Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
Makes good coffee but overall unimpressed
on April 21, 2015
Posted by: Aaron
from Detroit, MI, United States
Gender:Male
The clean light comes on all the time, it usually doesn't make it thru a clean cycle, if it does, it comes back on in a day or two. When the clean light is on it takes a half an hour to brew.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 21, 2015
We appreciate you taking the time to bring this to our attention. We have high standards and expectations of our brewers, and it sounds as though your brewer is not currently meeting those. Please call us for assistance at 1-800-672-6333. We are available Monday-Saturday 9am-6pm Eastern, and look forward to helping you brew a delicious pot of coffee again soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaks
on July 12, 2015
Posted by: WHOCARES
Gender:Male
The coffee maker leaks. It worked okay for the first couple days and the it began leaking - a lot of money for a product that is so cheap to ail so quickly. Poor quality...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, July 14, 2015
We can certainly understand your frustration with your leaky brewer, and we would like to help get you back to brewing without the mess. We encourage you to contact our customer care team at 1-800-672-6333 for assistance with your brewer. We are available Monday-Saturday 9am-6pm Eastern, and look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Bad Product!!!
on August 1, 2015
Posted by: Billy01
from Greenwood, LA, United States
Gender:Male
I had this coffee maker for 1 year and it started leaking and clock display went out
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, August 3, 2015
A leaking coffee maker is an absolute pain! I understand your frustrations, and I want to see what I can do for you here today. Please contact Mr. Coffee direct at (800) 672-6333, and our Mr. Coffee specialists will do what we can to get you back up and brewing again. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor Brewing
on March 30, 2016
Posted by: CoffeeNR
from NH
Gender:Male
Bought this at my local Target store about 5 mo ago. Been using it occasionally since. Sadly, I only use it occasionally because it does a poor job of brewing. Major complaints with brewing are a (too) short contact time with the coffee and the drip system doesn't distribute water evenly so the center of the coffee grounds remains dry/unused. Perhaps I should have expected the too short contact time as Mr. Coffee specifically lists this as brewing quickly, but the uneven water distribution is entirely unacceptable. As the water is coming through a filter, I have both used it and not used it; I've also (futilely) tried to shake the filter to change it a bit. None of this improves water distribution. This coffee maker does a worse job than any basic $12 drip machine I've ever used. Definitely go looking elsewhere for you next coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, April 13, 2016
We have high expectations for our products here at Mr. Coffee, and I'm sorry to hear that your brewer PSTX has not lived up to them. I would like for you to speak with one of our Mr. Coffee specialist at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Good Coffee Maker, BUT LET IT BE KNOWN...
on July 26, 2016
Posted by: LakeTexan
from Austin, Tx
Gender:Male
...that you have to change the filter every month (or not use it). Once the filter gets old, it will make weak coffee. We use good water, so we are not using the filter at all and it makes strong coffee.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Missing 1 important feature
on November 26, 2016
Posted by: Adrienne
from Fort Wayne, IN, United States
Gender:Female
We bought this coffee pot only because it was the only one I could find with a removable Water Resivor. I really wanted a 12 cup but had to settle. The only major problem with this coffee pot is that you can not turn it back on after the 2 hour brew time. We like to have coffee all day and we're use to just turning it back on to keep it nice and hot. Other than it missing this 1 key function, in my opinion, it is a good coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 1, 2016
We are so grateful for your feedback and we will document your concerns for our product team. Be sure to sign up for our email list so that you will be notified when promotions are available. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor way to start morning
on December 10, 2016
Posted by: earlyriser
from Union City, CA, United States
Gender:Female
I had to replace my thermal coffee pot so decided to try Mr Coffee. What a let down. Filter basket takes two hands to empty (lid falls down). The "Fresh Brew" light is waste of energy (seriously). Turn off machine, but still beeps 2 hrs later(?). Push button on carafe is hard for people with weak wrist. Coffee comes out of hole on top of carafe, and spills down on counter. Worst of all is time line of HOT COFFEE. Maybe 30 mins!!! and no way it's 205 degrees!! (more like 170)The whole purpose of thermos is to take up to bedroom. My old coffee pot kept it hot for 4-5 hours. Like I said what a let down.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 12, 2016
Oh no! We will be happy to help you with your coffeemaker, and get you back to brewing fresh coffee. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
PSTX Series
on May 15, 2017
Posted by: Brian 617
from Freeport, Illinois
Gender:Male
This is my second one in a year and now it's going bad.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 16, 2017
So that we can resolve this issue for you the best way we can, feel free to chat us in through our live chat here on our website. Our customer support team is available Mon-Sat 9am-6pm, EST and we hope to hear from you soon!
Written by a customer while visiting mrcoffee.com