Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
DON'T WASTE YOUR MONEY
on December 2, 2016
Posted by: bluemountainjbe
Gender:Female
IT LEAKS....The first machine leaked. The replacement LEAKED. NO it's not user error. It's a poor quality coffee maker. Each unit leaked from a different part of the machine. Coffee either brewed weak or leaked. Very disappointed. Customer service good about replacing the coffee-maker with another one - however it's a faulty machine so you get more of the same. The reviews on this website are AWFUL. Few better than 3 stars. DON' T WASTE YOUR MONEY!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 5, 2016
We want to provide some additional options to you and we hope that you will give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We look forward to your call!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not impressed
on December 3, 2016
Posted by: clwr
from Sidney, MT, United States
Gender:Female
Unfortunately for me my husband bought this for me and threw away the receipt, box and instructions before I saw it so I'm stuck with it. Coffee luke warm within 1/2 hr, unless I boil water first, water tank is not easy to hold, and carafe is not easy to clean(need bottle brush). Wishing my old standard Mr. Coffee hadn't died.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 7, 2016
We do stand by our products 100% here at Mr.Coffee and we want you to get the best coffee experience possible. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Favorite coffee maker to date!
on December 8, 2016
Posted by: Julie19
from Wisoconsin
Gender:Female
We bought this coffee maker 3 months ago and love it. My only problem with the maker is that when we emptied out the grounds a few weeks ago the charcoal filter that is in the top of the grounds tray must have fallen out and went unnoticed into the trash. I have been trying to find the correct replacement filter for it but am not having any luck. I have bought two Mr Coffee replacement filters and neither fit properly and won't stay in the lid of the coffee gounds tray. Like I said, we love this maker and will continue using it and looking for filters that work.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Great Coffee Maker but Cheaply Made
on December 10, 2016
Posted by: kemteach
from Glen Oaks, NY
I bought this coffee maker 2 years ago. I had to exchange the first one because the basket came broken. At first it was a great coffee maker - it brews very fast, makes very hot coffee that tastes delicious, and the thermal carafe keeps the coffee hot for hours and without burning it. However, the vacuum in the first carafe became compromised after about a year. I thought it was something I did while cleaning so I just replaced the carafe (directly from Mr. Coffee). I treated the second with extreme care and only cleaned with vinegar (no brush). Now that one has a compromised vacuum too which means it won't keep the coffee hot. Over time, the digital display has faded to the point where I cannot read it anymore. You cannot read the time, set the timer, etc. So while the design is pretty good and it starts out being a winning coffee maker, it appears you'll have to start replacing items after not too long.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 12, 2016
Oh no! Please call our customer care team at (800) 672-6333, so we can discuss this further. We are here for you Monday-Saturday 9am-6pm eastern. We hope you’ll give us the opportunity to restore your faith in the Mr.Coffee.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Problem with pause feature...
on December 11, 2016
Posted by: Blantonsr
from Omaha, NE, United States
Gender:Male
I have bought this model previously and is my current model as well.... But the auto pause feature on this one does not worn if you remove pot while brewing it can leak coffee out the machine and make quite a mess....was there a defect in the newer model.. Ty
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 12, 2016
Let one of our specialists assist you with this! Please give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern and we look forward to better assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Worth the money
on December 12, 2016
Posted by: Jimmyf
from Cincinnati, OH, United States
Gender:Male
I haven't had it long but this is my favorite coffeemaker ever! Looks good,simple, and brews good coffee.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Thermal Carafe does not keep coffee hot
on December 21, 2016
Posted by: Sandydp
from Helenwood, TN, United States
Gender:Female
The coffee works fine, it makes good tasting coffee. The problem is only the first cup will be hot, after about 20 minutes it is just warm. Have to stick my coffee in the microwave to heat it to drink. Already tried the suggestion to warm the thermal pot with hot water prior to making coffee, didn't help at all. Maybe it is defective? Have never put it in the dishwasher, as a matter of fact it has been like this since day one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 22, 2016
We want to make this right and hope that we can get this resolved for you. Please give one of our Mr. Coffee specialist a call at 800-672-6333. We are here Monday-Friday 9am-6pm. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great Coffee Maker
on December 25, 2016
Posted by: randy65
from West Virginia, United States
Gender:Male
Had this for about a year, 2 or 3 pots a day. Such freshness and is very hot too.Use less coffee , I guess because it is so hot requires a little less coffee grounds.Almost always entire pot is drank because it does not scorch coffee as it sits as other pots do with burner.I have had cheap makers , 2 B*nns, Black and *****, to my experience this one is the best so far. I dont mess with the program feature, just the clean cycle.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com