We’re very sorry to hear about your experience and understand how frustrating this must have been—especially after exchanging the unit and encountering the same issue with the bagel function. That’s certainly not the experience we want for our customers. We appreciate you taking the time to share this feedback, as it helps us identify potential concerns. If you haven’t already, we encourage you to contact our Customer Support team at 1-800-726-0190 so they can assist further and help determine a resolution.

Thank you for sharing your experience. We appreciate your honest feedback and will take your comments about bagel performance into consideration for future product improvements. If you feel your unit isn’t working as it should, our Consumer Assistance Center is happy to help at 1-800-726-0190.

Thank you for sharing your experience. We’re sorry to hear about the issue with your toaster, as this isn’t typical for Cuisinart products. Sometimes crumbs or debris can prevent the lever from staying down, so you might try clearing the toaster’s interior and giving it a quick unplug-and-reset before contacting us. If you believe your unit may not be working as it should please reach out to our Consumer Service team at 1-800-726-0190 for assistance.