Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
Nice Featues, WEAK Coffee
on March 15, 2015
Posted by: CollegeTry
from California, United States
Gender:Male
Our decade-old Basic Mr. Coffee died so picked this up at the local red bulls-eye store.
I like:
Vacuum Pot -- No burner to burn the coffee. Delivers 180 degree coffee as measured.
Vacuum Pot -- No burner to burn the coffee. Delivers 180 degree coffee as measured.
Delay timer. -- (I'm coming from an old manual start brewer)
Removable water tank -- Handy for filling
I don't like:
Filter canister -- The integrated charcoal water filter is a nice touch, but it must be tipped up and held to dump the grinds. (I use paper filters). A better design would be to have it in a separate slot.
Filter canister -- The integrated charcoal water filter is a nice touch, but it must be tipped up and held to dump the grinds. (I use paper filters). A better design would be to have it in a separate slot.
HORRIBLE COFFEE -- Mr Coffee advertises a "Fast Brew." In short, good coffee is not fast brewed unless you're making Espresso. I tried my normal grind from the old unit, more coffee than was recommended by Mr. Coffee, and a finer grind. Three pots. Both the wife and I in independent observations had the same opinion. Horrible, weak, coffee that is nowhere near what our old $12 Mr. Coffee delivered. A fast brew just doesn't have enough water residence time on the grind to get the richness out of the coffee.
This unit is headed back to the red bulls-eye in the morning. I'll use the french press again tomorrow that I'd gotten out of the cupboard when faithful old Mr. Coffee died. I won't use this thing..
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 17, 2015
We do regret to hear of your bad experience with your coffee maker. We understand that some of the features did not work out for you. If you could give us a call at (888) 672- 6333, perhaps we could see about finding something different to your liking. We look forward to speaking with you. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Doesn't Live Up
on March 24, 2015
Posted by: Grumpy because no coffe
from Charleston, SC, United States
Gender:Female
The coffee is not hot, very disappointed, but will try what one review said about pouring hot water into the carafe to warm it up. It does make sense that you pour hot liquid into a metal container, it will cool down.
However, I've had 3 problems:
1.Tthe filter I tried to use and almost broke it when installing it
2. Secondly, even though I wet the filter, it didn't allow for the water to come through the filter and no coffee came out and I had water all over my counter
3. Thirdly you have to make sure you push the "basket" on the side, ALL the way in! For some reason it doesn't stay on mine an pops out AFTER I start to brew and have to hold it in place. Defective I think.
Oh, and then today, I picked up the pot and it seemed light....the coffee never came through but as soon as I removed the carafe, coffee started pouring out of the machine! Ugh. I don't have my receipt anymore and not sure if I can return it for a replacement.
However, I've had 3 problems:
1.Tthe filter I tried to use and almost broke it when installing it
2. Secondly, even though I wet the filter, it didn't allow for the water to come through the filter and no coffee came out and I had water all over my counter
3. Thirdly you have to make sure you push the "basket" on the side, ALL the way in! For some reason it doesn't stay on mine an pops out AFTER I start to brew and have to hold it in place. Defective I think.
Oh, and then today, I picked up the pot and it seemed light....the coffee never came through but as soon as I removed the carafe, coffee started pouring out of the machine! Ugh. I don't have my receipt anymore and not sure if I can return it for a replacement.
I'm only giving it kindly 3 stars, because I do like the look of the machine and despite all the issues, the buttons are really easy to use.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 24, 2015
Thank you for your comments. We appreciate your feedback and would like to help you with you brewer. Please contact our customer care team for troubleshooting and other possible options that may be available to you. We can be reached at 1-800-672-6333 and are here for you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
we bought one that was just like it WE THOUGHT ...
on March 27, 2015
Posted by: deana
from lafayette Indiana
Gender:Female
We just bought a new one just like the one we had for years But this same model they changed the length of the cord and now we can not plug it in Just what were they thinking ?????? also the water well has a new style lid that just falls right off.. This is so sad as we loved the one we had just like this so much we bought one that was just like it WE THOUGHT ...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 30, 2015
Thank you for bringing this to our attention. We hear you and we would like to know more. We encourage you to contact our customer care team for assistance with your brewer. We can be reached at 1-800-672-6333, and are available Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Love at first sight, hate at second month.
