Customer reviews from Targus
Targus - 17 Dual Fan Chill Mat - Black
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
34
4 Stars
9
3 Stars
4
2 Stars
7
1 Star
9
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Targus - 17 Dual Fan Chill Mat - Black
Customer Rating
2
Functional
on September 20, 2022
Posted by: CuriousJohn
from Florida
I purchased this a number of years ago. And the first thing I did was disassemble and flip the fans over so they blow air into the intake. Instead of drawing air away from the intake. It makes no sense to me to have the CPU fan drawing air through the intake while the "Chill Mat" is pulling air away from the intake. The fans were effectively fighting each other. I'm about to remove the original fans, integrate a USB hub and install higher flowing/quieter fans. One of my laptops has (2) USB ports. Which makes things a little inconvenient at times.
I would recommend this to a friend!
Written by a customer while visiting Targus
Customer Rating
1
Does work great until the fans stop working
on April 13, 2023
Posted by: bob27
from St Austell, Cornwall
Within about 3 months the fans stopped working, I want another.
No, I would not recommend this to a friend.
Response from TargusBy Targus Support, April 13, 2023
Hello, we are sorry to hear that the chill mat has stopped working for you. Our chill mats have a limited 1 year warranty. A customer support representative will be reaching out to you to assist with this. You may also contact us at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
Written by a customer while visiting Targus
Customer Rating
2
Needs a small design improvement
on June 14, 2020
Posted by: George
I am on my second AWE55US chill mat. The mat is very ergonomic, light, and transportable. Unfortunately, both have failed in the exact same way in exactly the same spot. The top and bottom plastic surfaces developed a stress crack at the edges around the midway point.
I would like to suggest a design improvement:
Put a post between the top and bottom plates on each side to add additional support. That will prevent the plastic from flexing when the chill mat is picked up to carry it with the laptop on it.
This small improvement will go a long way in making the product last longer. This will also take Chill Mat from 2 stars to 5 (or 10 if that was an option),
Response from TargusBy Targus Customer Support, October 1, 2020
Thank you for your purchase. Hope to see you again soon. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. We will be happy to assist you.
Written by a customer while visiting Targus
Customer Rating
5
Awesome
on April 28, 2011
Posted by: Andrew
from Rhode Island
My 17" laptop gets hot enough after half an hour to have the fan kick on high gear. I never take it off my desk so i bought this. i accidentally left my laptop on when I went to bestbuy to buy this so I just picked up the laptop and placed this under it. plugged it in and within 5 minutes the fan on my laptop went down to low gear and I've never heard it go back to high gear witch never happens after its been on that long. With both laptop on low gear and the chill mat fan on its quieter than the laptop fan on high gear. I'm very impressed with this product.
Pros: everything
Cons: nothing
I would recommend this to a friend!
Written by a customer while visiting Targus
Posted by: Anonymous
Verified Purchase:Yes
High quality product and I love the quiet cooling fan! Yes I would recommend to a friend!
Written by a customer while visiting Targus
Customer Rating
1
Not Worth It
on December 3, 2010
Posted by: FloridaLady
from Jacksonville, FL
The product worked great for the first three months but then it died. It’s not worth the money I paid for it.
No, I would not recommend this to a friend.
Response from TargusBy Targus Customer Support, January 15, 2021
Thank you for your purchase. Hope to see you again soon. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. We will be happy to assist you.
Written by a customer while visiting Targus
Customer Rating
1
Two tries, two fails
on April 2, 2020
Posted by: Jo
I bought this chill mat last winter, and within three months, one of the fans stopped working. I hoped it was a fluke, and bought a second chill mat ... and THREE WEEKS later, one of the fans on the second purchase stopped working. I won't be fooled again. Save your money and buy something else.
Response from TargusBy Targus Customer Support, October 13, 2020
Thank you for your purchase. Hope to see you again soon. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. We will be happy to assist you.
Written by a customer while visiting Targus
Customer Rating
5
Finally ! ! The best cooler yet.
on November 10, 2010
Posted by: Gooseman
Having had laptop coolers before, this one excels in all areas. Nothing on the market that I have seen yet can beat this one.
Pros: everything about it is great.
I would recommend this to a friend!
Written by a customer while visiting Targus