Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
3
Easy to brew
on December 26, 2020
Posted by: industrynurse
from Parsippany NJ
I have owned this for less than 6 months. Makes good coffee and keeps it hot. However today the spring opening on brew basket broke. AWFUL!
This is the third coffee maker that I have purchased in the last year. Why don't they last?
This is the third coffee maker that I have purchased in the last year. Why don't they last?
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
I hope they make this model forever!
on December 27, 2020
Posted by: mzyzptlk
from Colorado Springs
Gender:Female
We wore out our first one and bought another. We have several favorite features and the best one, in both our opinions is the carafe. We are retired so we take our time drinking our coffee. I appreciate that the thermal carafe keeps our coffee hot for so long (2-3 hours). We love the detachable water tank because we keep our maker in a corner under cabinets and we just lift out the tank and set it back in. This feature eliminates the need to pull out the machine every time in order to fill the tank with the carafe. No need for that anymore and it's a great solution for us. We never use the programmable feature but we do really like having the ability to pour while it's still brewing. The only problem we ever had with leakage was when there was still coffee in the the carafe and we thought we could just fill the tank (as usual) to brew another full pot! OOPS! The last feature we appreciate is being able to slide the coffee filter out from the side to replace the grounds instead of having to lift a lid to do so. If Mr. Coffee discontinues this model, I hope our current one lasts forever.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
very disappointed received as Christmas gift
on December 30, 2020
Posted by: Dotsy
from West Milford NJ 07480
Gender:Female
[This review was collected as part of a promotion.] received this Mr Coffee PSTX series as a Christmas present so very disappointed first brew was OK second- coffee grinds in coffee, changed filter, third time coffee all over the counter grinds everywhere. cleaned machine, nothing helped even changed coffee... received as gift too embarrassed to give it back...is there anything else I can do before I throw it out...HELP.. , very disappointed..
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, March 17, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great Product
on January 3, 2021
Posted by: GloriaK
from AL
Gender:Female
I have owned this coffeemaker for 5 plus years and I love it! I am scared that when it finally is time to purchase another one I won't be able to find another one just like this one. It has performed excellently for me every time I use it. It has never malfunctioned in anyway. Excellent product!!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , January 4, 2021
Thank you for leaving such a nice review. We are glad that you love our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love it!!!
on January 6, 2021
Posted by: Love it Alabama
from Alabama
Gender:Female
I love this coffee pot! I take it to the couch with me and don't have to get up to refill my mug! Thank you!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 7, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Manufacturing and quality control is terrible
on January 10, 2021
Posted by: Kira
from Roscoe IL
Gender:Female
I bought this model a few years ago and loved it, but recently the brew button broke so I went and bought a new one last week. I have used it every day and yesterday it started leaking from the seam where the stainless steel meets the plastic. Not sure that I’ll keep with this brand anymore as I have lost faith in their quality.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Awful
on January 10, 2021
Posted by: Christine 59
from Florida
Gender:Female
Excited I bought it after a month went all down hill from there!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Good coffee when it works
on January 15, 2021
Posted by: asal42
from Atlanta, GA
Gender:Female
This machine makes an excellent cup of coffee and keeps it warm as advertised. The problem is that the water reservoir is very persnickety and doesn't always sit down into the cradle correctly. I have not figured out what the trick is to make it sit right. When it DOESN'T sit right, which you cannot discern by looking at it, water floods the cradle and leaks out of the machine and doesn't run through the coffee grounds (and makes a mess, obviously). I'll be buying something else.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com