Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Makes good coffee but carafe is not so hot
on March 25, 2018
Posted by: ThomasA
from Auburn, ME, USA
Bought this a year ago and hated the carafe right from the start. Coffee won't stay hot . Two hours after brewing the coffee is cold. The latest is the carafe started leaking at the seam between the plastic and the metal. To bad because the rest of the machine works well but the carafe not so much.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 26, 2018
I'm very sorry this happened, and I want to see what I can do to make things right. The carafe should keep the coffee hot for a couple of hours, if not longer. Mr. Coffee has a lengthy history of providing world class quality products and the carafe has not lived up to our standards. Please give us a call at (800) 672-6333 so that we can assist you directly. We are available 9AM-6PM EST Monday-Saturday. We want you to get back to brewing your piping hot coffee and enjoy it all morning.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
like water reservoir!!! can see IF ANTS INVADED!
on March 26, 2018
Posted by: BIG MOM
from L.I. N. Y.
Gender:Female
COFFEE MAKER IS SUPERB! On our second one. love timer feature, , love water filler tank - Can see through, easy to clean, no having to move pot just to make a pot of coffee. Coffee hot enough, love drawer pull out basket to fill coffee basket. 5 stars all around!
Only complaint? would love to see one made of metal, produced in the USA!
Only complaint? would love to see one made of metal, produced in the USA!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 29, 2018
Fantastic! We are glad to hear that you love the coffee maker and its features. I have documented your comments about having one made in the USA of metal and will forward it to the appropriate department. Thank you for being a loyal Mr. Coffee consumer.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
LED Display too dim
on April 6, 2018
Posted by: NancyPLV
from Las Vegas, NV, USA
Gender:Female
Had this coffee maker approx a year and wanted to start using the delay brew feature. That's when I noticed the LED wasn't lit. I hit the dimmer and nothing. I turned off the lights in the kitchen and then in the total darkness I can see the LED just barely. Also the orange 'clean' button is lit up and won't shut off. I've tried unplugging and plugging back in and nothing. Very disappointed. Not worth they price.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 10, 2018
We appreciate your feedback and apologize for any performance issues you may have experienced. When it comes to all of our products we expect exceptional performance and nothing less. Let us change your view on us and have you enjoying every sip of coffee at anytime that you desire. Reach us on our via live chat option here on the web site between 9AM-6PM EST Monday-Saturday. Hope we can chat soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Works fast but brews WEAK coffee
on April 18, 2018
Posted by: coloradoguy
from Littleton, CO, USA
Gender:Male
Brews coffee fast, keeps coffee warm but brews a good cup of coffee.....no!
I have followed the recommend amount of Tablespoons per number of cups and the coffee comes out so weak. I tried the same amount with either a coarse grind and fine grind but it really doesn't make any difference. Recommended grind is medium. I have even added more coffee than the recommended amount and no such luck. If I hadn't already thrown away the box I would return this coffee maker, most likely going to give this away and purchase something else, so disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 18, 2018
Thank you for your feedback! We appreciate the time you took out of your day to express your concerns. We definitely will pass this along to our product team. For some assistance please contact us at 1-800-672-6333 we're here to assist you between the hours of 9:00 AM to 6:00 PM Mon-Sat EST. We hope to help you as soon as possible.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
very nice machine!
on April 18, 2018
Posted by: bankerstl
from St. Louis, MO, USA
Gender:Male
I have purchased two of these coffee makers, one for home and one for the office. The only problem I have is the clock brightness. Both of the clocks on the makers can barely be seen on regular brightness. All in all, I really like this coffee maker.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 24, 2018
We appreciate your feedback and want to assure you that your concern regarding the clock display goes unnoticed. We strive for excellence when it comes to any of our products so that our customers can be satisfied and overall impressed with our coffee brewers. Thank you!
Written by a customer while visiting mrcoffee.com
Posted by: Stinson steve
from CA, USA
Gender:Male
Verified Purchase:Yes
I really like the carafe because it does not continue to heat the coffee.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 24, 2018
We most certainly appreciate the feedback. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stopped heating coffee
on April 25, 2018
Posted by: MLPs
from Royal Oak, MI, USA
Gender:Female
Have had this model before— it burnt out after 3 years of heavy use in Grad school. Purchased a new model last August during a move across country, and already has problems keeping coffee hot. I want to love this product, but even with regular cleaning I’m getting lukewarm coffee. Not ok for this busy professor!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 25, 2018
As a busy professor we can most certainly understand your frustration. Let us help you get back to sipping a hot delicious cup of coffee every morning. Please contact us on our via live chat option here on the web site between 9AM-6PM EST Monday-Saturday. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointed
on April 25, 2018
Posted by: Coffee Disappointment
from Indianapolis, IN, USA
Gender:Female
Purchased this coffee maker for my husband, Christmas 2017. We were so excited to finally own a "nice" coffee maker and it wasn't cheap. EXTREMELY disappointed. The "clean" light always comes on, sometimes says off long enough to brew one pot, then back on. Constantly running clean cycle. Takes 20 minutes to brew one pot, sometimes stops halfway through brewing. Now it leaves 2 inches of water, unused, after every brew, in the tank. Plus the top of the water holding tank is broken. Ugh. Ready to go back to cheap makers.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 26, 2018
We most certainly appreciate your feedback, the last thing we want to hear is one of our customers displeased with one of our products. Please allow us to change your experience with us, please contact us directly at 1-800-672-6333 our hours of operation are from 9:00 AM to 6:00 PM Mon-Sat EST. We hope to hear from you soon!
Written by a customer while visiting mrcoffee.com