Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
3
some problems but still good
on January 7, 2015
Posted by: Misty57
from Palmer, TN, United States
Gender:Female
I have had this coffee maker for 2 years. The screen has always been dim, very hard to see and the clock loses time BUT I really don't use the clock feature, so this isn't a big deal to me. It brews just fine keeps coffee hot for about 1.5 hrs and even after 4 hours the coffee is slightly warm. I'm happy with it but if you really big on programming a brew time and being able to see the clock I'd pass.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Support, February 4, 2015
We sincerely apologize that your coffee maker light is not working for you and we would like to help you get a maker with a better light. If you would please call us at our toll free number 1-800-MrCoffee (1-800-672-6333). For your convenience we are available 9:00 am to 6:00 pm Monday - Friday, EST. Thank you for your feedback.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not a good value
on January 14, 2015
Posted by: Matzi
from Chicago, IL, United States
Gender:Male
The "Delay Brew" function seems to be inoperative. The taste of the coffee varies by type of coffee. The product quality is not very good for the price. I wish I had kept shopping rather than buying this maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Support, February 3, 2015
Sorry to hear that your coffee maker is not performing at a high quality for you. Please contact us direct at 1800-672-6333 for any trouble shooting questions. We would love to hear from you. thank you for you feedback.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not hot enough.
on January 21, 2015
Posted by: Cold coffee
We have had this coffeemaker for several months. The coffee has been getting steadily cooler as time progresses. This morning I had to warm my cup in the microwave after it had just brewed. It's too bad there isn't a temperature control.
Response from mrcoffee.comBy Mr. Coffee, Customer Support, January 29, 2015
We are sorry to hear that your BVMC-PSTX91 is not producing hot coffee for you. Be sure that the unit is plugged into a working outlet. When initially setting up the coffeemaker, it is necessary to wait at least 20 minutes to allow the water in the internal tank to reach the ideal brewing temperature. When brewing consecutive pots of coffee, it is necessary to wait 10 minutes in between to allow the water in the internal tank to reach the ideal brewing temperature. Be sure that the Warmer Plate Switch has been switched to "ON" (SB11 ONLY ). Be sure that the Reservoir Power Switch has been switched to "ON". IF the above suggestions do NOT resolve your problem, please contact us at 1800-672-6333. Thank you for your feedback.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Doesn't make hot coffee and doesn't keep it warm
on January 24, 2015
Posted by: Beck55
from Alabama
Gender:Female
I am very dissatisfied with this coffee pot it does not make the coffee hot enough and it does not stay warm
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Support, January 29, 2015
Sorry to hear that your bvmc-pstx91 did not work out for you. Coffee temperature is generally between 177-185 degrees F. We do apologize if that is not warm enough for you. If you ever have any more problems, please contact Mr. Coffee direct at 1800-672-6333 for more assistance. Thank you for your feedback!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
good for a while
on February 2, 2015
Posted by: Timw
from Texas, United States
Gender:Male
I liked this coffee pot at first but it only took a few months before the lining started to come off of the inside of the thermal pot. Keep an eye on the inside of yours.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Support, February 3, 2015
We do apologize about your carafe peeling. Please contact Mr. Coffee direct 1800-672-6333, and one of our Specialist will be more than happy to assist you. Thank you for your feedback.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Does not work right
on February 10, 2015
Posted by: Maggie LL
from Conroe, TX, United States
Gender:Female
This is my Second pot in the last two weeks the delayed brew setting does not work !
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, February 11, 2015
Thanks for sharing your review! I'm very sorry to hear that you've had problems with the delay brew setting on two of your coffee makers. We appreciate your feedback, and we certainly want to help get this resolved for you. Please call us at 1-800-672-6333; we are open Monday-Saturday, 9am-6pm Eastern. Thanks, and we look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Brew not "Optimal"
on February 25, 2015
Posted by: Cammy
from Portland, ME, United States
Gender:Female
I love the look, style and ease of this coffee maker. I just am so disappointed in the flavor of my coffee. I was surprised not to see more about this in the reviews, so maybe I 'm alone on this. Our last coffee maker was a Mr. Coffee and I loved it. I like a strong, bold flavor to my coffee and because this one brews so quickly, it does not pick up the flavor from the grounds. My coffee tastes like water. I always us exactly the same coffee and I have it ground on the same setting. We will be looking into a return for this one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Dru F, Mr. Coffee Customer Care, February 26, 2015
I am sorry to hear that you do not like the taste of your coffee Cammy. I would like to thank you for writing in this review. Your feedback helps us improve on our products in the future. I would like for us to be able to better assist you. Please call us at 1-800-672-6333, we are open Monday-Saturday from 9am-6pm, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaker!!!!
on February 27, 2015
Posted by: Creole Bean
from Louisiana, United States
Gender:Male
After caring for this overrated coffee maker using vinegar and the cleaning cycles. The Optimal Brew leaves behind unwanted water pools on my granite counter top. Ive had cheaper makers that do a better job without the mess!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, February 28, 2015
We are sorry to hear that your Optimal Brew coffee maker is leaking onto your counter. We definitely want you to enjoy a fresh cup of coffee without the mess. Please contact our customer service department at 1-800-672-6333. We are open Monday-Saturday, 9am-6pm Eastern. Thanks, and we look forward to assisting you.
Written by a customer while visiting mrcoffee.com