Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
Great coffee maker for the price
on March 2, 2021
Posted by: JPinNV
from Reno, NV
Gender:Male
We've have had this for about a year, faster and better then the overpriced oxo in the main kitchen. Warning, if you overfill it...it will leak, my wife did this 3 times when we first got it, after nearly a year of filling it to and not over the max line it hasn't leaked since.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, March 3, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best products and service and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Worked great for a year
on March 7, 2021
Posted by: Tom61
from Calif
Gender:Male
This has been a great coffee maker until the filter basket spring mechanism broke, really bummed, looking for another one is Discouraging
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, March 11, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Good, but seems to be discontinued
on March 9, 2021
Posted by: Lou n2hql
Gender:Male
Have two of these, one for home, one for vacation property. Works well, no leaks except when one blew out internally when exposed to freezing temps. Need a new seal for carafe lid, or a new lid, lots of luck, no longer available, so now it can be a leaker, unless I buy a new carafe.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 11, 2021
Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. If there's anything we can do to assist you, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Very Good Coffee Maker, But...
on April 7, 2021
Posted by: MrG62
from Patrick SFB, Florida
Gender:Male
...there are design challenges with the carafe. Firstly, overall, it’s been a very good coffee maker. We like the filtration system and the overall ease and simplicity of use. One caution, be sure the pot is empty before making a fresh pot. The coffee maker does not sense and compare the amount of water in the reservoir and coffee in the pot, so whatever amount of water you put in the reservoir is going into the pot, and if the pot has leftover coffee in it, the pot will overflow. Secondly, to the heart of the challenge with the carafe design. (I say this because it appears we were not the only one with the issue of leaking pot/carafe.) The upper, plastic, portion is prone to cracking at the handle and along the top of the pot. We used the carafe as anyone would, hold the coffee and keep it hot (which it does well) and pour from it. The cracks made for a significant leak, to the point, finally, where it leaked onto and down the counter and dripped onto the surge protector power strip we had the coffee maker plugged into. Fortunately, we noticed a burning electrical smell and the smoke from the power strip and unplugged everything before a fire started.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, April 8, 2021
We appreciate you taking time out of your busy schedule to share this to us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best Coffee pot I have ever owned
on April 15, 2021
Posted by: Brenda AlphaGirl
from Farr West , Utah
Gender:Female
This coffee pot is the best hands down. I have owned others but this is the best
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, April 16, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best appliances and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Brews great, but the display is horrible
on April 17, 2021
Posted by: CoffeeLover2021
from Indiana
Gender:Male
I love the way this pot brews coffee, but I have never been able to see the display. It's a shame to have such a simple oversight on such a good pot!
Response from mrcoffee.comBy Mr. Coffee, April 19, 2021
We appreciate you taking time out of your busy schedule to share this to us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
It leaks
on April 17, 2021
Posted by: SnowflakesMom
from Fort Collins, CO
I bought this in 12/2018. We've had problems with it leaking that started about 9 months after purchase. Mr. Coffee acknowledges that it's a manufacturing defect, but won't replace the unit or fix it because it's out of warranty. The leaking has been a problem for years, as identified in a lot of reviews on a retailer's site. So buyer beware.
The leak is not happening from the carafe. It appears to originate at the bottom of the unit. The water leaking out is clear, so it hasn't passed through the brewing basket yet. It's not a result of not seating the parts correctly. The leaking is substantial - enough to flood the counter and run over the edge to damage cabinets if you don't catch it in time.
It's a bummer, because we love the look of the unit. We also really like how long the carafe keeps the coffee hot. However, we are finding that the carafe is really difficult to clean. There's a buildup of residue, and we can't get it off since the mouth of the carafe is so small.
So overall, I don't recommend this coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, April 21, 2021
Thanks for reaching out to Mr. Coffee! This is certainly not the experience we want you to have. Kindly follow the steps below to resolve the issue:
- Check if you can see the hose in the reservoir, make sure it is snug on connection. Please also check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
We hope this helps. Have a good day!
- Check if you can see the hose in the reservoir, make sure it is snug on connection. Please also check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Never quite hot enough
on April 18, 2021
Posted by: Travis D
from Lemars, IA to St Louis, Mo
Gender:Male
We had this for several months before moving to a smaller, 5-cup programmable model also from Mr Coffee. This model never quite got the coffee warm enough for us. And with no burner under the carafe, it didn’t heat further.
Since, we’ve gone to a programmable, 5-cup model that has lasted several years now and served us well.
Since, we’ve gone to a programmable, 5-cup model that has lasted several years now and served us well.
Response from mrcoffee.comBy Mr. Coffee, April 19, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We do want you to know that we value your input, suggestions, and criticisms. Your opinions are helpful to us and we apologize for any inconvenience and frustration. For further assistance, please contact us. We look forward assisting you.
Written by a customer while visiting mrcoffee.com