Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
Fast Coffee
on November 6, 2017
Posted by: Bolt1949
from Kalamazoo, MI, United States
Gender:Male
This is our 2nd Mr. Coffee coffee maker like this. Never a problem with either. We had the 1st for a long time and saved the carafe when we bought the 2nd. The only reason we bought the 2nd was because the first was slowing down and needed to be cleaned more.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
My fav!
on November 14, 2017
Posted by: DiverDiB
from Festus, MO
Gender:Female
We have had this coffee maker over 6 months now and I love it. The coffee stays hot... we have actually still had "warm" coffee 24 hours later. I love the separate water reservoir and the filter and the clean indicator. I haven't had any issues at all so far.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: Beachbum1
from Gulfport, FL, United States
Gender:Male
Verified Purchase:Yes
This was my third of this model. It’s the best yet! Please keep this product line alive forever!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
I love mine!
on November 21, 2017
Posted by: eviehooper
from Azle, TX, United States
Gender:Female
This is the best coffee maker I've ever used. It keeps coffee warm without the burnt taste because it has a thermal carafe. Coffee tastes better because of the filtration features. Very happy and I've had it for roughly three years now.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
This is my 2nd one I bought in May 2017.
on November 22, 2017
Posted by: No longer loyal
from Waukesha, WI, United States
Gender:Female
I’ve loved this model in the past so I got another one. Since I got it in May 2017, it’s constantly leaking all over, allowing coffee grounds through among other things. Highly disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 8, 2018
Yuck! I'm sorry for any trouble you've had with the coffee maker getting grounds into the coffee. It sounds as if you need a replacement brew basket. We have high expectations for our coffee makers and would like to make this right for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A coffee specialist will be happy to investigate your available options.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor packaging
on November 26, 2017
Posted by: Nettb
from McIntosh, AL, United States
Gender:Female
I bought this a year ago just now opening it has no lid for the thermal pot. Now how is it going to hold the heat in
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 8, 2018
We would like to see what we can do to assist you. You can buy a lid from this link below. If we can be of any assistance at all, please feel free to call us at (800) 672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Saturday.
http://www.mrcoffee.com/replacement-parts/carafe-lid--bvmc-pstx-series-/140406-000-000.html/?src=17ZS
http://www.mrcoffee.com/replacement-parts/carafe-lid--bvmc-pstx-series-/140406-000-000.html/?src=17ZS
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Do Not Buy This Coffee Maker
on December 2, 2017
Posted by: John G
from Watervliet, NY, United States
Gender:Male
I purchased my second Mr. Coffee 10 cup coffee maker 11 months ago to replace one I had for two years but could no longer use because the digital timer became so dim I could no longer read it to set time or program. Even though I saw reviews warning about this I couldn't believe Mr. Coffee wouldn't have fixed this problem. Boy was I wrong, it appears they just don't care! Second coffee maker has the same problem, even with all lights off you still cannot read the display.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 9, 2018
Thank you for sharing your comments; your feedback is very important to us. We would like to hear more about your experience with your coffee maker. Please call our customer care team at 1-800-672-6333. We are available for you between the hours of 9AM - 6PM, EST, Monday through Saturday. We look forward to turning this experience around for you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Chronic Design Flaw - Overflows filter basket
on December 6, 2017
Posted by: LaneM
from Lutz, FL, United States
Gender:Male
Great coffee maker provided you never need more than 4 cups....beyond that useless,, filter basket overflows onto counter with grounds everywhere including ruined coffee in carafe. Same problem with metal or paper filters. Most of negative reviews on-line are this same complaint which Mr. Coffee always responds with no suggestions but to call their help line. I did that just in case I could avoid throwing this appliance into the dumpster and never buying another Mr. Coffee appliance again. Unfortunately the complaint line response was no acknowledgement of this clearly chronic problem and since its barely out of the warranty period, tough luck.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 9, 2018
Oh no, that is frustrating! If you are noticing grounds in your coffee, check to see if the paper filter is collapsing during use. If it is, we recommend slightly dampening the edges of the filter so that it adheres to the brew basket. If it is not, then the issue lies with the pause and serve hinge on the bottom of the brew basket itself. If this is not working correctly, the coffee cannot drain into the decanter quickly enough and it'll flood the brew basket and overflow. In the case of the latter, a new brew basket would resolve the issue. You may view the brew basket by following this link: http://www.mrcoffee.com/replacement-parts/brew-basket--bvmc-pstx-series-/137034-000-000.html/?src=17ZS.
If you continue to experience this issue, please call our customer care team at 1-800-672-6333. Our coffee specialists are available for you 9:00 AM - 6:00 PM, EST, Monday through Saturday.
If you continue to experience this issue, please call our customer care team at 1-800-672-6333. Our coffee specialists are available for you 9:00 AM - 6:00 PM, EST, Monday through Saturday.
Written by a customer while visiting mrcoffee.com