We’re sorry to hear the toaster isn’t delivering your preferred level of browning and understand how frustrating that can be. For best results, we recommend trying a longer toasting cycle on a mid-to-high setting, ensuring slices are centered in the slots, and checking that the unit is plugged into a dedicated outlet, as power variations can affect performance. If you continue to experience inconsistent browning, please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8901009799 so we can further assist you. Thank you for your feedback—it helps us improve future models.