Customer reviews from samsonite.com
Samsonite - 32" Wheeled Drop-Bottom Duffel - Black/Gray
Average customer rating
3.3 out of 5
3.3
(15 Reviews)
Open Ratings Snapshot
Rating breakdown 15 reviews
5 Stars
4
4 Stars
5
3 Stars
1
2 Stars
2
1 Star
3
60%of customers recommend this product. 
(
9 out of 15
)
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Customer Reviews for Samsonite - 32" Wheeled Drop-Bottom Duffel - Black/Gray
Customer Rating
1 out of 5
1
Zipper was broken
on March 14, 2017
Posted by: Me
from Laguna Hills, ca
Verified Purchase:Yes
I have tried emailing , using customer service form and telephoning for two weeks with no results.
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4 out of 5
4
Very spacious and easy to move
on July 14, 2015
Posted by: Alex
from San Jose, Ca
Verified Purchase:Yes
love the seperate compartments for clothes and shoes etc......
Pros: Easy To Access Items, Easy To Carry, Good Capacity, High Quality, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Not impressed
on August 28, 2016
Posted by: RypTwins
from Lynchburg, VA
Verified Purchase:No
My wife purchased this for me at Christmas. I had a previous Samsonite Duffel that took ten years to wear out. After eight months the stitching has pulled, a wheel has split and one of the plastic skids on the bottom to protect it has broken. Plus the handle strap will not stay closed any more. I check it Velcro closed and its always open when i get it. I am not that impressed with this bag. I am going to try another brand.
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hi RypTwins,
Thank you for your feedback. We are sorry to hear of your troubles with your Samsonite Andante 32" Duffel. Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to arrange a replacement.
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Don't order "Next Day Shipping". They won't get it to you.
on August 31, 2016
Posted by: Michael G
from Texarkana, AR
Verified Purchase:No
Product is fine.
Pros: Great Grip, Quiet
Cons: Flats Easily, Tread Wears Quickly, Wheels Cave In Too Easily
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hi Michael,
Thank you for your feedback. We are sorry to hear of your troubles with your shipment. Please contact one of our agents at 1-800-765-2247 or questions@samsonite.com with your shop.samsonite.com order number and we will be happy to refund your shipping costs if this was the issue.
Written by a customer while visiting samsonite.com
Customer Rating
4 out of 5
4
Overall good product
on August 20, 2015
Posted by: Vinod
from MD
Verified Purchase:Yes
Overall seems to be a good product. Haven't started really using it though. Has lots of space. Felt slightly heavy though.
Pros: Easy To Carry, Easy To Identify, Good Capacity
Cons: Heavy To Begin With
I would recommend this to a friend!
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hi Vinod,
Thank you for your feedback! We are delighted to hear that this Samsonite Andante 32" Wheeled Duffle meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
This is a very useful rolling carry-on
on August 13, 2018
Posted by: practical one
from Berkshires, MA
Verified Purchase:Yes
I like to bring my own weights to my gym class because the community center's were the source of a skin infection. This small roll aboard is perfect for that purpose. I might use the case for travel, too, though I generally use a larger carry-on when I travel far.
Pros: Easy To Access Items, Easy To Carry, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
Nice Product & it Traveled Well
on July 15, 2018
Posted by: Paul K
from Raritan, NJ
Verified Purchase:Yes
Was able to pack more than enough cloths for my 10 day Disneyland Trip. Rolled easily and did not add a lot of weight to meet the airline 50 LB limit.
Pros: Easy To Access Items, Good Capacity, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
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