Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
Best pot ever
on January 30, 2022
Posted by: cherokee
from Black River Falls, WI
Gender:Female
I bought my first one of these about 15 yrs ago. No problems but it did die after about 10 yrs. so I bought another. It's only leaked twice: once when I put about 12 cups of water in (way above the max fill line) and once when I mistakenly doubled up the filters. In other words, both were user errors. This is the best coffee pot I've ever had. Brews fast and makes a great cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Good coffee system except lacks spare parts
on February 4, 2022
Posted by: DSJeff
from Dripping Springs, TX
Gender:Male
Seems like these coffee makers last about 2-3 years. My latest one continues to brew just fine but you will not be able to order any replacement gasket for the lid. The LED display appears to go dim over time so it's very hard to see.
Response from mrcoffee.comBy Mr. Coffee, February 7, 2022
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We do want you to know that we value your input, suggestions, and criticisms.
If you have any question regarding the warranty or would like to obtain warranty service, please contact us. Have a great day!
If you have any question regarding the warranty or would like to obtain warranty service, please contact us. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Thermal Carafe
on February 22, 2022
Posted by: DebraEllen
from Debary Fl
Gender:Female
I have owned several of these. The coffee is good and the Thermal Carafe is a great concept but you can expect to have to replace the carafe for leaking around the edge of the black plastic and metal. Depending on how old it is the company will replace. If you can tolerate the carafe problem it’s a great coffee pot.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Nice Thermo Carafe
on February 22, 2022
Posted by: Someone1224
from Ohio
Gender:Male
This was a spontaneous purchase. I’ve been using a K-cup coffee maker. In the current economy of run away inflation I decided to change things up a bit. After setting this coffee maker up I decided to brew a pot. I was really to do some clean up just in case it leaked as per some reviews. I didn’t experience any leaks at all. I have a natural spring fed well so my water is very pure. I don’t even need a water softener system. However I still use a water filter pitcher for my coffee makers. With the added filter on the coffee maker as well I got a nice strong/dark and robust pot of coffee. Time will tell if this was a wise choice but at first use I can say I’m happy for now. I gave it 3 stars due to the fact that there has only been one pot made to date.
Response from mrcoffee.comBy Mr. Coffee, February 22, 2022
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker. Thank you for choosing us to help you prepare your coffee. We will strive to deliver great experiences consistently. You may also contact us directly at https://www.mrcoffee.com/support/contact-us, if you need any further assistance. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Liked the coffee BUT
on March 4, 2022
Posted by: MrsNas
from Parsippany NJ
Gender:Female
I purchased this coffee pot because of the metal carafe. I found glass carafes broke easily. The basket broke easily on this pot, and it took MONTHS to replace it. It is in its second year and the clean button lights up after using it 3 times. So I have cleaned it --frequently. Now the water reservoir does not completely empty. If I knew of a better coffee maker, I would buy it. I have given 3 stars because it lasted more than a year and it makes good coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 7, 2022
Thank you for contacting Mr. Coffee®! We are sorry to hear that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker doesn't cycle the water properly from the reservoir. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, your coffee maker may need to be cleaned or descaled as hard water deposits (or mineral deposits) can greatly impact the ability of your coffee maker to brew properly. Here are the steps on how to do descaling: Fill your coffee maker's water chamber halfway with white vinegar. Fill it the rest of the way with water. Put a paper filter in the basket to catch any hard water deposits or other debris that may be loosened. Brew half of the water/vinegar mixture, then turn your coffee maker off.
Your coffee maker has a year limited warranty only. If this doesn't resolve your issue, you may have it checked or repaired in our authorized service centers. Hope this helps. Have a nice day!
Your coffee maker has a year limited warranty only. If this doesn't resolve your issue, you may have it checked or repaired in our authorized service centers. Hope this helps. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
I need a Filter Disk
on March 7, 2022
Posted by: Gldnrul
from Tulsa
Gender:Female
Where can I find the water filtration disk? Or do I just have to continue to buy the 12 cup only to get the disk and then throw the rest in the trash. It’s infuriating and harmful to the environment. I’m not happy.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 7, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate you bringing this to our attention. We are sorry to hear that you are unable to search for the water filtration disk for your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker. No worries, we are here to help.
To be able to get the replacement water filtration disk, you may need this part number: 140405000000.
As we look for new ways to bring our products directly to you, we rely on our retail partners to bring you the best of Mr. Coffee® products. Prices may vary depending on the retail store.