on March 28, 2015
Posted by: s0922
from Washington, United States
Gender:Male
Loved the look and design of this product. Took it home, cleaned it, used it for about 2 months and then the "fun" began. One morning, the pot decided to overflow onto the counter, cabinets, floor, etc. Lovely event to encounter at 5am. Possibly, this was user error... however, it happened FOUR MORE TIMES!!!! We started being extremely cautious, cleaning the carafe after every use, SCOOPING loose grounds out of the base of the filter unit, etc. In addition to that, the one time I attempted to use the auto-brew feature, the maker showed the "fresh coffee" timer on the screen, yet no water had been brewed, the grounds were untouched, and the carafe was empty. The product clearly has MULTIPLE flaws and needs to be removed from store shelves until it functions.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 30, 2015
Thank you for taking the time to reach out to us, and for bringing this to our attention. We are constantly working to improve upon and upgrade the quality of our products, and our consumer's input is invaluable to us. Your experience is important to us, and we encourage you to contact our customer care team for assistance with your brewer. We are available Monday-Saturday 9am-6pm Eastern, and can be reached at 1-800-672-6333.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not as Good as it Looks
on April 8, 2015
Posted by: Giant
from LA, CA, United States
Gender:Male
I had an older version of Mr. Coffee with Thermal and love it. After several faithful years, it broke. This new one is a disappointment. It looks great. Love the detached water compartment which is really flexible. The fancy side slot coffee container only works with a big kitchen with lots of room on the side. With narrow room, I'm struggling everyday to insert this part in. But come to the bottom line, "the coffee", it taste terrible, very watery. The water runs through way too fast and there's nothing you can do about it, no adjustment can be made. I tried the water filter disc twice in hope of slowing down the water, but it only make it worse, the middle portion of coffee grind is dry, which means water only went through the side, make it even weaker. With all these years of producing coffee maker, Mr. Coffee should know better.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 9, 2015
Thank you for taking the time to reach out to us. We are always looking for ways to improve our products and your feedback is appreciated. No one likes a watery cup of coffee! Our Mr. Coffee specialists will be happy to help you get back to brewing a delicious pot! Give us a call at 1-800-672-6333. We are available Monday-Saturday, 9am-6pm Eastern. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Average
on April 8, 2015
Posted by: LaRod55
from Sullivan, MO, United States
Gender:Male
I always buy Mr. Coffee. But recently I have been disappointed with the quality and durability of their higher priced units. I don't mind paying more for quality, but my last two units haven't been "Quality" units.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 10, 2015
Thank you for taking the time to reach out to us. If you're having a problem with your coffee maker, we encourage you to contact our customer care team. We will be able to help you with any troubleshooting or warranty issues. Give us a call at 1-800-672-6333. We are open Monday-Saturday, 9am-6pm Eastern. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Used Once, Leaked ALL Over Counter
on April 16, 2015
Posted by: Kojak
from Indiana
Gender:Male
Just bought this 2 days ago, used it once and it worked fine. However I filled it up last night and set delay timer and noticed a half hour later my counter was covered in water. Cleaned it all up and looked at how reservoir attached and thought may I had lifted it up after first installing and that was why it leaked. Filled it back up again and went to bed, woke up to wet counter again this morning and only 3 cups of coffee made it from the 8 cups I filled it with last night.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 16, 2015
Thank you for bringing this to our attention. We can definitely understand your frustration and would like to look into this further with you. In general, our products are very well made and problems are few and far between. We encourage you to contact our customer care team for help with your brewer. We can be reached at 1-800-672-6333, and are here for you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Can't review because it won't work
on April 19, 2015
Posted by: Irish and Thirsty
from New Jersey, United States
Gender:Female
I purchased this coffee maker today. I unpacked the machine and read the directions for how to get started. I rinsed the pot, lid, reservoir, filter compartment. I plugged the unit in, set the clock, filled the reservoir, replaced all parts and hit Brew Now button. The light is 'pulsing' as the manual states that is should. NOTHING! It has been 20 minutes and there is nothing happening. The parts are all securely in place. I read the troubleshooting section in my manual and checked all of the reasons stated. Any suggestions will be appreciated...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 20, 2015
Thanks for taking the time to bring this to our attention. We would like to help you with your brewer, and encourage you to contact our customer care team for troubleshooting assistance. We can be reached at 1-800-672-6333, and are here for you Monday-Saturday 9am-6pm Eastern. We look forward to getting you brewing.
Written by a customer while visiting mrcoffee.com