Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
DO NOT BUY!! Waste of money! Stopped working@ 3 wk
on March 23, 2022
Posted by: Angry coffee drinker
from Alexandria, VA
After less than a month of use our brand new Mr. Coffee just completely stopped working. Does not brew coffee at all— just sits there. The clean light comes on constantly— will not go off — despite instructions to turn it off after brew. Now it just stopped brewing. For the record— I’ve already run the cleaning cycle twice just in case.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 23, 2022
Thank you for contacting Mr. Coffee® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker. We're sorry to hear that it's not brewing. To remedy this issue, try unplugging the machine and let it rest for 3-5 minutes. You can also try to plug the unit into a different wall outlet and see if it will work. We suggest to not use it with any extension cords, power strips and power converters or inverters as it may affect the machine's performance. If troubleshooting techniques won't work, please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have a year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Lasted 5 Months
on March 29, 2022
Posted by: David S
from Escondido CA
Gender:Male
My coffee maker lasted around 5 months. It doesn't shut off after brewing. It produces a lot of steam at the end for some reason. I'm not sure what would happen if I hadn't noticed it right away. I have been cleaning it better than its recommended 90 cycles. Basically it's a piece of junk now.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 30, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker produces a lot of steam and wont shut off after brewing. This is certainly not the experience we want you to have. No worries, we are here to help. The possible reason for this issue is that the coffee maker might be having too much condensation. To lessen too much evaporation, check if everything is properly locked in place, most especially the coffee maker lid.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can gather more information from you and provide you with a better solution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can gather more information from you and provide you with a better solution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great coffee maker
on April 2, 2022
Posted by: GWolff
from Elizabethtown, KY
Gender:Male
I’m not sure where all the terrible reviews are coming from, but this is a great coffee maker. I’ve never had ANY issues with it. I always use purified or distilled water and have never had scaling problems of any kind. I’ve also had great experiences with the insulated carafe. I’ve had coffee in there for 12 hours and it has still been warm. Anyone with greater expectations than that seems to think that Mr. Coffee has the ability to alter the laws of thermodynamics.
I have never had any leaks or problems with the coffee grounds getting into the brew, so anyone who has issues like this must have a faulty specimen. But, after seeing the responses from Mr. Coffee, it seems like they are very willing to fix any complaints that come up.
I’ve had this pot for over a year now and have had to run the cleaning cycle twice with no issues. My only minor complaint would be cleaning, as the lid of the carafe has a tendency to hold a bit of water, so it needs to be shaken quite a bit to get all the water out of it when cleaning.
I would highly recommend this pot to ANYONE.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
carafe leaks
on April 15, 2022
Posted by: DeeDee65
from Indiana
Gender:Female
I'm on my 3rd carafe and they all leaked where the black handle portion meets the stainless steel. A mess every time I make a pot. Terrible design. Very frustrated.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 15, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker's carafe is leaking. That is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
Your coffee maker has a year limited warranty, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below to help you get to the best resolution. We hope to hear from you soon. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Your coffee maker has a year limited warranty, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below to help you get to the best resolution. We hope to hear from you soon. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
I love the coffee pot
on April 19, 2022
Posted by: SemoTammy
from Cape Girardeau, Mo
Gender:Female
I loved my Mr. coffee- coffee maker. I have no complaints whatso ever, except when unplugging from the wall the metal prongs on the plug were so hot, it was burning my
hands when unplugging. I sure didnt want to burn my house down for a pot of coffee.
hands when unplugging. I sure didnt want to burn my house down for a pot of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Coffee doesn’t brew right
on April 26, 2022
Posted by: Meshel
from Hanford, CA
Gender:Female
Even with extra coffee grounds and less water the coffee is still too clear/watery. Sometimes the grounds don’t even looked like the water has run through them. I’ve had to remake the coffee nearly every morning several times until it finally looks like coffee. Very disappointed
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 26, 2022
Thank you for contacting the Mr. Coffee® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience with our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker. We're sorry if our product didn't meet your expectations and that the coffee is too watery. That is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below to help you get the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below to help you get the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Great coffee, but immediately leaked
on May 5, 2022
Posted by: Alanamarko
from Newport RI
Gender:Female
I owned the same machine for 6 years it leaked a little, but I purchased the same model and from day 1 this things leaks likecrazy! We followed instructions but the coffee leaks EVERYWHERE. However the coffee is hot a delicious so I keep a dish towel under to catch all the leaking.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, May 5, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker is leaking. That is certainly not the experience we want you to have. No worries, we are here to help.
For a possible fix, please check the hose in the reservoir, and make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
For a possible fix, please check the hose in the reservoir, and make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Have had 2 Mr. Coffee's now....will not buy again
on May 11, 2022
Posted by: lamson
from Canada
Gender:Female
This is our second Mr. Coffee in the last 3 years. Makes good coffee but gets slower and slower until it takes 20 minutes per pot. The lights are dim, the programmable function quits working, and the clean light stays on all the time. Too bad...it makes good coffee but it doesn't last. I'm just over my year warranty on this second Mr. Coffee
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, May 12, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker is brewing slowly and if the programmable function quits working. That is certainly not the experience we want you to have. No worries, we are here to help.
If the coffee maker brews slowly, the coffeemaker needs cleaning. Also if the clean light stays on and the programmable function quits working, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance.
We know that having a coffee maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your coffee maker checked and possibly fixed.
If you need further assistance, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
If the coffee maker brews slowly, the coffeemaker needs cleaning. Also if the clean light stays on and the programmable function quits working, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance.
We know that having a coffee maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your coffee maker checked and possibly fixed.
If you need further assistance, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com