You can visit the website and click on the option to find it online or find the retailers and product availability nearest you. Here is a list of our retail partners: Amazon, Walmart, Target, Bed Bath and Beyond, Best Buy, Costco, Meijer, Macy's, Kroger, Kohl's, Sam's Club, The Home Depot and ereplacementparts.com.
If you need further assistance, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below in order to help you get to the best resolution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
To be able to get the replacement water filtration disk, you may need this part number: 140405000000.
As we look for new ways to bring our products directly to you, we rely on our retail partners to bring you the best of Mr. Coffee® products. Prices may vary depending on the retail store.
You can visit the website and click on the option to find it online or find the retailers and product availability nearest you. Here is a list of our retail partners: Amazon, Walmart, Target, Bed Bath and Beyond, Best Buy, Costco, Meijer, Macy's, Kroger, Kohl's, Sam's Club, The Home Depot and ereplacementparts.com.
If you need further assistance, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below in order to help you get to the best resolution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
It leaks
on March 8, 2022
Posted by: Mark12345
from Lake Hopatcong NJ
This 10 cup coffee maker leaks almost everytime we use it. We have cleaned it, made sure that the basket drains properly, but the Ness it causes, is not worth it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 8, 2022
Thank you for contacting the Mr. Coffee® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We are sorry to hear that it's leaking. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have a 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Fowl smell in carafe, fowl tasting coffee
on March 12, 2022
Posted by: Gajr
from Norristown, PA
Gender:Male
No photos just fowl smell. Purchased 1 month ago, I like that it brews quickly unfortunately, I can’t get the fowl smell out of the carafe after several washings and soakings with soap & vinegar
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 15, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that there is a fowl smell in the carafe. That definitely not the kind of experience that we want you to have. No worries, we are here to help.
Please try cleaning the coffee maker by following the instructions below:
1. Fill reservoir with 6 cups of undiluted, white household vinegar*.
2. Remove optional water filtration disk. Place empty paper filter or permanent filter in brew basket.
3. Place the empty decanter back in the unit.
4. Press the CLEAN button to activate the Cleaning Function
a. When activated, the cleaning light will pulse and the Brew Now/Off button will remain illuminated
b. A counter will be displayed on the LCD screen. The counter will begin at 45 minutes and will count down until it reaches zero indicating the cleaning cycle is complete.
NOTE: The entire cycle will take 45 minutes to complete.
5. During the cleaning cycle your coffeemaker will:
a. Slow brew approx. 3 cups of cleaning solution.
b. Pause for 30 minutes (the CLEAN light will pulse to alert you that the process is active).
c. After 30 minutes, your coffeemaker will brew the remainder of the cleaning solution.
6. When complete, the CLEAN light will turn off and your coffeemaker will turn off.
7. Discard the cleaning solution, paper filter (or rinse the permanent filter) and rinse the decanter and filter basket thoroughly with clean water.
8. Brew 2 full 10 cup cycles with clean water.
Your coffeemaker is now clean and ready to brew the next pot of delicious, hot coffee!
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the contact us form provided below so we can gather more information from you and provide a better resolution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Please try cleaning the coffee maker by following the instructions below:
1. Fill reservoir with 6 cups of undiluted, white household vinegar*.
2. Remove optional water filtration disk. Place empty paper filter or permanent filter in brew basket.
3. Place the empty decanter back in the unit.
4. Press the CLEAN button to activate the Cleaning Function
a. When activated, the cleaning light will pulse and the Brew Now/Off button will remain illuminated
b. A counter will be displayed on the LCD screen. The counter will begin at 45 minutes and will count down until it reaches zero indicating the cleaning cycle is complete.
NOTE: The entire cycle will take 45 minutes to complete.
5. During the cleaning cycle your coffeemaker will:
a. Slow brew approx. 3 cups of cleaning solution.
b. Pause for 30 minutes (the CLEAN light will pulse to alert you that the process is active).
c. After 30 minutes, your coffeemaker will brew the remainder of the cleaning solution.
6. When complete, the CLEAN light will turn off and your coffeemaker will turn off.
7. Discard the cleaning solution, paper filter (or rinse the permanent filter) and rinse the decanter and filter basket thoroughly with clean water.
8. Brew 2 full 10 cup cycles with clean water.
Your coffeemaker is now clean and ready to brew the next pot of delicious, hot coffee!
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the contact us form provided below so we can gather more information from you and provide a better resolution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com