Customer reviews from hp.com
HP - 920 Ink Cartridge Combo Pack - Cyan/Yellow/Magenta
Average customer rating
4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
71
4 Stars
12
3 Stars
7
2 Stars
3
1 Star
18
83%of customers recommend this product.
(
65 out of
78)
Customer Reviews for HP - 920 Ink Cartridge Combo Pack - Cyan/Yellow/Magenta
Posted by: Therjw
from Goose Creek, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been buying HP ink for 20 or 30 years. Never had a problem. I am 90 years old. I don't have a smart phone so no photos.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: senior Joe
from Snellville, Ga.
Verified Purchase:Yes
[This review was collected as part of a promotion.] origional HP ink cart are always a smart buy for high quality ink.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ni Madres Loco
Verified Purchase:Yes
No matter where you go, Staples/OfficeMax/ this is the best priced/
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: qua117
from Auburn, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just got this delivered to me the past few days. So far so good. Working great!
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Chris 14
from Escondido
Verified Purchase:Yes
It's getting hard to get the 920 cartridge for my old HP printer! It still works great. Good news is that HP has my back !! Got my replacement 920s in two days. Could of had it the next day but I didn't need them that quickly. Also had a special going!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Good quality product - great dependable company
on April 20, 2020
Posted by: jlush01
from Louisville, KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I always feel comfortable ordering my ink here. good quality company.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Heidi3
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have purchased this product many times and always very satisfied. However I recently installed a new 3pack package with warranty to Feb.2021 and it was bone dry. Did not even get 1 acceptable page printed.
I would recommend this to a friend!
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 30, 2020
Hello Heidi,
I'm sorry that you didn't have a very satisfying experience with cartridges you were sent. I can imagine how disappointing that must have been.
However, it is a distinct possibility that it is not the new cartridges that are the problem, particularly if the old cartridges were ran very low and then left for a time.
The printhead inside the printer could be clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The power button on the printer itself should always be used to turn it off. That will let the printer 'park' so that the printhead is protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If all three cartridges are defective or damaged, please return them. We try to make the return process as painless as possible.The process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a very satisfying experience with cartridges you were sent. I can imagine how disappointing that must have been.
However, it is a distinct possibility that it is not the new cartridges that are the problem, particularly if the old cartridges were ran very low and then left for a time.
The printhead inside the printer could be clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The power button on the printer itself should always be used to turn it off. That will let the printer 'park' so that the printhead is protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If all three cartridges are defective or damaged, please return them. We try to make the return process as painless as possible.The process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Barb O
from Quartzsite AZ
Verified Purchase:Yes
It's nice to get what you ordered in a timely manner. The quality of supplies is always the best.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com