Customer reviews from mrcoffee.com
Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Average customer rating
3.2
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
221
4 Stars
69
3 Stars
73
2 Stars
80
1 Star
159
51%of customers recommend this product.
(
282 out of
555)
Customer Reviews for Mr. Coffee - 10-Cup WeMo Enabled Smart Coffeemaker - Black/Stainless-Steel
Customer Rating
2
2nd Time purchase. May be the last...
on June 20, 2021
Posted by: Ryan87
from St. Cloud, MN
Gender:Male
I bought this coffee while in college more than 10 years ago. It was amazing! Never had a problem with it. So I had full confidence in buying a replacement when my last one finally died. It has not been over a year yet with the new one (not that I have a receipt of original purchase, I didn't think I'd have issues) and I tried to clean recently as you are supposed to do. Twice in a row it would get about a quarter of the way through the brew cycle and then just stop and beep incessantly until I hit the brew button or unplugged it. No idea why this would be happening.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, June 22, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention and we sincerely apologize that your Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe isn't completing a full brew cycle. We suggest you to clean your machine by mixing distilled white vinegar and water at a ratio of 2 tablespoons of vinegar for every 5 oz. cup that your coffee maker’s water reservoir holds. Run the mixture through the machine and do not put coffee in. Repeat the cycle if you prefer, but mix a fresh batch of vinegar/water. When you’re done, run clean water through the machine several times to get rid of the vinegar. We hope this helps!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Good machine
on June 26, 2021
Posted by: Jdante
from NY
Gender:Male
Good Coffeemaker, filter (paper or permanent must go underneath water filter) This is why some reviewers complained of leaks. Makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Heating Element Leaked
on July 19, 2021
Posted by: Nikg
from grand rapids, mi
Gender:Female
Ran three test runs of just water for a clean cycle before running it in the morning. Each test run I had water dripping from the heating element. About 2 oz of water each time on the counter, only used the basket (no filters!). How can a brand new coffee maker leak if it goes through rigorous QA? I took the bottom plate off and ran the 3rd run and got to witness water running down the element. Fun.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Customer Service, July 20, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffeemaker is leaking. No worries, we are here to help. Please check if there are any damage that can cause the issue. If there's none, please contact us directly in order to help you get to the best resolution. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Works well, but now has white material on filter
on August 27, 2021
Posted by: RichardMD
from MD
Gender:Male
This has been working well. We always use filtered water. I just noticed pieces of white material on the water filter. It is not in the source water. So what is it, where is it coming from, and how to i clean it out or fix it?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, August 30, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry if there are white materials on the water filter. That is definitely not the kind of experience that we want you to have. No worries, we are here to help. Please try to run a clean cycle with a white undiluted household vinegar until the white material has gone.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very disappointed
on December 3, 2021
Posted by: Benee
from Coos Bay, Or. 97420
Gender:Female
I bought this new coffee pot as a replacement for the prior Mr. Coffee pot that we dearly loved once that carafe began leaking (after years of use.)
Unfortunately, even though I was happy to find another Mr. Coffee with the stainless carafe, we were disappointed to the hilt when upon its very 1st use, it LEAKED :( It leaks upon pouring, but also has coffee under the pot BEFORE you even pick it up as well as coffee just sitting on the top of the carafe before its even poured for the 1st cup.
I bought it when I was at my daughters at a store that we don't have where I live.
My hope is that this company can send us a replacement carafe.
I am giving 1 star ratings, strictly because this product leaks, and who wants that.
Unfortunately, even though I was happy to find another Mr. Coffee with the stainless carafe, we were disappointed to the hilt when upon its very 1st use, it LEAKED :( It leaks upon pouring, but also has coffee under the pot BEFORE you even pick it up as well as coffee just sitting on the top of the carafe before its even poured for the 1st cup.
I bought it when I was at my daughters at a store that we don't have where I live.
My hope is that this company can send us a replacement carafe.
I am giving 1 star ratings, strictly because this product leaks, and who wants that.
Response from mrcoffee.comBy Mr. Coffee, December 6, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it started leaking.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
sadly disappointed
on December 9, 2021
Posted by: cheffie
from Memphis
Gender:Female
This is the updated version of my previous coffee maker that I had for over 5 years. I was so very sad to find that it leaks from the coffee carafe. When you pour a cup of coffee, small drips leak at the seam of the stainless steel and plastic.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 15, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it started leaking.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaky Mess
on December 10, 2021
Posted by: Mel221
from Tampa, FL
Gender:Female
I had the previous version of this coffee maker and loved it. Only issue was that the clock went out so we could set up delayed brew. This machine leaks from the carafe. I can’t figure out to get a replacement. I don’t see where to submit for support or where to just buy one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 16, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it started leaking.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Good coffee. That's it.
on December 20, 2021
Posted by: Unhappy In Indiana
from Indiana
Gender:Male
I've loved how this pot brewed coffee since the dsy i bought it.
It does occasionally leak, but not a deal-breaker.
The biggest problem I have is that since around the second week, we could no longer see the clock display.without being in complete darkness and right on top of the machine. Big problem because we could no longer program auto brew.
I bought it in July 2016 and finally contacted Mr. Coffee earlier this year when the auto brew button stopped working completely.
I had hoped that this machine would function better sonce it had the Mr. Coffee name, but I will probably replace with another brand, unfortunately.
This is a big problem because then you
It does occasionally leak, but not a deal-breaker.
The biggest problem I have is that since around the second week, we could no longer see the clock display.without being in complete darkness and right on top of the machine. Big problem because we could no longer program auto brew.
I bought it in July 2016 and finally contacted Mr. Coffee earlier this year when the auto brew button stopped working completely.
I had hoped that this machine would function better sonce it had the Mr. Coffee name, but I will probably replace with another brand, unfortunately.
This is a big problem because then you
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 22, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Optimal Brew™ 10-Cup Programmable Coffee Maker with Thermal Carafe. We're sorry to hear that it didn't live to your expectations
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, we recommend to please contact us directly.
Have a great day!
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, we recommend to please contact us directly.
Have a great day!
Written by a customer while visiting mrcoffee.com