Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
Love therm carafe, hated huge leak everytime
on November 27, 2021
Posted by: Spsuamin
from CT
Gender:Male
This only worked without leaking the first few times after we bought. At first I thought the water was a byproduct of the humidity the grinds were holding. Recently I noticed a puddle formed overnight when I loaded the tank with water. I tore open the unit to see if it was a problem I could fix. Sadly it looms like scale and corrosion build ip where the tube meets the heater. We only had this for a little over a year. I do love how the thermal carafe kept coffee hot all day.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 1, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it started leaking.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Washer pops off the filter basket spring/plug!
on November 29, 2021
Posted by: Angelsmom
from USA
Gender:Female
This coffee pot is a nice one and I have been satisfied with it for about a year now. The only issue we've had with it is that when we dump the coffee grounds into the trash can, the washer that holds the plug in the filter basket pops off constantly. Where can we get our hands on some replacement washers to fit the basket? Any help? We can't seem to find any online or the mrcoffee website.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaking
on November 29, 2021
Posted by: Cricky
from Onalaska, WI
Gender:Female
I bought this Optimal Brew to replace my old model which I had for probably 8-10 years with no problems. It leaked around the bottom from the start and I could not get it to stop. Stupidly, I replaced that with an identical model and it is now doing the same thing. I am out a lot of money for a product that does not operate correctly. Please don’t tell me to contact a customer rep and try to fix it myself. I can not do that…
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 1, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about ouMr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it started leaking.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Speed = better coffee
on December 25, 2021
Posted by: Aaronb
from Clarkston, Michigan
Gender:Male
The faster the water runs through the grounds, the less bitters it will pick up. I'm on my third one. Unfortunately this one the Thermal carafe only lasted about 6 months. Doesn't keep the coffee hot. The one I had before this one had a acrid smell and taste for about 3 months. My brother who loves this coffee maker and is on his third one also had one that the carafe went bad in a short while.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Shouldve read the reviews first.
on December 28, 2021
Posted by: Javaless
from Michigan
Gender:Female
Leaks water everywhere. Every time. It's leaking from inside the machine,and comes out from the bottom. The water is cold and not yet coffee. Perplexed is the term. I dont have the energy to deal with it due to caffeine withdrawal. Hangry applies also because I am unable to suppress my appetite with coffee. This machine is awful.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 5, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your coffee maker is leaking. This is certainly not the experience we want you to have. No worries, we are here to help.
For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year of limited warranty. If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Have a nice day
For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year of limited warranty. If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Have a nice day
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor quality- Broke in less than a month
on January 1, 2022
Posted by: Lgman57
from Dana Point, CA
Gender:Male
I had a leaking problem earlier this week. Today the spring and plunger on the brew basket fell off so I cannot use the product. I went on the website to find replacement parts but they don't recognize the model number so no replacement part can be found.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee® , Consumer Care, January 5, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe does not exceed your expectations and that it is now broken. This is certainly not the experience we want you to have.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We would like to assist you in getting the part that you need for your coffee maker but we may need to gather more information from you. We encourage you to please contact us or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Have a nice day!
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We would like to assist you in getting the part that you need for your coffee maker but we may need to gather more information from you. We encourage you to please contact us or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Thermal carafe smells bad
on January 12, 2022
Posted by: Lolo995
from Vancouver
Gender:Female
I bought this a month ago, I cleaned the pot every day. Used vinegar, lemon juice and salt, dishwasher detergent, even denture cleaner….can’t get the smell to go away…. It makes the coffee taste funky too
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, January 13, 2022
Thank you for reaching out to Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We are sorry to hear it smells and tastes funky even after cleaning it. This is certainly not the experience we want you to have.
Take note that our Coffee Makers have a year limited warranty and we would love to get this taken care of. For us to do that, we kindly request to please contact us directly.
We look forward to hearing from you. Have a great day!
Take note that our Coffee Makers have a year limited warranty and we would love to get this taken care of. For us to do that, we kindly request to please contact us directly.
We look forward to hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Cleaning Details Please!!
on January 18, 2022
Posted by: Vic987
from Palatka, fl
Gender:Male
Where do I find details on cleaning this coffee maker? How much vinegar to use etc?? Is the manual on line somewhere?
Why do you make it so difficult?
Why do you make it so difficult?
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com