Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
My favorite coffee maker
on May 29, 2022
Posted by: Heath
from Masachusetts
Gender:Female
I have had my Mr. Coffee for years. I love that it is so easy to program and easy to clean. The carafe keeps coffee hot for over an hour (and is airtight, so stays fresh). It is easy to add water and the only thing I would improve is better markings for the number of cups.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
The float in the water tank is NASTY
on June 22, 2022
Posted by: Katd
from Michigan
Gender:Female
I bought this a few yrs ago and has been AWESOME. Except for the mildew smell in the tank. We didn’t use it every day when we first go it but always made sure to wash it and thoroughly dry it before putting it back together when we did. It’s been our daily coffee maker for a few months now but I can never get the smell out. I’m done using it because I will not drink mold.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Thermal Carafe leaks and becomes disconnected
on July 21, 2022
Posted by: Denise12458
from Seneca Falls, NY
Gender:Female
[This review was collected as part of a promotion.] I love the way the coffeemaker runs and how the carafe keeps the coffee hot but I notice black stuff which doesn't appear to be coffee leaking where the black handle attaches to the carafe. Then yesterday, the whole handle popped off the carafe. The only thing that stayed attached was the handle. I thought it may screw back on but that was not the case. I am little worried to use it because I'm not sure what the seeping is from and why this section came off. I am also concerned this is part is going to pop off when I am pouring the hot coffee out after it has brewed. Other than the carafe, I am very happy with this coffeemaker.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, July 21, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your coffeemaker's carafe is leaking black stuff and that the whole handle popped off the carafe. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. We want to extend our sincerest apologies for your experience and we pride ourselves on making sure that we provide the highest quality products to our consumers.
Your Mr. Coffee® Optimal Brew™ Thermal Coffeemaker has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to contact us directly so we can provide you with a better solution. Have a nice day!
Your Mr. Coffee® Optimal Brew™ Thermal Coffeemaker has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to contact us directly so we can provide you with a better solution. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Need gasket
on July 31, 2022
Posted by: coachw
Gender:Male
I've had mine for several years. Leaked twice. But, the rubber gasket around the lid broke and is now completely gone. Wants to leak when pouring. Where can I get a replacement gasket?
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Redesign gone wrong
on August 7, 2022
Posted by: Miss Murphy
from Washington state
Gender:Female
I have used this particular coffee pot for a decade. Love it. I recently bought a new one (so we could have two going) and it always leaks. The leak is from the part that dispenses coffee into the pot. Thinking it was defective, I returned it for another and it does the same thing. Very disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, August 8, 2022
Thanks for contacting Mr. Coffee®. We are sorry to hear that your coffee maker is leaking. This is certainly not the experience we want you to have. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently. If these measures won't work and the problem still persists, take note that our coffee maker has 1 year limited warranty, if you have any questions about the warranty or want to get warranty service, please message us directly. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Got our first one about 5 years ago was wondeful.
on September 8, 2022
Posted by: Bistro White
from Down south
Gender:Female
We have purchase four since Nov2,2021 Having to returned three with problems.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 9, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that you are having issues with the coffee maker. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward.
For warranty claims, take note that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
For warranty claims, take note that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Quit working after less than 3 years
on September 14, 2022
Posted by: MandiRae
from Leeds, Al
Gender:Female
I bought this when we moved in our house in 2019. We take good care of it and clean it regularly. Recently, the buttons and display malfunctioned and none of them work rendering the coffee-maker useless. When I plug it up the numbers just cycle through on the display as if the clock is being adjusted but it won't stop and no buttons work. This is a shame as we LOVED this coffee pot. The double-walled carafe is brilliant because you can have hot coffee without it being burned or bitter. I am so disappointed!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 19, 2022
Thanks for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee Optimal Brew Programmable Coffee Maker. We are sorry to hear that your coffee maker stopped working. This is certainly not the experience we want you to have. To remedy this issue, 1st, check if there is no physical damage on its cord. 2nd if there's none, try unplugging the coffee maker and let it rest for 3-5 minutes. 3rd Plug the unit into a different wall outlet and see if it will work. Please do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. If these measures won't work and the problem still persists take note that our coffee maker has 1 year limited warranty. Please contact us directly so we can help you with warranty replacement. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Exchanged twice both leaked
on September 24, 2022
Posted by: Dij13
from Texas
Very disappointed. I exchanged it twice both leaked from reservoir. I just came to terms that this was a waste of money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 29, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee maker is leaking. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, and make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get the best resolution. Have a good day!
Your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com