I only have one complaint with this toaster: The Light/Dark adjustment knob turns very easily and extends too far from the side of the toaster. With every use, I have to make sure it is in the proper position. It is too easily bumped by other items placed near it. The knob should either be recessed, or have detents so it is not so easily moved.
My original purchase, only two thirds of the heating elements worked. The replacement is worse! The toast comes out nice and brown on one side and hardly anything noticeable on the other. You have to burn one side to get the other brown!
We bought this toaster because of a review we read saying that it toasted a single slice evenly on both sides. It doesn't. One side is well done (dark) and the other is pale. (That's why we got rid of our old toaster.)