Customer reviews from geappliances.com
GE - Profile 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
2.6
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
4
1 Star
9
39%of customers recommend this product.
(
7 out of
18)
Customer Reviews for GE - Profile 28.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Ice frosts over in ice maker
on May 30, 2013
Posted by: EvenMag
[This review was collected as part of a promotion.] Very disappointed in this refrigerator. The ice cubes develop a frost after several days which leaves a refrigerator taste in the water. Several techs have been out but unable to fix it. Food freezes on the shelves and ice develops on the contents of the freezer. Why would anyone want a refrigerator like that? It harkens back to the days of the ice box.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Features
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Last GE refrigerator
on November 7, 2012
Posted by: EvenM
from Omaha, NE, USA
After replacing this appliance 3 times because of various mechanical and cosmetic issues, it is still not acceptable. Items in the refrigerator pick up odors after the first day. Even food in the freezer unless it is shrunk wrapped will develop ice and odors. I believe it is the design of the ice maker because when I dump the ice bin once a week, it improves but does not eliminate the problem in the refrigerator. In addition, vegetables in the back of the bin freeze.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Features
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Another refrigerant leak!
on March 9, 2020
Posted by: Swalls21
from Louisiana
Bought this refrigerator in 2011. Less than 9 years later, it has a refrigerant leak that is not repairable. Will not be buying a GE product again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy SHARONatGEA, GE_Appliances , March 11, 2020
Hello Swalls21 - Thanks for taking time to write your review. We're truly sorry to hear of your refrigerator experience. We hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your trust in our products. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
More of the same piece of junk coolant system
on May 3, 2021
Posted by: aqp1
from ohio
Lucky for me I did not buy this it came with the house. Mine was made Jan 2011 I looked up. Ice maker did not work at year 5. At year 10 freezer quit freezing and refrigerator is still hanging on. After 4-5 hours of research online and tearing this thing apart, there evaporator coil is bairly forming any frost on it signifying either a coolant leak or compressor problem. components pretty decent, but coolant system is junk....suspect many are the same. No need to have a tech look at it. Confirmed junk by other reviews.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, May 11, 2021
Hello - Thanks for your review. We are truly sorry for your refrigerator experience. We appreciate your feedback and we will pass it along to our product team for future product improvement. We apologize for the inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Fridge only last less than 7 years
on July 24, 2018
Posted by: TTra
from San Jose, CA
Same experience as other reviewers: a leak in the cooling system. The fix would cost about the same as a new one and no warranty it will work/last for a long time. The refrigerator will be thrown away, sad that it still looks brand new.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Stop working after 7 years
on November 24, 2019
Posted by: Nikita567
from Chicago, il
We bought this fridge July 2012 and it stopped working in September 2019 due to compressor failure and overloadrelay broke. We called couple of guys for the opinion and they said it’s expensive to repair and better to buy a new fridge. This is an expensive refrigerator and I didn’t expect it to break in this short time. We also bought matching stover, microwave and dishwasher. One of the stove Burner also does works well. The burner flame is uneven so my food gets burned on one side while other side not well cook. I will never buy GE appliances now.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , November 27, 2019
Hello Nikita567 - Thanks for your review. We're truly sorry to hear of your refrigerator experience and will be sure and share your comments with our refrigerator design team. Also, we'd like to provide you with some information we hope will help with the uneven flame issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16902.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good for a while
on July 16, 2023
Posted by: JasonCarl
We really liked this refrigerator for many reasons for a while. However, the ice maker has now gone out and won't make ice anymore. I've had a couple repairmen out and they said it's difficult to deal with the manufacturer on this so they can't help.
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 18, 2023
Hello,
We’re glad to hear that you enjoyed your refrigerator, but we’re sorry that the ice maker has given you issues and soured your overall experience. An ice maker can be a huge convenience, but we know that no one wants to deal with one that doesn’t work. We are constantly working to make our appliances better, and we’ll forward your experience to our product team so that we can continue to improve. Thank you for taking the time to leave your review. We hope we can earn your trust back in the future. -MichaelB@GEA
We’re glad to hear that you enjoyed your refrigerator, but we’re sorry that the ice maker has given you issues and soured your overall experience. An ice maker can be a huge convenience, but we know that no one wants to deal with one that doesn’t work. We are constantly working to make our appliances better, and we’ll forward your experience to our product team so that we can continue to improve. Thank you for taking the time to leave your review. We hope we can earn your trust back in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer Ices Up
on February 7, 2012
Posted by: NotHappy
from Frederick, MD, USA
Right out of the box this fridge hasn't lived up to my expectations. The freezer began icing up from the first day we turned it on. Turns out that this was a known problem with this unit that requires a circuit board swap to fix. I expected more from a fridge at this price point and the new circuit board only improved the freezer but didn't fix it.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Features
4
Value
2
Written by a customer while visiting geappliances.com