friend!
Response from mrcoffee.comBy Customer Care, Mr. Coffee, February 9, 2016
Please give us the opportunity to ensure that you're completely satisfied with your coffee maker. We encourage you to give us a call at 1-800-672-6333, so that we can get you back to brewing hot coffee as soon as we can. You can reach us Monday-Saturday, 9am-6pm Eastern. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Weak taste coffee
on February 18, 2016
Posted by: BP60
from New Jersey, United States
Gender:Male
I bought this coffee maker about a month ago and I was impressed by how fast the coffee was being brew but the taste. It was very weak coffee compare to my older mr coffee coffee maker. It would have been a good machine if the strength adjustment was included.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, February 22, 2016
We appreciate your feedback, and we'd like to assist you with getting the best tasting coffee with your coffee maker. Please reach out to our Customer Care Team at 1-800-672-6333 between the hours of 9am and 6pm Eastern, Monday-Saturday, and we'll gladly get you back to brewing delicious and strong coffee as soon as we can.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Design Change
on May 30, 2016
Posted by: Design Change
We purchased the Mr. Coffee Optimal Brew coffee maker a few years ago and loved the design. We just purchased another and upon opening the box, noticed that the packaging was deceptive as the model inside the box has undergone some changes. The water reservoir now has a removable lid vs. a lid that remains on the reservoir with a hinge. The new coffee maker also does not have the " lift and clean filter basket" like our original coffee maker. The packaging for the new coffee maker shows the older design and highlights these two premium features but does not deliver.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 7, 2016
Thank you for bringing this to our attention and we want to get this sorted out for you. We encourage you to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Just OK
on February 8, 2017
Posted by: deadeyedickie
from Monroe, NC, United States
Gender:Male
This coffeemaker has been a disappointment. After a little more than 1 yr. service, the machine does not brew at the max. temp. anymore, making for poor tasting coffee. The reservoir no longer empties completely so I end up with less coffee than anticipated. Finally, the carafe does not keep the coffee hot for more than thirty minutes, after that we have to heat cups in the microwave. For the money we paid, this is a disappointment.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, March 17, 2017
Please give us a call at our toll free number (800) 672-6333, as we would love to learn more about your experience with your optimal brew. For your convenience our customer support team is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com