Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
Great Hot Coffee
on April 18, 2021
Posted by: Andrew99
from San Diego, CA
Gender:Male
We finally replaced our old, very basic Mr. Coffee maker, and this one is far superior. It brews much hotter with no steam like the former maker. I love the thermal carafe, it keeps coffee hot for a long time without any energy like the hot plate. Set up and time delay is easy. Occasionally the maker drips if I take the carafe away before it is finished brewing, then I just rinse out the coffee holder very well and it stops again. A great product.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great
on April 26, 2021
Posted by: Aapb
from Virginia
Gender:Male
It’s excellent product, Where you can buy the replacements?, I need to replace the water reservoir as it broke. Thank you
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Love it but frustrated and looking for answers.
on May 1, 2021
Posted by: TJP21
from Texas
Gender:Female
Over the years we have purchased five of these coffee makers - four for home and one for office. Love the speed of the brewing, ease of filling the water reservoir, taste of coffee and the stainless steel cafe BUT each of the units have leaked with coffee spilling under the unit, all over the counter and has stained the grout on the kitchen wall. I would understand if we had not emptied the cafe. But these leaks have occurred with empty cafes. There is definitely a design flaw. We have spent too much money for a reoccurring flaw. Hopefully the support staff will see this post and contact me. I’ll happily send the unit back to them to figure out why this occurs. I know we are not the only ones to have these experiences.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 12, 2021
Thank you for sharing this. We're very sorry you had this experience. Here at Mr. Coffee®, it’s always important to us that we meet your expectations so we will make sure that we will use your feedback to improve our product. Also, one of our specialists will contact you via email to resolve this. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best Drip Coffee Maker
on May 7, 2021
Posted by: CT110Rider
from Sacramento, CA
Gender:Male
We have had this unit for just over a year, but owned the exact same model for over 10 years before it croaked. The two main highlights are the insulated carafe which keeps coffee hot and fresh (does not boil it down into driveway patch like hot-plate warmer units), for hours. The second highlight is related to the first….no hot-plate to worry about. If you reheat this coffee in the microwave 10 hours later, it still tastes fresh as it was not cooked down to a sludge by a hot-plate. BTW….if you do not insure the carafe is pushed all the way in, the drip trigger on the brew basket will not engage and flood the brew basket and overflow coffee and grounds all over the place….a real mess….but that is operator error!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stainless Carafe
on May 21, 2021
Posted by: Robocci
from Calgary Alberta
Gender:Male
I have had this coffee maker for just over a year. I don't make a lot of coffee. The carafe has started to leak on the outside, where the plastic and the stainless meet. It has not been dropped and has been always been hand washed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , May 21, 2021
Thank you for contacting Mr. Coffee®! We are sorry to hear that your Mr. Coffee thermal carafe starts leaking. This problem is fixed by taking the time to use the machine properly. Using it correctly means you take the time to ensure everything is in the right place before you start brewing your coffee. By not cleaning and using the Mr. Coffee Optimal Brew correctly you run the risk of the leaking problem. To further assist you, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Carafe lid stopper does not work right
on May 29, 2021
Posted by: JohnP24
from Wisconsin
Gender:Male
Coffee does not stay hot due to little stopper in the lid staying open. It seems like it should close unless pouring but the stopper drops down when carafe is in upright position and lets out all the heat.
We only purchased for the thermal carafe and it is disappointing to have coffee cool down so fast.
Response from mrcoffee.comBy Consumer Care Department, May 31, 2021
Thank you for reaching Mr. Coffee ® Brand. Having a carafe with a damaged lid is certainly not the experience we want you to have. We believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you further. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Reservoir leaks?
on June 1, 2021
Posted by: JackieR
from Maine
Gender:Female
I bought one two years ago and lost it in a breakup, so just bought one for myself. Setting it at night on this new one is pointless, the reservoir leaks and by morning there was water all over the counter and no coffee! Any way to fix this?
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great coffee maker
on August 28, 2021
Posted by: Chris70
from Braidwood illinois
Gender:Female
I was vet happy with this coffee maker,
Brees a good cup of coffee, unfortunately it just quit working, the light turns on,but doesn't brew
Brees a good cup of coffee, unfortunately it just quit working, the light turns on,but doesn't brew
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com