Customer reviews from geappliances.com
GE - Profile 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
2.6
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
4
1 Star
9
39%of customers recommend this product.
(
7 out of
18)
Customer Reviews for GE - Profile 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
2
My Story is Sadly, the Same
on January 9, 2021
Posted by: angieangie
from Virginia
I came to this site to learn what has replaced this model and what I'm finding is sadly, stories that are exactly like mine. This fridge was one of many GE Profile products purchased at the urging of our contractor during a kitchen renovation. I have LOVED this refrigerator, but it has stopped working just as people described...first the ice-maker and right after that the freezer and now, days later, the fridge is starting to lose its cool. GE techs came today and said that we have a leak and would need a compressor, as well. the refrigerator is 9 years old and I'm heartbroken about this.
We were already disappointed in the GE Profile dishwashers we bought at the same time, but GE was terrific in giving us a break on the repair of an even older GE wall oven that I also love (going on 24 years now!). Because I have really loved this refrigerator, I will consider GE again, but I am truly amazed in a terrible way that we only got 9 years out of this appliance, which as many have said, was very expensive.
We were already disappointed in the GE Profile dishwashers we bought at the same time, but GE was terrific in giving us a break on the repair of an even older GE wall oven that I also love (going on 24 years now!). Because I have really loved this refrigerator, I will consider GE again, but I am truly amazed in a terrible way that we only got 9 years out of this appliance, which as many have said, was very expensive.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, January 18, 2021
Hi angieangie - We are deeply sorry to hear about the difficulty you are having with your refrigerator and can certainly understand your disappointment. We also see you have been working with our Consumer Relations Team and would encourage you to continue to do so. We do wish you all the best and hope we can restore your faith in the GE brand. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Seems to be a trend here
on April 5, 2021
Posted by: Joethenonrefridgetech
Had refrigerator for 12 years and now is leaking refrigerant from system. Other than compressor, this part of the system has no moving parts. Based on the number of same issues, this seems like a manufacturing or design issue. My grandmothers refridge lasted 50-60 years. If properly designed and manufactured, there is no reason that the sealed system should develop a leak. Hard to recommend product, but 12 years may be better than other manufacturers. Maybe I would have been better off buying a cheap one, be lucky to get 10 years, then just do it again. Better solution is to resolve the leaking issue!!!
Features
4
Performance
4
Quality
2
Value
2
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 6, 2021
Hello. We are sorry that the sealed system has a leak. It may be difficult to resolve a leaking sealed system as you must first find the leak and determine how to repair the leaking location. This is beyond our level of assistance and would require a service call to see if leak can be found and then determine what is needed to make the repair. It may not b cost effective to attempt a repair. Please be safe and cautious. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on April 20, 2021
Posted by: Disgusted product owner
from Alabama
weak interior components, plastic breaks, JUNK for a product made in the year 2021. Ice maker has never produced much ice, and has now stopped all together. A DO NOT BUY PRODUCT !!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 21, 2021
Hi, Thanks for the feedback. We're so sorry to hear your ice maker has stopped working and are happy to offer some guidance. To troubleshoot this issue, we suggest viewing our tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If service is needed, you can call GE Service at 1-800-432-2737 or schedule online: https://www.geappliances.com/ge/service-and-support/service.htm. We hope this is resolved for you soon and apologize deeply for any inconvenience you've experienced. - Sharon@GEA
If service is needed, you can call GE Service at 1-800-432-2737 or schedule online: https://www.geappliances.com/ge/service-and-support/service.htm. We hope this is resolved for you soon and apologize deeply for any inconvenience you've experienced. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Profile 28.5 Cu. Ft. French-Door is Problematic
on May 23, 2021
Posted by: gblewis425
from Alexandria, VA 22304
I wish to correct my previous review. I thought my product was delivered with the other appliances. Now I see that it was delivered June 6, 2008. It is 12 years old not 3 1/2 years old. I apologize for that misinformation. However, it is still too soon for this expensive refrigerator's compressor to fail. Please advise, will you at least provide the part needed to restore its functionality. The technician said I need a compressor. Thank you
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 2, 2021
Hi there,
Thanks for reaching out. We're sorry to hear that your refrigerator malfunctioned, we can understand how something like this would be frustrating.
A link for the compressor for your unit can be found here: https://www.geapplianceparts.com/store/parts/spec/WR87X10208 - However, this is a part that is only able to be ordered and installed via service. We'd recommend reaching out to our service team at the following link for help with this repair: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that your unit is taken care of soon!
All the best.
-Michael@GEA
Thanks for reaching out. We're sorry to hear that your refrigerator malfunctioned, we can understand how something like this would be frustrating.
A link for the compressor for your unit can be found here: https://www.geapplianceparts.com/store/parts/spec/WR87X10208 - However, this is a part that is only able to be ordered and installed via service. We'd recommend reaching out to our service team at the following link for help with this repair: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that your unit is taken care of soon!
All the best.
-Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
EXCELLENT in every way!
on January 12, 2025
Posted by: commonsense woman
I've had this fridge since 2008 and I want another just like it! Spacious, well organized, sturdy.. LOVE everything about this fridge and keeps produce fresh longer!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com