Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
Loved it for a little bit
on January 6, 2017
Posted by: Murlas
from Waxhaw, NC, United States
Gender:Female
We got this coffee maker for Christmas and happily used it for about a week when it just stopped brewing coffee half way through a brew. Have not been able to get it to brew another drop! Clean light came on (have only used for aprox 7 days!) and even though the clock cycled through 45 minutes and the light eventually turned off after the cycle end chime went off, the full 6 cups of vinegar still sits in my reservoir and the paper filter is bone dry!!! We are bummed : -( We will try to exchange for the sale and start again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, January 19, 2017
We set high standards for our appliances, and it sounds like this brewer did not reach them. We would love to hear more about your experience. Please call us at (800) 672-6333 so we can discuss this further. We're here Monday-Saturday 9am-6pm EST. Hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Clock won't set
on January 10, 2017
Posted by: AngIeG
from Philadelphia, PA, United States
I just got this last night. My husband set the clock and timer for his coffee to be ready in the morning. When we got up we realized it did not brew. Well we realized the time was still at the same time he had set it at. The colon between the hour and minutes does not stay. It only appears briefly during setting.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Keeps Coffee Hot, BUT. . .
on January 14, 2017
Posted by: JennyL
from Cincinnati, OH, United States
Gender:Female
Had this coffee maker for a year or two. Pros: looks nice, the carafe keeps your coffee hot for several hours, delayed start works well. Cons: Needs frequent cleaning cycles and a new filter every two months or the coffee will be very weak. The spring/plunger in the brew basket breaks very easily. The digital readout is almost too dim to see, even at the brightest setting. All in all, I wouldn't spend the extra money for this model again. Quality is not up to par with the cost.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 7, 2017
We love to hear more about your experience and we encourage you to call us at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Only owned less than 5 months- doesn't work
on January 21, 2017
Posted by: sbgee
from Mesa, AZ
Gender:Female
I bought this coffee maker about 5 months ago and now every time I try to make coffee it just beeps at me. I unplug it, rattle it, tap it and eventually after multiple times it will suddenly start to brew.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 13, 2017
This is very uncommon and we encourage you to call us at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern and we look forward to better assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Attractive, but beware
on January 22, 2017
Posted by: Ferenc
from Connecticut, United States
Gender:Male
I had this coffee maker for 3yrs now. The digital display has been broken at least a year now, so so long for programming anything on it. It probably broke from the steam, that was coming up, because the front face of the cofeemaker was all wet after every coffee made. The carafe has a seal problem between the polished metal and the plastic top. It leaks.
After 2 years, the inside of the carafe looked gross so I tried to clean it and I noticed, that the inner material (not sure what it is) of the carafe was disintegrating and small chunks would float around inside the coffee. It looks rubber, it could be teflon, I don't know. As of now, I'm buying a replacement carafe , but if it starts to develop the same issues, I will have to look elsewhere for a new coffee maker.
After 2 years, the inside of the carafe looked gross so I tried to clean it and I noticed, that the inner material (not sure what it is) of the carafe was disintegrating and small chunks would float around inside the coffee. It looks rubber, it could be teflon, I don't know. As of now, I'm buying a replacement carafe , but if it starts to develop the same issues, I will have to look elsewhere for a new coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 14, 2017
Hello! We would like for you to give us a call so that we can explore all possible options for you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best one
on January 29, 2017
Posted by: Seashore
from Rockport, MA
Gender:Male
This coffee maker is the best designed coffee maker I have come across. The process of making coffee is simple and easy. It makes great coffee. I would definitly give it five stars
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great design but clock doesn't work long
on January 30, 2017
Posted by: Island Lover
Gender:Female
I'm on my second with this one! Had to replace the first because you could no longer read the clock to set the delayed brewing. About 3 months after I bought the second one it did the same thing! I love this coffe maker because it loads water on the side not the top which means I don't have to pull it out from underneath the cabinets! Wish they made more with this design! But the clock is an issue! Hopefully MR Coffee will fix this one day!!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Dry grounds, brown tasteless hot water
on February 1, 2017
Posted by: DarkAudit
from WV, United States
Gender:Male
On multiple occasions, I would pull the filter basket out of the machine after the beep to find a puddle of water on top of the water filter. Inside the basket, the grounds were mostly dry. What was in the pot was nothing but brown hot water. It didn't taste or smell like anything but hot water.
I followed the suggestion from a post with a similar issue to make sure the grounds were level in the basket, but that did not help. The problem is more the water getting to the grounds in the first place.
After the first time this happened, I made a pot with the same amount of both water and grounds. It came out fine. So it's not my method or the water. At this point I do not trust the machine to make a proper pot, and I'm not willing to eat the cost of having to toss every third pot or so.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 16, 2017
We still want to be the brand you can trust and we will do our best to ensure that this does not happen again. Please give us a call at 800-672-6333. We are available Monday-Saturday 9am-6pm, EST. Talk to you soon!
Written by a customer while visiting mrcoffee.com