Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Horrible - extremely weak coffee
on January 19, 2021
Posted by: ksewing34
from Atlanta, GA
Gender:Female
I bought this product 4 days ago, and it brews the weakest, most watery coffee I have ever experienced. Half the grounds were completely dry after the brew cycle, using 8 cups of water. I have tried everything...leveling the coffee grounds, using a different grind, different coffee-to-water ratio, different brands of coffee, filtered water, etc. Nothing works. I am extremely frustrated and just want a full refund so I can buy another brand of coffee maker that works properly. I absolutely would NOT recommend this product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , January 19, 2021
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
The thermal carafe does not work!!!
on January 25, 2021
Posted by: Jean Bean
from Minneapolis, Mn.
Gender:Female
I Bought it for the thermal carafe, thinking it would keep my coffee hot for the day. It does NOT!! I am so disappointed and don’t think I will buy a Mr,Coffee again
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , January 25, 2021
We are sorry to hear that the carafe of your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker does not keep your coffee hot. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
leaking decanter
on February 9, 2021
Posted by: garykim
from PA
Gender:Male
I just started using this coffee maker on Feb 4, 2021. The Thermal decanter leaks every time I pour a cup of coffee. It leaks out where the stainless steel bottom meets top part with the handle.
Response from mrcoffee.comBy Mr. Coffee, February 10, 2021
Thanks for reaching out! It saddens us to hear this. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your coffee maker. Allow us to turn this experience into a positive one. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. Thank you.
https://www.mrcoffee.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor quality
on February 11, 2021
Posted by: Fay22
from NC
Gender:Female
I bought this coffee maker for my husband for Christmas. He was not thrilled about it but he was using it. About the first week in February he went to make coffee and smoke started pouring out of it. I wouldn't recommend this coffee maker to anyone.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , February 11, 2021
We are sorry to hear that the smoke started pouring out of your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333 or email us using this link: https://www.mrcoffee.com/on/demandware.store/Sites-mrcoffee-Site/default/Support-Show?cfid=contact-us.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Use to love
on February 11, 2021
Posted by: mikec22
from St. Louis, MO
Gender:Male
About a year ago I had to buy a replacement for our Mr Coffee PSTX series. That one lasted a long time. So I got another one. Not sure what they changed but the decanter on this one does not keep the coffee hot. When I pour my second cup I already have to warm it in the microwave so it is hot coffee.
We clean it per instructions. Disappointed it does not work as well as our previous one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , February 11, 2021
We are sorry to hear that our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe does not keep your coffee hot. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333 or email us using this link: https://www.mrcoffee.com/on/demandware.store/Sites-mrcoffee-Site/default/Support-Show?cfid=contact-us.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Be careful with experimenting with different grind
on February 18, 2021
Posted by: AFQ1968
from Jamaica, NY
Gender:Male
i generally use Maxwell House brand or grind my own and the coffee maker is fine. But i tried a finer grind done by Folgers and the coffee basket ended up filling with water as it did not pass through. No warning in the owner's manuel about what type of grounds to use.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
We appreciate you taking time out of your busy schedule to share this to us and we apologize for the inconvenience. We are always looking for ways to better our products and service and your feedback is an invaluable part of that process. If you needed further assistance in the future - please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
no problems
on February 27, 2021
Posted by: Seattleman
from Sattle
Gender:Male
We bought 5 y ago, no problems, just looking to replace Thermal Carafe rubber washer.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, March 1, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best products and service and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. For us to further assist you with replacement parts, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love this coffee maker
on February 28, 2021
Posted by: Ikes
from Boston
Gender:Male
Been using this for two months now and couldn’t be happier. Brews quickly, and makes a solid cup of coffee. Best part-the carafe keeps the coffee hot for a long period of time, without the bitter taste. PS-no leaking issues.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, March 1, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best products and service and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com