Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
1
Love the concept but execution is suspect
on May 26, 2014
Posted by: MJG1
from Vail, CO
Gender:Female
I bought this yesterday. The steam from the machine is over the top, way too much plus when I put in 6 cups of water, I get one cup of coffee - the water is so hot it seems to be turning to steam. The clean button light is on all the time and there were two pots made in total. Something is seriously wrong with this machine
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Product Optimal Brew Thermal Coffeemaker, 10-Cup
on April 14, 2014
Posted by: Tammy1962
from Hazard, KY, United States
Gender:Female
I bought this coffee maker and I love every feature about it except the thermal carafe. mr. coffee needs to team up with the genuine thermos company and have them to make the thermal carafe for this coffee pot and this would then be the perfect coffee pot. the
current carafe only keeps coffee hot for about an hour and if this were a genuine thermos carafe the coffee would probably stay hot all day.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Looks great, flavor is lacking
on August 13, 2015
Posted by: kimb
from NC, United States
Gender:Female
After buying Mr. Coffee products for years, I was excited to try this coffee maker when my previous Mr. Coffee of 7 years stopped working. This newer model looks great on the countertop and I like the new features. However, I was very disappointed with the flavor of the coffee. While nice and hot, it was very diluted and had little taste. I used the same amount of coffee that produced a nice, full-bodied brew in my former maker. What happened to the "bold" option? I guess faster coffee does not equal better coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care , August 19, 2015
Weak coffee just won't do! The Mr. Coffee Optimal Brew should brew a delicious, full flavored cup of coffee. Since you're experiencing a problem with the taste of the coffee, I'd like to have one of our specialists assist you. Please give us a call at 1-800-672-6333. We're here to help Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
weak coffee
on September 9, 2015
Posted by: jvnyc
from New York, NY, United States
Gender:Male
had to replace my old Mr. Coffee machine. ended up purchasing this one. doesnt matter how much coffee I add coffee is always weak.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, September 10, 2015
Coffee strength depends on the type of coffee you use as well as how much coffee is used. We recommend using a different brand of coffee if the increased amounts of coffee are not providing sufficient results. If that does not rectify the situation, please call Mr. Coffee Customer Service at (800) 672-6333 and our Mr. Coffee specialists will be more than happy to assist you further. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Coffee not hot enough after brewing
on April 17, 2014
Posted by: Nancymom
from Sherwood, OR
Gender:Female
Mr. Coffee came out with a great design on this brewing system. Easy to use buttons, stylish, looks great in my kitchen. Easy to fill with water. The main problem is that the coffee isn't very hot right after brewing. In other words, you don't really see "steaming" coffee while pouring into your cup. It's average temperature, not bad, I can still drink it but PREFER it to be much hotter. Also, the round filter part that is suppose to snap close after turning it doesn't stay sometimes. I open the filter part to toss used grounds and sometimes see the filter laying in it. Otherwise, it's a great coffeemaker. I still love it.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Coffee doesn't stay hot and other issues
on June 11, 2015
Posted by: Disappointed62015
from Salt Lake City, UT, United States
Gender:Female
I bought this coffee maker about 6 months ago and I'm really starting to dislike it more and more. Not only does the thermal carafe not stay warm, when it needs to be cleaned it runs a high pitched sound, but wont let you brew coffee unless the clean cycle is finished. I'm very disappointed in this coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 11, 2015
Sounds like you've had quite the experience with your coffee maker. Yes, the cleaning cycle is a process and you will not be able to brew until it is finished. I totally understand you wanting your coffee as soon as possible, so lets see what I can do for you today. Please contact Mr. Coffee direct at (800) 672-6333 so we can look at other options for models that may suit you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Unfulfilled Promises
on October 28, 2014
Posted by: shelley_2001
from Morrice, MI, United States
Gender:Female
This is a very nice looking product which boasts a bevy of features, unfortunately it fails to deliver on many of these. This product makes a nice cup of coffee and does so in a timely manner. It is very well designed and is pleasing to the eye. The issue with this coffee maker is when it comes to the app and its functionality. It is very flaky, often failing to recognize the device. I would only recommend this product if planning to use it manually.
Disclaimer: I was given this product as a sample to review.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Clean this every 5 brews
on January 21, 2015
Posted by: Vicki
from New Ulm, MN, United States
Gender:Female
I have had this coffee maker for a while, but rarely used it until my husband retired. I had used a 5-cup maker, and now needed a 10-cup maker. I thought this would be a solution. However, using regular tap water caused the maker to need cleaning every 5 brews instead of the 90 brews indicated in the user manual. That is 6 cups of vinegar every 5 days. And the coffee maker won't work until it is cleaned. I bought a filtered water pitcher for the water used in this coffee maker thinking this would help. Now I only have to clean it every 9 brews. I will be shopping for a new coffee maker when the current gallon jug of vinegar is gone.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Support, January 29, 2015
We are sorry to hear that you have been having issues with your coffee maker. For trouble shooting and support, please contact Mr. coffee direct for more assistance. Thank you for your feedback.
Written by a customer while visiting mrcoffee.com