Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
disappointed
on April 30, 2014
Posted by: jeff42
from Iowa
Gender:Male
I am disappointed with this maker. The clock runs slow, about an hour a day. I have had it about six months, the coffee tastes great but too many problems. The clean light keeps coming on. I clean it per instructions, then the next time I use it, the light comes back on. When this happens it takes about 20 minutes to brew a pot. I have run the clean cycle about 5 times but still problems.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Biggest piece of garbage I ever owned.
on November 1, 2015
Posted by: Frustrated2
Gender:Male
I've spent the last 3 days trying to clean this coffee pot with no success. I've cleaned it with the 6 cups of vinegar AND with the Brew Rite product and the "Clean" clean light still comes on. I bought it 6 months ago to replace a Bunn the died after 6 years of use. I'LL NEVER OWN ANOTHER MR COFFEE AGAIN!!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, November 3, 2015
I see where you're coming from, and I'd like to do what I can to help. Please contact our Customer Care Team at (800) 672-6333. We are here Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Seam leakage
on July 2, 2022
Posted by: Shacap
Gender:Female
This is my second coffee maker that leaks. I do love the coffee temp and the thermal carafe that keeps it hot. However, during each brew, the carafe leaks black liquid from the seam. It's doesn't look like coffee, but like a 'rusted' liquid.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 6, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your coffee maker's carafe leaks black liquid. That is certainly not the experience we want you to have. No worries, we are here to help. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
Your Mr. Coffee® Optimal Brew™ Thermal Coffeemaker has a 1-year limited warranty, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below to help you get to the best resolution. We hope to hear from you soon. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Your Mr. Coffee® Optimal Brew™ Thermal Coffeemaker has a 1-year limited warranty, we'd like to kindly request that you contact us directly or fill out the "Contact Us" link below to help you get to the best resolution. We hope to hear from you soon. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
great design
on August 9, 2015
Posted by: Coffee all day
from Colorado, United States
Gender:Female
I bought this pot about a week ago, trying the thermal carafe. I really liked the removable reservoir and the slide out basket. Also love this version of the freshness timer. It has a very sleek design and it fit perfectly under my counter. After making my first pot of coffee; first cup came out piping hot and the aroma was to die for, but after only 1 hour the second cup was barely even hot. I drink a lot of coffee, usually about 2 - 3 cups a day sometimes more. So I would not recommend this to anyone who drinks a lot of coffee, because you would only get 1 cup of hot coffee. I'm going back to the traditional glass carafe.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, August 11, 2015
I know exactly what you mean, it's either hot coffee or no coffee! The carafe for the BVMC-PSTX91 coffee maker is designed to keep the coffee hot as long as the lid is closed. If the coffee is just not coming out hot anymore, then I would be glad to help you with that issue. Please contact Mr. Coffee direct at (800) 672-6333, our Mr. Coffee specialists will see to it that you are back up and brewing hot coffee in no time. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Weak coffee, doesn't brew more than 4 cups
on October 24, 2015
Posted by: Elnoka
Gender:Female
Originally I thought this coffee maker was great. I made myself a pot of coffee, filling the water reservoir up to the 4 cup line, and the coffee tasted great and the carafe kept it hot. The first problem I had with this coffee maker was in brewing more than 4 cups of water. If I fill it to the 10 cup line, and add the appropriate amount of grounds to the basket, the grounds overflow into the machine as soon as water is added, it creates a huge mess to clean up and rinse out. And the resulting coffee is trash, as it is weak and full of grounds. This morning I tried to fill the coffee maker up to the 6 cup line, and although the grounds did not overflow, the coffee was extremely weak, looking like tea. I checked the basket and noticed that half the grounds were still dry. I decided to try again, same thing happened. This coffee pot seems incapable of brewing more than 4 cups successfully. What a waste of money and great coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, October 27, 2015
Let's get you back to brewing delicious coffee grounds-free! It does sound as though your brewer isn't performing as it should, and we would really like to help. Please give our Customer Care Team a call at 1-800-672-6333 for assistance with your coffee maker. We are here to assist you Monday-Saturday 9am-6pm Eastern, and hope to hear from you soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Would Love this pot if didn't LEAK!
on August 24, 2014
Posted by: JodyAnn
from Kennesaw, GA, United States
Gender:Female
Just purchased! Have had less than a week. Love the concept, the side water receptacle, the basket and the way it goes in. People are weird saying their coffee isn't hot enough, nor stays hot. NOT TRUE, does NOT need a heating plate...the pot is the heating plate. My coffee stayed hot for 4 hours! NOT kidding! The flavor of ANY coffee used is amazing....but sooooooooooo very disappointed....because the darn thing leaks! I mean everywhere! The entire counter soaked! It is not the filter basket...the pot is on right. (even ran just water through did the same thing). It is faulty! A lemon! Something wrong with the mechanism that flows into the pot. Leaks from behind the machine. Until I get returned, I put towels down under the pot, and napkins on the plate where the pot sits...and they are soaked through when done...but not a mess all over my counter.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaks
on March 4, 2017
Posted by: katedunne
from Bellingham, WA, United States
Gender:Female
I would not recommend this product. It leaks everytime:( We have tried everything but I think it is just a product design flaw.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 27, 2017
We understand how upsetting this can be and we one of our customer service representatives will be more than happy to assist you. Please use our Live Chat option located on our website. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Very Easy to Use!
on April 6, 2014
Posted by: Nick
from Arizona, United States
Gender:Male
I have had the coffee maker for a little over a year and have been very satisfied with it. It is easy to set the brew timer and very easy to clean. If you drink a lot of coffee this is a great coffee maker
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com