Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Leaks
on August 28, 2021
Posted by: Geet
Gender:Female
My carafe leaks where the stainless steel and black part meets. I have only had it 2 weeks. I am so disappointed
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, August 30, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your thermal carafe leaks. This is certainly not the experience we want you to have. No worries, we are help. Please check if there any physical damage that can cause the issue.
Your coffee maker has a year limited warranty. If there's no any physical damage that causes the leaking, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If there's no any physical damage that causes the leaking, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Leaking fixed
on August 29, 2021
Posted by: Pmc365
from Gaithersburg, md
Gender:Male
Coffee maker would leak all over the counter. Found a loose screw on the finger that shuts off the water/coffee when you pull out the pot. To fix, remove 4 screws on the bottom on the unit to remove the bottom. Remove the filter box. In the bottom of the filter box there is a mushroom shaped shutoff button. Holding the button, insert a Phillips screwdriver behind the finger of the shutoff valve where the carafe goes and tighten the small screw. this will prevent it from leaking past the button. This was obviously a manufacturing defect but can be corrected.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very disappointing
on September 20, 2021
Posted by: Cmarsh
from Texas
Gender:Male
I replaced my old unit only to find that this one leaks while brewing and while pouring. I tried to use my original carafe but, of course, it does not fit the new base.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 21, 2021
Thanks for contacting Mr. Coffee®. We are sorry to hear that your coffee maker leaks while brewing. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using a standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
This is a great coffee maker!
on September 21, 2021
Posted by: Sancor
from Anthony, NM
Gender:Male
I have had this for over two years and it still works the same as new! The only thing I have replaced is the water filters at the time for replacement. I have added a second carafe when I have company to brew quick. The carafe stays warm for a long time! I would recommend this product if you are looking for programable features, easy brew and long time warm coffee with out the taste of over burned coffee.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Like it
on September 24, 2021
Posted by: Dani1
It’s a good coffee pot except where can you buy the little white things that go in the water reservoir? And what are they called?
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great style but leaks
on October 12, 2021
Posted by: kmead245
from Columbus, OH
Gender:Female
[This review was collected as part of a promotion.] My husband and I got this coffee pot as a wedding present and at first we loved it. It keeps the coffee warm and doesn't take up too much counter space. However, the carafe has a leaky seal where the black part meets the stainless steal part and therefore every time we pour coffee, it leaks all over the place. It also seems to leak while it's brewing for the same reason. Slightly disappointed as I came on here and saw other reviews with the same issue. Probably would not recommend this product as it seems that our issues are not a one time thing and it is a design flaw.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, October 13, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your thermal carafe is leaking. This is certainly not the experience we want you to have. No worries, we are here to help. Your coffee maker has a year limited warranty so we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
I do not recommend
on October 17, 2021
Posted by: La Cuba
from Jacksonville, Florida
Gender:Female
This coffee maker leaks when brewingand pouring. It leaves a mess.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, October 21, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry if the coffee maker leaks when brewing and pouring. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using a standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.mrcoffee.com/support/contact-us in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.mrcoffee.com/support/contact-us in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Brews a good cup
on October 17, 2021
Posted by: B2021
from Maine
Gender:Female
I just bought it yesterday and the carafe lid is broken. Can’t find a replacement lid!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, October 20, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry if the carafe lid is broken. That is definitely not the kind of experience that we want you to have. No worries, we are here to help. Your coffee maker has a year limited warranty so we would like to request for you to contact us directly at https://www.mrcoffee.com/support/contact-us so we can assist you further. Hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com