Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Disappointed
on October 23, 2016
Posted by: amthiel
from Goshen, IN, United States
Gender:Female
I have been disappointed in the strength of the brewed coffee. I had to remove the water filter otherwise the grounds are not uniformly brewed. I like the detachable water reservoir and carafe, those work well.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 24, 2016
Thank you for bringing this to our attention and we will be able to help you with this. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Cold Coffee
on October 25, 2016
Posted by: cajuntc74
from Augusta, GA, United States
Gender:Female
A friend of mine gifted me this coffee pot after my Hamilton Beach BrewStation started leaking. I loved my HB..this coffee pot is terrible. I get ONE cup of hot coffee. I have the Thermal Carafe and I assumed it would be great like my thermos.. NOT! My first cup is VERY hot.. by the time I get to my second cup it is barely even warm at all. I waste more coffee grounds with this pot. I don't like nuked coffee so I have to brew another pot just to get one more cup. If you brew less than 6 cups it doesn't taste right so I get 1 cup out of 6. I NEED my coffee in the morning. It was a thoughtful gift but a terrible one. My sister has the exact same pot as I do and I asked her if I was doing something wrong. Maybe I have a setting wrong or something. She said she hates her pot for the same reason. I guess until this pot dies, I will have to brew the coffee then pour it into my thermos. I usually only use my thermos to take my coffee when I go fishing. Now I will be using it daily. Very poor product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee , Customer Care , October 25, 2016
Thank you for your feedback! We sorry to hear about the recent experience you've had with this coffee maker and we would like to turn it around. Please call us at 1-800-672-6333 Monday - Saturday 9am - 6pm EST. We would love to help you resume brewing a satisfactory cup of coffee! Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
The Disappearing Clock
on November 3, 2016
Posted by: William McCarthy
from Boise, ID, United States
Gender:Male
The clock display has slowly disappeared to the point where it is not longer usable.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 3, 2016
We can definitely help you with this! Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
found plastic/paper in heater
on November 9, 2016
Posted by: winchenstine
from Melbourne, FL, United States
Gender:Male
I disassembled the coffee maker after it failed at 20 months. Brewing went from 5 minutes to 15 minutes and stopped with water in reservoir. I found 2 pieces of plasticized paper in the heater outlet. One was half dime size and could not have come in through reservoir outlet. There was a lot of calcium on outside of hot water tube. I am trying to decide whether I should buy the same model again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 10, 2016
In the future, we do not recommend disassembling your coffeemaker and we want to offer some other options for you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We look forward to getting you back up and running!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Wemo hot-NOT
on November 11, 2016
Posted by: richardasunrise
from Willard, MO, United States
Gender:Male
I bought my coffee maker based on several things and one was that it would keep your coffee hot, more like luke warm. I have used this thing now 3 times and have had to heat my coffee in the microwave ever time. I do love the app to set the time to make my coffee but at this price I feel like I wasted to much money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, November 12, 2016
We want you to be satisfied with your purchase. If your coffee is not hot please give us a call at (800) 672-6333, where a customer service representative will be happy to assist you. We are available from 9am - 6pm EST Monday - Friday. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
10 Cup Optimal Brew -Love this Coffee Maker - BUT!
on November 24, 2016
Posted by: Proshow
from Las Vegas, NV, United States
Gender:Male
This is the third one of these makers I have purchased, and really like everything about them, except for one thing... After about two months, the clock display fades out (dims) to the point i it is unreadable. And, it has been the same on all 3 machines I've purchased. Just a few days ago, the power went out in our neighborhood, and I had to turn off all the lights in the house in order to re-set the clock and brew time. So, it sounds like a serious design flaw. I love the coffee maker, but I'm a little nervous to spend the extra money on another one. Hey Mr. Coffee, what's the deal with the displays?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 30, 2016
We hope that you will give us a call so that we can dig deeper into this issue for you. We can be reached at 800-672-6333 and we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Dry Coffee Grounds Remain
on November 26, 2016
Posted by: gwhite
from New York, NY, United States
Gender:Male
I purchased this system recently and followed instructions to pre-moisten the filter disk. However the water did not seem to pass through the disk and grounds remained dry after brew cycle. I have tried everything I know possible. Purchased new disks etc. I can't be the only one with this problem!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 1, 2016
We do recommend prior to the first use to saturate the disk. While the water filtration disk systems are a great feature for the best tasting coffee, it is an optional accessory and is not required for brewing. Give us a call at 800-672-6333 and one of our coffee experts will be able to further assist you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
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Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor filter basket
on November 29, 2016
Posted by: Jdp1
from Illinois, United States
Replaced my pot, exact exchange thinking it was a fluke the o ring wouldn't stay on. 2 months later same problem. No coffee tomorrow, not happy!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 5, 2016
We would love to provide additional support to you and would like for you to speak to one of our experts. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com