Customer reviews from hp.com
HP - 920 Ink Cartridge Combo Pack - Cyan/Yellow/Magenta
Average customer rating
4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
71
4 Stars
12
3 Stars
7
2 Stars
3
1 Star
18
83%of customers recommend this product.
(
65 out of
78)
Customer Reviews for HP - 920 Ink Cartridge Combo Pack - Cyan/Yellow/Magenta
Posted by: NursesRock
from Chester County PA
Verified Purchase:Yes
I can’t yet test the colored cartridges. I had bought a black cartridge as well which is not functional. Therefore I’m not able to print
I would recommend this to a friend!
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Littlegirl1
from Slidell, LA
Verified Purchase:Yes
I always buy HP products they are the very best I recommend HP to all my family and friends.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lynne 1
from NY
Verified Purchase:Yes
I waited quite a while, but it seems to be fine. Thank you.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: cornhell
from New York NY
Verified Purchase:Yes
Can't use it because, when we installed the cartridges, we got a message that we have never gotten before: that the yellow cartridge is missing or damaged. Guessing its possible the problem is the printer, but no way of knowing. Never have had this problem before with HP cartridges. Also puzzled by fact that the red cartridge does not have a label on it as do all other cartridges .
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Mary, HP Care, September 9, 2020
Hello,
That you didn't want to recommend this set highly is understandable. However, I hope to help you get this fixed.
It sounds like the yellow cartridge is defective, but perhaps the contacts got smudged during installation. You can clean the copper contacts on the cartridge and inside the printer (where they line up with the ones on the cartridge) with lint-free material and see if that lets the printer connect properly with the cartridge.
If nothing helps, you can return it for refund or exchange.
Mary Chris
HP Care
That you didn't want to recommend this set highly is understandable. However, I hope to help you get this fixed.
It sounds like the yellow cartridge is defective, but perhaps the contacts got smudged during installation. You can clean the copper contacts on the cartridge and inside the printer (where they line up with the ones on the cartridge) with lint-free material and see if that lets the printer connect properly with the cartridge.
If nothing helps, you can return it for refund or exchange.
Mary Chris
HP Care
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Received complete. Loses and works great. ( As usual)
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
It works well; the delivery was quick and well packed.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: RcQn
from Henderson, NV
Verified Purchase:Yes
Thought I was getting a 902, got a 920. No 902 available anywhere
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: SueQ
Verified Purchase:Yes
ordered here so I could have an extended expiration date not seen in stores. I use this on a home printer and I need the inks not to expire. also these inks are hard to find in stores.
Written by a customer while visiting hp.com