Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
3
Great coffee maker except cracked water resevoir
on September 27, 2022
Posted by: Gail583
from St Charles,Mo
Gender:Female
I bought this coffee maker about 3 months ago. I loved it until the water reservoir cracked when I pulled it out to fill it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 30, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate you bringing this to our attention. We are sorry to hear that the water reservoir cracked. That is certainly not the experience we want you to have. No worries, we are here to help. The replacement water tank/reservoir for your coffee maker is part number 137598000000. You can purchase Mr. Coffee® products and replacement parts at any of our retail partners and prices may vary depending on the retail store.
Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath & Beyond, BestBuy, Costco, Meijer, Macy's, Kroger, Kohl's, Sam's Club, The Home Depot, and ereplacementparts.com.
For warranty claims, take note that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath & Beyond, BestBuy, Costco, Meijer, Macy's, Kroger, Kohl's, Sam's Club, The Home Depot, and ereplacementparts.com.
For warranty claims, take note that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Weak Coffee
on October 6, 2022
Posted by: JujuE
from Colorado
Gender:Female
I purchased this pot four weeks ago. The first two weeks I loved everything about it. The last two weeks it brews incredibly weak coffee - no matter how much coffee grinds I put in. I'm making the coffee the same way I did the first two weeks. Does anyone have any suggestions?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 13, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the coffee maker brews weak coffee. That is certainly not the experience we want you to have. No worries, we are here to help. A weak-tasting coffee might be a cause of usage of not recommended coffee grinds for drip coffee makers or the ratio of your coffee grind and water might not be balanced. To remedy this, only use a standard coffee grind. Ensure to put enough water into the water reservoir. If you prefer a stronger coffee, add more grounds.
If you need further assistance, please do not hesitate to contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
If you need further assistance, please do not hesitate to contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Pot doesn't keep coffee hot
on October 22, 2022
Posted by: LeaninCar
from Centennial, CO
Disappointed in two things: 1) - the pot doesn't keep coffee hot for more than 30 mins and 2) it's really hard to clean the inside of the pot due to the narrow opening. Coffee brews okay and quickly. Has a strange "on" button that makes you think you haven't pressed it hard enough.
Response from mrcoffee.comBy Mr. Coffee, October 24, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate you for taking the time to share your experience. We are sorry to hear that your coffee pot doesn't keep coffee hot for more than 30 mins. That is certainly not the experience we want you to have. No worries, we are here to help.
-If your unit has a thermal carafe, make sure that it is clean and that the lid is kept closed.
-The thermal carafe should keep coffee warm for 2 to 4 hours after brewing.
-Try preheating the thermal carafe by rinsing the carafe out with hot tap water before brewing, especially in the winter months if you live somewhere cold.
If the coffee brewed is cold, the unit may need to be replaced. Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
-If your unit has a thermal carafe, make sure that it is clean and that the lid is kept closed.
-The thermal carafe should keep coffee warm for 2 to 4 hours after brewing.
-Try preheating the thermal carafe by rinsing the carafe out with hot tap water before brewing, especially in the winter months if you live somewhere cold.
If the coffee brewed is cold, the unit may need to be replaced. Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointing
on November 4, 2022
Posted by: PmElson
from Des Moines
Gender:Female
I have not even had this 6 months and the carafe keeps falling apart. So disappointing. I was expecting better quality from the Mr Coffee brand. Help!
Response from mrcoffee.comBy Mr. Coffee, November 7, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the carafe is falling apart. That is certainly not the experience we want you to have. Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty and we would love nothing more than to correct this issue and restore your faith in Mr. Coffee® as we have been manufacturing high-quality products for decades and we expect them to last.
If your concern is a warranty-related issue, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
If your concern is a warranty-related issue, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
The Worst
on November 9, 2022
Posted by: DeniseLH
from New York
Gender:Female
I am so disappointed in Mr. Coffee and this coffeemaker. This coffeemaker has been nothing but problems since I got it. First the black handle area of the carafe separated from the bottom of the carafe and I had a horrible time trying to get it back together. I got it back together and it started rusting all around the area where the two join together, on the inside as well as the outside was rusting. I was going to just throw this coffeemaker out but instead I let Mr. Coffee know that others may have a problem with this and wanted to give them a heads up. They sent me a new one, which was wonderful but the pot does not fit the exact same coffeemaker, even though it is the same model. It is too short and now leaks all over my counter. I would not recommend this coffeemaker to anyone. Because I am so fed up with this style, I will have to go out and purchase a "regular" coffeemaker. Although Mr. Coffee has been very good about their making this better, I am just so over this. Don't buy this item if you have a choice.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, November 9, 2022
Thanks for reaching out to Mr. Coffee®. We are sorry to hear that the replacement pot does not fit the coffeemaker. That is certainly not the experience we want you to have. No worries, we are here to help. Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty we would love nothing more than to correct this issue and restore your faith in Mr. Coffee® as we have been manufacturing high-quality products for decades and we expect them to last.
We encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
We encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best Coffeemaker ever!!!
on November 14, 2022
Posted by: Sandted
from Ocala Fl
Gender:Female
I love everything about this coffeemaker. The removable water pitcher is so convenient, no hot plate to make the coffee bitter, the charcoal water filter, stainless steel carafe, the stylish look, the cleaning alert, just everything!!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Very Happy with my coffee maker
on November 14, 2022
Posted by: emchavez
from West Des Moines, Ia
Gender:Female
I have had my coffee pot for several years not and it's like new. I'm very happy with this unit. I do not have to worry about braking any more pots either.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Carafe leaks
on November 24, 2022
Posted by: Jeff R
from Richmond VA
Gender:Male
I purchased the second one of these to replace the original that stopped working (got 5 years of great service out of the first one). I've had it for several months and now have a carafe that leaks between the upper black handle and the lower stainless portion. Please tell me you have identified the issue and have a permanent fix because many of us seem to have the same issue.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 1, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your coffeemaker's carafe is leaking. That is certainly not the experience we want you to have. We will make sure that our design and production teams are made aware of your feedback. We want to extend our sincerest apologies for your experience and we pride ourselves on making sure that we provide the highest quality products to our consumers.
Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If you would like to obtain warranty service, we encourage you to contact us directly so we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If you would like to obtain warranty service, we encourage you to contact us directly so we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com