Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
Cleanable with no hot plate cooking the coffee
on July 1, 2017
Posted by: Kdd1
from Florida
Have this for nearly 4 years. Excellent. One of the few you can get nearly clean with removable reservoir.
Had karafe improperly installed once and it will leak off since the top is not open.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
how to clean
on July 2, 2017
Posted by: patricia A
from tuttle oklahoma
Gender:Female
i want to know how to clean the thermal carafe out it smells like old coffee when you take the top off
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 18, 2017
You've come to the right place! Hard water can leave a whitish stain on the decanter, and coffee may then turn this stain brown. To remove decanter stains:
• Fill the decanter with a solution of equal parts water and vinegar and let the solution stand in the decanter for approximately 20 minutes.
• Discard the solution, then wash and rinse the decanter. Do not use harsh abrasive cleaners that may scratch the decanter.
NOTE: Thermal decanter is not dishwasher safe.
If you have any further questions, do not hesitate to chat us through our live chat option on our website. Our customer support team is available Mon-Sat 9am-6pm, EST. Happy brewing!
• Fill the decanter with a solution of equal parts water and vinegar and let the solution stand in the decanter for approximately 20 minutes.
• Discard the solution, then wash and rinse the decanter. Do not use harsh abrasive cleaners that may scratch the decanter.
NOTE: Thermal decanter is not dishwasher safe.
If you have any further questions, do not hesitate to chat us through our live chat option on our website. Our customer support team is available Mon-Sat 9am-6pm, EST. Happy brewing!
Written by a customer while visiting mrcoffee.com
Posted by: Shamrock
from Suburban Buffalo
Gender:Female
Verified Purchase:Yes
Still getting used to this version - it is not as user friendly as my previous model.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 21, 2017
Our optimal brew coffee maker are made for ease and convenience. If you are having issue with your new coffee maker, please reach out to our live support team, where we will be more than happy to assist you. For your convenience, we are available Mon - Sat from 9am - 6pm EST. Thank you!
Written by a customer while visiting mrcoffee.com
Posted by: Johnny22
from Franklin, TN, United States
Gender:Male
Verified Purchase:Yes
I actually like the coffee maker. It looks good, the coffee stays hot for 1.5 hrs+, and it looks nice. It has all the features you want. The only hiccup I see is that it does leak. For some reason there is ~ 1 -2 tablespoons of made coffee under the carafe every time coffee is made. I would not buy another one because of this but will live with it for now.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not long lasting
on July 16, 2017
Posted by: Rick0522
from Philly, PA
Gender:Male
The good: makes good coffee, alerts to run a cleaning cycle, insulated carafe works well (pre heat first like all)
The Bad: Gasket for carafe lid is too large and needs to be readjusted constantly, my display went dim after a year I can barely read it if I shade it with my hand.
Too bad it's out of warranty!
The Bad: Gasket for carafe lid is too large and needs to be readjusted constantly, my display went dim after a year I can barely read it if I shade it with my hand.
Too bad it's out of warranty!
I will not buy this maker again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, August 25, 2017
We agree that Mr. Coffee coffeemakers make great tasting coffee! The optimal brew makes our hottest coffee. We would like to hear more about your experiences with our coffeemaker. Please call us at our toll free number 800-672-6333. For your convenience we are available 9:00 am to 6:00 pm Monday - Saturday, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Good for a few months
on July 17, 2017
Posted by: Jd87
from Rushford MN
Gender:Female
We bought this coffee pot about 6 months ago, for the first 3 months it was great, then it started taking longer for the coffee to brew and wouldn't use all the water. I tried cleaning it with vinegar and water numerous times but now it takes 2+ hours for the full pot of coffee to brew and half the time it isn't even hot. Time to buy a bunn!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, August 25, 2017
That is not what we are used to hearing about with our optimal brew coffeemakers. We would like to be able to rectify the situation for you as this is not normal. Please contact us via our Live Chat on our website between 9:00 am to 6:00 pm Monday - Saturday, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Why it leaks,I've had same problem twice
on July 18, 2017
Posted by: Annette 2601
from Gilbert, AZ, United States
Gender:Female
On the bottom of your filter basket is a small spring and plastic button. This button regulates you pulling karafe out mid brew and pour a cup of coffee. When this button breaks off or damaged your coffee pot "leaks". Sadly,just experienced today AGAIN.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, August 25, 2017
This is unfortunate to have happened twice to you with the brew basket spring. When the spring breaks, not only does it leak, it also doesn't keep the same coffee strength as the hot water flows quicker over the coffee grounds. We'd like to help resolve this for you. Please call us at our toll free number 800-672-6333. For your convenience we are available 9:00 am to 6:00 pm Monday - Saturday, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Inconsistent Brew + Won't Shut Off
on July 20, 2017
Posted by: Customer1
from Seattle, WA, United States
Gender:Male
Long term review. Day one, followed instructions for a water only cleaning brew. Noticed it never shut itself off after water carafe was empty. Figured it was normal process for cleaning. Subsequent coffee brewing since then - it never shuts itself off even after water is expended. Heater stays on as well as yellow brewing light. SO, we decided to live with it and turn it off manually. No big deal. Per instructions we clean frequently with descale solution. Over 1.5 years of use, I felt that to get a strong brew I had to use a bit more grinds that initially. Now, today this coffee maker no longer brews correctly at all. Coffee is nearly clear / brown with minimal flavor. After several calibrated test brews with grind and amount of coffee per instructions, I noted that the brew time is MUCH faster than when we first got this maker. I have surmised that for whatever reason, the water into the filter basket is flowing much faster / larger volume and is over-running the grinds and passing through the gold permanent filter basket above the coffee grinds, thus not all passing through it. I can't think of a way to fix this without manufacturer's service to take it apart and look at the heater / flow system. Not worth it. I can't recommend this maker and I'm dissatisfied with this low level of quality / longevity.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, August 26, 2017
Your experience with our Mr. Coffee coffeemaker is not normal, especially with the Optimal Brew PSTX series. We'd like to take the opportunity to assist you get back to brewing regular coffee with the PSTX.
First, the coffeemaker lights stay on for 2 hours to let you know how long it has been since the coffeemaker finished brewing as part of the Fresh Brew Timer feature. Since this has a thermal carafe, the warming plate does not heat at all as the thermal carafe is what controls the temperature of the coffee for up to 2 hours.
The coffee could be running through the grounds quicker due to an issue with the brew basket. If the spring on the bottom of the brew basket is loose or missing, the water is not controlled by the pump, but it drains out as soon as it hits the coffee grounds. We'd like to help you get back to brewing your coffee with the right strength that you are used to. Please contact us via our Live Chat on our website between 9:00 am to 6:00 pm Monday - Saturday, EST. They will be glad to gather your information to send you out a replacement brew basket.
First, the coffeemaker lights stay on for 2 hours to let you know how long it has been since the coffeemaker finished brewing as part of the Fresh Brew Timer feature. Since this has a thermal carafe, the warming plate does not heat at all as the thermal carafe is what controls the temperature of the coffee for up to 2 hours.
The coffee could be running through the grounds quicker due to an issue with the brew basket. If the spring on the bottom of the brew basket is loose or missing, the water is not controlled by the pump, but it drains out as soon as it hits the coffee grounds. We'd like to help you get back to brewing your coffee with the right strength that you are used to. Please contact us via our Live Chat on our website between 9:00 am to 6:00 pm Monday - Saturday, EST. They will be glad to gather your information to send you out a replacement brew basket.
Written by a customer while visiting mrcoffee.com