Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Nice concept
on September 7, 2015
Posted by: dana h
from Austin, TX, United States
Gender:Female
OMG for 2 weeks it was fine love it and the coffee tastes great. GRRRRRR but today 3 times i tries to find out why i had to mop my floor, clean my silverware, and do laundry since the coffee maker decided it wanted to purge all over my kitchen instead of in the pot so unhappy what a pain to return things even if thy give money back they don't pay you back for your time and inconvienence.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, September 8, 2015
It certainly sounds as though your brewer is not working as it should, and we would like the opportunity to restore your faith in Mr. Coffee. Please contact our customer care team at 1-800-672-6333 for assistance with your brewer. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to helping you get back to brewing delicious coffee without the mess!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Nice looking
on December 2, 2015
Posted by: mad 11111
Gender:Female
Well , in the past , say , 4 to 5 years , we bought 4 of these coffee makers , some for gifts , but all leaked , that's $ 400.00 to $ 500.00 spent ! " NOT AGAIN "
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 15, 2020
Thank you for bringing this to our attention. We're sorry to hear about this. If our coffee maker is leaking, please check the following:
- Check the hose in the reservoir. Make sure it is snug on connection.
- Check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
- Check the hose in the reservoir. Make sure it is snug on connection.
- Check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Who designed this?
on May 3, 2017
Posted by: coffeeneeded
Gender:Female
Why for the love of God would someone put the CLEAN button so close to the BREW button. And Why, WHY does it take HOURS to clean. Once the CLEAN button is press there is no way to cancel the clean cycle even when you unplug it. Do You Understand how upsetting it is when you just want a cup of coffee and you are tired AND you just happen to hit the wrong button because you have NOT had your morning coffee, AND now you have to WAIT hours to get it? It make a person want to find the maker of the coffee machine and write a bad review much like this one. I'll still give it two stars because when I don't hit the clean button in error, it does make coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 12, 2017
Thank you for your feedback and would like you to know that your opinions do not go unnoticed. We want to make the perfect product for our consumers and this helps us go in the right direction. Thank you again.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Won't brew, just beeps
on March 29, 2021
Posted by: Jaynn
from Phoenix, AZ
Gender:Female
Bought this in the fall for the office - just for clients, so rarely used. I got it to work twice, now it won't do anything except beep - one long continuous beep. I made sure the water was full and everything is seated properly. I turned the machine off for 2 minutes and turned it back on. I moved the little red reminder thing to every month, to no avail. When I hit the brew button, it just beeps.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 29, 2021
We apologize if you are having difficulties with your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. We look forward assisting you.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. We look forward assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Used to be Great But The Great Have Fallen
on April 10, 2021
Posted by: OmahaMike
from Omaha, NE
Gender:Male
A little history: I purchased one of these many years ago and it was great. The display finally failed but the rest of the unit still works great after almost 10 years. However, when the display died we needed a new one so we could program it. The reviews we read really made us think twice but we thought we would give it a try. The first one we ordered that came had carafe lid that would not open properly and so it would not pour coffee faster than a dribble. I compared my old lid with the née one and knew it was not just defective, it was just more cheaply made. Always willing to give things another try I arranged for a replacement to be sent.
The replacement came and the carafe itself leaked coffee from the seams. I was bummed to say the least. Since the replacement came quickly, I was able to return both coffee makers at the same time. That was the only positive side of the whole set of transactions.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, April 21, 2021
Thanks for reaching out to Mr. Coffee! This is certainly not the experience we want you to have. Kindly follow the steps below to resolve the issue:
- Check if you can see the hose in the reservoir, make sure it is snug on connection. Please also check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
We hope this helps. Have a good day!
- Check if you can see the hose in the reservoir, make sure it is snug on connection. Please also check the filter basket for any drips down the back of the basket onto the trip arm and warming plate.
We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Easy to use, terrible coffee
on June 29, 2014
Posted by: Smith83
from Sutter, CA, United States
Gender:Female
Got for our wedding, replaced a vintage percolator for this one. The coffee tastes horrible, has a very chlorinated aftertaste or something. Very easy to use, makes hot coffee. Disappointed with the taste. Have tried several different coffees,both expensive and average. Did not help :( stuck with it now because I threw away box, thought for sure the taste would go away once we "broke" it in.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great Coffee
on July 8, 2014
Posted by: jennbugg
from Iowa, United States
Gender:Female
This unit brews the coffee hot enough that I have to let it sit before I can drink it. It stays hot for hours and we have been very pleased with it. Until after about a year it started leaking the water out of the reservoir overnight. We like to set the timer and wake up to our coffee, but lately we are waking up to 8 cups of water all over the countertop.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
just OK
on July 10, 2014
Posted by: SR24
We use this coffee maker at the office and the coffee gets burned really easily.
Written by a customer while visiting mrcoffee.com