Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
5
Need a new Brew Basket..HELP!! Me need JAVA NOW!!!
on November 28, 2020
Posted by: NEZman
from Northern Michigan
Gender:Male
Great machine. Were on our second. my brew basket "stopper" stem broke out. I've epoxied it but don't want to rely on that. Where can I get a new Brew basket? BTW, I saved the pot from the first machine and put a thin orange stripe around it for decaf. I developed Afib so can't have the caffeine anymore.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 7, 2021
Hi there! Our products, including replacement parts may be found from our retailers such as Target, Walmart, Bed, Bath & Beyond, Meijer, Amazon
You may click this link for the full list: https://www.mrcoffee.com/where-to-buy.html
For further assistance, you may connect with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. Have a great day!
You may click this link for the full list: https://www.mrcoffee.com/where-to-buy.html
For further assistance, you may connect with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
What....no permanent filter???
on December 2, 2020
Posted by: Jordan H
from Austin, TX
Gender:Male
I really like this coffeemaker I purchased just 2 weeks ago. My only "problem" is that although the description reads "Gold Tone Permanent Filter helps enhance coffee flavor and eliminates paper filter cost/waste", I find that apparently there is no permanent filter for this otherwise quality coffeemaker!
Response from mrcoffee.comBy Consumer Care Department, March 17, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
What a mess
on January 31, 2021
Posted by: Gobethgo
from Ohio
We purchased the product a few months ago and although I like the carafe option, the pot is a design mess! Having the Brew basket on the side is incredibly inconvenient and hard to remove and clean . Every time I go to empty it, the grounds have overflowed everywhere Into the pull-out drawer and I have to wash out to the entire thing and end up getting grounds All Over . I often end up with grounds in the coffee and on several occasions now Something has clogged And overflowed water out of the basket as well . In addition, today I went to clean the unit and discovered it has been leaking water out of the Bottom and I was unaware . Huge mass on my counters And when I turn the unit on its side, Quite a bit of water poured out of the inside of it despite the reservoir being empty . It makes me wonder where all that water is trapped... Would not surprise me if there is mold
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
We appreciate you taking time out of your busy schedule to share this to us, and we apologize if this brewer did not meet your expectations. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Lights don't work
on February 7, 2021
Posted by: msnmaine
from Massapequa Park, NY
Gender:Male
I have three of these, and within a year to two, the lights are so dim, you can only set it in pitch black. I use them in different locations. So disappointed, because it makes great coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 9, 2021
It saddens us to hear this. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your coffee maker's clock issue. Allow us to turn this experience into a positive one by connecting with us via Live Chat at www.mrcoffee.com or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointing
on February 15, 2021
Posted by: coffee drinker68
from Massachusetts
I am using 10 scoops of coffee for 4 cups and it still is weak. There is no warming plate so I have to heat up my second lukewarm cup in the microwave. I am not happy with this product and do not recommend it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
We sincerely apologize if you're having difficulties with your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. I am confident that one of our Mr. Coffee Consumer Specialists can help you with your unit. Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
We look forward assisting you.
Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
We look forward assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Pot Leaks
on February 25, 2021
Posted by: Bob2021
from Houston TX
Gender:Male
I bought this coffee pot two weeks ago and I have coffee all over the counter. I have tried several different ways of inserting the pot into the maker and it still leaks. I does make good coffee and the coffee that makes it into the Thermal Carafe stays hot.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 25, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Good Performance but Coffee Gets Cold Now
on March 24, 2021
Posted by: BlackCoffeeDrinker
from Philadelphia, PA
Gender:Male
This product brews well but the carafe no longer keeps the coffee warm (never mind keeping it hot). I bought this unit because one of the selling points was the ability to keep air away from the coffee (keeping it fresh) while keeping it hot. Now the coffee is tepid within two hours from being brewed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, March 25, 2021
Oh no! This is definitely not the experience we want you to have. Kindly follow the steps below to resolve your issue with the coffee maker which doesn't keep the coffee warm:
- Unplug and replug the coffee maker back after 3 minutes
- Clean the coffee maker with a vinegar
If this won't fix your issue, please call our Consumer Care Department at 1-800-334-0759 or email us at osterconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
- Unplug and replug the coffee maker back after 3 minutes
- Clean the coffee maker with a vinegar
If this won't fix your issue, please call our Consumer Care Department at 1-800-334-0759 or email us at osterconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
TERRIBLE PRODUCT
on April 13, 2021
Posted by: seleyrn
from Lima, OH
Gender:Female
Cofee does not stay hot. Sometimes it leaks all over the counter from the water reservoir.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, April 20, 2021
Thanks for reaching out to Mr. Coffee! This is certainly not the experience we want you to have. Kindly follow the steps below to resolve the issue:
- Check if you can see the hose in the reservoir, make sure it is snug on connection. Please also check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
We hope this helps. Have a good day!
- Check if you can see the hose in the reservoir, make sure it is snug on connection. Please also check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com