Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
We love this machine!
on May 6, 2018
Posted by: Renshak
from Atlanta, GA, USA
Gender:Female
We have had this machine for almost 2 years now and use it daily...sometimes for multiple pots of coffee. It has never leaked on us. Just minutes to get a fresh pot of coffee and love the insulated carafe. If Mr Coffee ever discontinues this model, I hope I get a heads up so I can purchase a second machine.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2018
We are grateful for your feedback and your gratitude towards our services. We strive to always provide the correct replacement part, to get you back to brewing some decadent, flavorful coffee again. Thanks for being a Mr. Coffee fan!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Quick brew, doesn't stay hot.
on May 7, 2018
Posted by: Kris1
from California, USA
Gender:Female
My husband bought me this. I always research a product and would not have bought it. Brews really fast but the carafe doesn't stay hot like my son's who bought his on-line and was only $20.00 more than this one. I drink too much coffee to have it go cold so quickly.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Support Team, May 8, 2018
We apologize for your troubles. You're absolutely right a cold cup of coffee doesn't seem too pleasant, allow us to regain your trust in our brand. Please reach us on our web site through the live chat option. We are available to answer all of your questions Mon-Sat 9:00 AM-6:00 PM, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Posted by: Resa
from Beaumont, TX, USA
Gender:Female
Verified Purchase:Yes
The metal carafe keeps the coffee hot for hours. The appliance allows me to set a delay function.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr Coffee, Customer Service, June 19, 2018
We're thrilled to hear how much you love your new brewer. We pride ourselves on providing you with quality products that are designed to go the distance. Thanks a latte!
Written by a customer while visiting mrcoffee.com
Posted by: TerriF
from Richmond, VA, USA
Gender:Female
Verified Purchase:Yes
I have purchased several Mr. Coffee caraf coffee makers and have been pleased every time. Ordering online is easy and quick delivery is appreciated.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr Coffee, Customer Service, June 23, 2018
We're thrilled you love your Mr. Coffee brewer. There's nothing like a cup of piping hot liquid gold in the morning!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Carafe leaks
on November 26, 2020
Posted by: Rclemens44
from Omaha Ne
Gender:Male
Had for 2 weeks. The carafe started to leak at seam where the stainless steel meets the plastic top. I liked it otherwise. Kept coffee hot for long time. Would have been a 5 star.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , November 26, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Keeps coffee hot for awhile
on November 29, 2020
Posted by: gcross
from Old bridge. Nj
Gender:Female
I noticed that it is starting to brew much slower..7 minutes and 29 sec for a 10 cup cycle..it used to brew alot faster. I ran the clean cycle monthly and seems to not work. Don't know what else to do.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, November 30, 2020
That is definitely not the kind of experience that we want you to have. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Kindly fill-up this form
https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaks straight from the box
on December 20, 2020
Posted by: Williams1030
[This review was collected as part of a promotion.] I received the Optimal brew PSTX as a gift and was excited because we've used mr coffee products in the past with no issue. However this one was leaking straight away. We doubled checked everything, and tried several times. It was leaking from holes on the bottom of the device. A little of water went through to the pot but most went straight until my countertop. No matter how much or little water we used some thing. Haven't been able to use this one time even. Soooo disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , December 21, 2020
We are sorry to hear that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe was leaking. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Bad carafe seal
on December 21, 2020
Posted by: Jon likes a workin carafe
from WI
Gender:Male
Purchased my second Mr Coffee maker recently and it only took 1 week for the stainless steel carafe to leak water out the plastic/ss joint.
The rubber seal inside must allow small amount of water into the vacuum area and when the i asks heats up when hot coffee is filling up, it will draw the water up and out of the side of the pot. Leaving puddles, stains and irritation.
Previously the one from 2 years ago did the same thing. Was hopeful this would be fixed. Time for a new style or brand
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com