Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
"Cleaning" light came on all by itself
on April 10, 2016
Posted by: Oldvet72
from Plano, TX, United States
Gender:Male
Up till now, things were fine. The "Cleaning" light came on all by itself. According to the manual, there is no automatic warning light that pops on when it's time to clean. Manual says that as long as the light is on, the cleaning cycle is in progress. It won't reset when power is removed. I paid good money for this coffeemaker just 5 months ago and I would expect it to perform "glitch-free" for at least a year. Is there anyone who makes a coffemaker with a thermal carafe the is happy just being a coffeemaker? Not all of us need all the bells and whistles that keep being added to the makers. Even seen coffee pot that connects to WiFi.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 28, 2016
I'm sorry for any trouble you've had and I'd like to offer some troubleshooting which may help you.The cleaning light will not turn off unless you run the cleaning function in its entirety (this will take 45 minutes). Also, be sure to make sure that you at least unplugged your PSTX for at least 2-3 minutes. This allow your brewer to do a soft reset. If this continues, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
this cofee maker the best
on November 5, 2020
Posted by: Anonymous
from houston texas
Gender:Female
I have this for years i love this i want to buy accessories of this
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care, November 13, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Overflows
on November 23, 2020
Posted by: Vic88
from New Jersey
Gender:Female
I’ve had it less than a month it over flows all over a lot. I threw box out so can’t return disappointed!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care, November 23, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Odor
on April 12, 2014
Posted by: John
You must empty the reservoir and drain the coffee maker daily, or else a mildewy odor will build-up.
Other than that, no problems. It is a fast brewer.
Other than that, no problems. It is a fast brewer.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
DO NOT BUY! Defective design!
on March 26, 2015
Posted by: Big Creek
from Missouri
Gender:Female
This has a very poorly designed lever system that falls apart and overflows making a huge mess! The lever is behind the pot and when pressed, opens a hole for the coffee to flow into the carafe. When the lever falls out (which you don't know because you can't see it behind the pot) the hole isn't open and the brewed coffee comes out the top of the maker going everywhere! Ruining things on the countertop, running down into drawers and onto the floor. Hot coffee is not good for the finish on cabinets. This whole mess is especially enjoyable at 5 a.m. when the auto brew feature kicks on!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 30, 2015
Thank you for sharing your comments. We certainly understand where you’re coming from, and appreciate you taking the time to give us your feedback. We are constantly working to improve upon and upgrade the quality of our products, and our consumer's input is invaluable to us. We encourage you to contact our customer care team for assistance. Please call us at 1-800-672-6333. We are here to help Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
No coffee filter?!
on May 21, 2015
Posted by: dueller
from Ithaca, NY, United States
Gender:Male
I just purchased this coffee maker this evening. As I open the box to get the machine ready for brewing coffee for the morning I find a water filter but no coffee filter(s)? Why would you sell a coffee maker with no coffee filters? And why would you sell a maker with a water filter that recommends using a permanent coffee filter but you don't include that permanent filter in the box?? This thing better end up making great coffee whenever I can get it going because we're off to a bad start with no coffee filter....
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 22, 2015
I understand where you're coming from. The water filtration system comes as an added bonus, so that you can make the best tasting coffee with your Mr. Coffee coffee maker. Unfortunately, paper filters are not included, but they can be purchased at most major retailers or grocery stores. If you're interested in using a permanent filter, one can be purchased separately on our website or at select retailers. If you have any questions, please give us a call at (800) 672-6333 and we will assist you in any way we can. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
worst coffee maker ever
on April 12, 2017
Posted by: mrcoffee destroyer
from Philadelphia, PA, United States
Gender:Male
why do companies have to add all these stupid bells and whistles to a typically simple product. this is the coffee maker for someone with nothing better to do but among all the breakfasts,getting kids dressed get the dogs out, i now have to unscrew a bunch of lids while not actually knowing how much coffee is in the stainless pot. i HATE this coffee pot. the only thing good about it is that it was a gift so i didn't have to buy it. unfortunately my wife threw the old one out so we could have this waste of space on the counter. i'm taking this piece of trash outside right now to destroy it with a sledge hammer out of sheer frustration as enjoyment
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 14, 2017
We strive to develop product for your needs and we want to be able to help find the best possible solution for you. Please chat us through our live chat option here on our website. Our customer support team is available Mon-Sat 9am-6pm, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Worst Coffeemaker Ever!
on June 19, 2014
Posted by: MagaliaMan
from Ridge in Northern Ca.
Gender:Male
There is no warming plate! States makes better, hotter, faster coffee? within 15 min. of brewing a pot its cool not warm. States it is a 10 cup? More like barely 4 cups. Coffee Basket loads from the side so you have to allow for double the space of the coffeemaker itself to allow removal and replace. Water fills from top. Why not both? Thermal Carafe? It does not work or keep coffee hot! You get warmer coffee from cheap plastic carafe iHop leaves on your table when your order coffee. Bad design Mr. Coffee! Had the coffeemaker 2 weeks and am returning it today to the place of purchase for a FULL & COMPLETE REFUND!
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com