Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Big disappointment!
on March 9, 2017
Posted by: ij1107
from West Covina, CA, United States
Gender:Female
A lot of maintenance for NOT a fresh, NOT so hot cup of coffee!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Sunbeam, Customer Service, April 28, 2017
Thank you for your time and feedback! If you had any issues with your coffee maker please give us a call at (800) 672-6333 and one of our customer service representatives will be more than happy to assist you. For your convenience we are available Monday - Saturday, from 9am -6pm EST. Thanks again!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointing Coffee
on March 9, 2017
Posted by: RonaldKornblow
from Pittsburgh, PA, United States
Gender:Male
This coffee maker makes weak coffee even from the darkest blend. As best as I can tell the basket simply doesn't hold onto the coffee long enough and so the water just drips through too fast to collect the taste of the beans. It might also be that the water hits the coffee in the basket in a small area rather than spreading over the coffee. I do see some evidence of this in the used grounds. I called Mr Coffee and they sent me a replacement but it is really not any better. I love the features of this coffee maker, but it is really about taste. Time to unpack the French press.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, April 28, 2017
Thank you for your feedback and would like you to know that your opinions do not go unnoticed. We want to assist you in your coffee making process. please contact us Via Live chat or give us a call at (800) 672-6333 where a representative will be more than happy to help you. We are available Monday - Friday, 9am - 6pm EST
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Super Easy
on March 10, 2017
Posted by: Linda56
from Biloxi, MS, United States
Gender:Female
Just bought this coffee maker about a week ago, and compared to the previous pot we had, this one is much easier to use. My husband always wants a removable water tank, which is why I chose this one. My elderly mother lives with us, and rises much later than we do, so I used to have to pour any remaining coffee in a separate thermal carafe for her. This carafe, eliminates that step, plus keeps it fresher. The parts (water tank, filter basket, and carafe) all fit easily and snugly into place without having to struggle with anything (like the last pot). Plus, the pot automatically turns off when brewing is complete; another bonus. I like the bright white lights on the buttons, and unlike our old pot, nothing spills or drips when you pour the coffee! First pot we've ever had that did not make a mess when pouring. I honestly love it, and would highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Broken out of the box
on March 14, 2017
Posted by: mgw65
from Nevada, United States
Gender:Male
Well the coffee maker clock is broken it will not set so the delay timer also will not set. I have the exact same coffee maker (quit working after a year) right next t to it and I can set the clock on it so it's not my clock setting skills. How about a little quality control. I have purchased this model previously and all have broke within a year this one didn't even last the first use a complete waste of money. No more Mr Coffee for me
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 3, 2017
We would love to make this right for you. Please give us a call at (800) 672-6333 and one of our customer service representatives will be more than happy to assist you. For your convenience we are available Monday - Saturday, from 9am -6pm EST. Thanks again!
Written by a customer while visiting mrcoffee.com
Posted by: Javafanatic
from Boston, MA, United States
Gender:Male
Verified Purchase:Yes
I bought this drip brewer to use in our office (20+ coffee drinkers), replacing a Bonavita machine, based on three key factors. First, it performs the primary task of brewing very well, with proper temperature (205F) and positive reviews on taste. Second, Mr. Coffee offers the carafe separately at a very affordable price, so we can be drinking from one while a second is brewing and effectively never run out of brewed coffee (if everyone follows the rule of starting another brew after emptying a pot). Third, the carafe has a brew-through lid so the coffee is thermally insulated after brewing and stays hot until needed. (This was the downfall of the Bonavita machine that does not have a brew-through lid.)
We did have an issue with coffee overflowing the basket occasionally during the brew cycle when we were using a metal mesh filter and a half cup of beans per batch (measured before grinding), but that problem seems to have been resolved by switching to paper filters. All in all, I would recommend this brewer highly.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
No "time" for great coffee!
on March 26, 2017
Posted by: Arnisdaddy
Gender:Male
We have owned this coffee maker for two (2) years now and it has made great coffee from the start. The only problem we have is that about a month or two after we bought it, the digital clock light started to get weaker and weaker until you can't see it, making the delay brew feature unuseable. It still makes great coffee and the cleaning cycle has always worked perfectly. We really love having a metal carafe so we don't have to deal with the problems of glass carafes (burnt coffee, broken glass, etc.) When this machine quits on us I will probably by another in the hopes that this one's problem is just a glitch in this particular machine or perhaps the way it got handled in the shipping to the retail store. However, given the other problems with this model that are in the other reviews, if I have another problem I will immediately return that one and abandon this maker altogether!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 4, 2017
We do strive to offer the best possible products to our Mr. Coffee family, and will be more than happy to help. Please contact us through our Live Chat option located on the right side of your screen after clicking the Service and Support tab. We are here Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Keeps coffee hot for hours!!
on April 2, 2017
Posted by: Pamjd
from Andover, MA, United States
Gender:Female
We've had Bunn makers for over 20 years. My brother gave us this coffeemaker after our last one died. It's amazing. Coffee tastes great and stays warm forever! I'm so happy.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Seems to be built with warranty in mind
on April 3, 2017
Posted by: adam h
from Wheat Ridge, CO, United States
Gender:Male
I have had this maker for just over a year and now it is starting to break down. The biggest issue is the lcd display. It is not viewable any more so setting a delay brew is now impossible.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 27, 2017
The LCD display is very important and we would love the opportunity to ensure that you're completely satisfied. Feel free to chat us through our live chat here on our website. Our customer support team is available Mon-Sat 9am-6pm, EST.
Written by a customer while visiting mrcoffee.com