Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
WORKED GREAT FOR ABOUT SIX MONTHS, NOW LEAKS
on October 21, 2021
Posted by: skholly
from atlanta
Gender:Male
This machine is leaking coffee almost every day now. Not sure what happened, it used to be pretty flawless. The carafe itself did develop a leak at the seam between the black plastic and the metal, but they sent me a replacement carafe (had to jump through some hoops for that). It's only about 10 months old. Pretty disappointing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 21, 2021
Thank you for reaching out to Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We are sorry to hear your carafe leaks. This is certainly not the experience we want you to have with our coffee makers.
We have high expectations for our products here at Mr. Coffee® and we would like to hear more about your experience with your unit. So we can get this taken care of as soon as possible, we encourage you to please fill out our warranty form https://www.mrcoffee.com/support/contact-us
Thanks again and we look forward hearing from you.
We have high expectations for our products here at Mr. Coffee® and we would like to hear more about your experience with your unit. So we can get this taken care of as soon as possible, we encourage you to please fill out our warranty form https://www.mrcoffee.com/support/contact-us
Thanks again and we look forward hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaks everywhere
on October 23, 2021
Posted by: RippedoffCoffeedrinker
from TX
Leaks all the time everywhere. VERY disappointed in Mr. Coffee. The price for this machine is ridiculous for such a defect/design flaw, poorly made item and it does not appear that others have received a resolution.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, October 27, 2021
Thanks for contacting Mr. Coffee®. We are sorry to hear that your coffee maker is leaking. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Still leaks in 2021
on November 2, 2021
Posted by: Alvin1977
from Tucson, AZ
Gender:Female
I bought this less then 2 months ago and it started leaking a week ago. While looking through the reviews I noticed there was the same problems >6years ago! Really Mr. Coffee this hasn’t gone through a design change! In search of a new coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, November 9, 2021
Thank you for contacting the Mr. Coffee® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We are sorry to hear that the coffee maker did not exceed your expectations. No worries, we are here to help.
For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Don’t Brew When Tired
on November 3, 2021
Posted by: Berleen
from Minnesota
Gender:Female
We bought this last December. It is soooo touchy! If everything is not in the perfect position, it leaks everywhere. Don’t make coffee when tired. We often forget to set it up the night before and suffer in the morning.
Response from mrcoffee.comBy Mr. Coffee, November 3, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it didn't meet your expectations.
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us
.
Have a great day!
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us
.
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
It leaks
on November 5, 2021
Posted by: Johnny301
from Topsail beach, NC
Gender:Male
Had it 2 days. It over flows and leaks over the counter. It also Leakes at the seam at the pot when you pour coffee out of the pot. Will need to return it.
I purchased this one because I had the same one for 8 years and it worked well until it died last week. The old one started leaking last month, them it stopped brewing.
I purchased this one because I had the same one for 8 years and it worked well until it died last week. The old one started leaking last month, them it stopped brewing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, November 9, 2021
Thank you for contacting the Mr. Coffee® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We are sorry to hear that the coffee maker did not exceed your expectations and that it leaks and overflows. No worries, we are here to help.
For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing.
Also, if your coffee maker is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing.
Also, if your coffee maker is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great look
on November 21, 2021
Posted by: WChamp
from Cary NC
Gender:Male
Coffee nit super hot- but maybe because I brew 2 cups
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Sad news-the heating element died & no replacement
on November 21, 2021
Posted by: BobRob
from Ann Arbor, Michigan
Gender:Male
Mr. Coffee - go green and let us buy a new heating element so we don't have to scrap the whole maker just because this part died. We bought this about 2 years ago. I get it that heating elements have a limited life, but the rest of the maker is great. We love how long the carafe holds the heat of the coffee. But it is such a shame that we have to scrap the whole thing. What great marketing if you could say this is an environmentally friendly machine because you can fix things that might have wear and tear.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, November 23, 2021
Thank you for contacting Mr. Coffee®. We appreciate you support with our products and we are happy to assist you with your inquiry.
It looks like the part you're requesting is considered as an internal part for your coffee maker. All internal parts can only be replaced by an authorized service center. We can provide parts to consumers that can be replaced easily and safely but not internal parts.
If a Service Center is not within driving distance of your home, you can call them to arrange shipping for the item. .
To find the service center nearest you, please click on the link below:
https://www.mrcoffee.com/worldwide-locations.html
We hope this information helps and we wish you all the best.
It looks like the part you're requesting is considered as an internal part for your coffee maker. All internal parts can only be replaced by an authorized service center. We can provide parts to consumers that can be replaced easily and safely but not internal parts.
If a Service Center is not within driving distance of your home, you can call them to arrange shipping for the item. .
To find the service center nearest you, please click on the link below:
https://www.mrcoffee.com/worldwide-locations.html
We hope this information helps and we wish you all the best.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Garbage
on November 25, 2021
Posted by: Dirk Diggler
from Santa Cruz, CA
Gender:Male
Brand new and it leaks all over. The little paper water filter is also a joke as it falls apart almost instantly. There is also a plastic burning smell that overpowers the puddle of coffee that had leaked all over the place. This thing is garbage.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 3, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it started leaking.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com