Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Wall Range Hood - Stainless Steel
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
84
4 Stars
32
3 Stars
10
2 Stars
2
1 Star
8
88%of customers recommend this product.
(
109 out of
124)
Customer Reviews for GE Profile - 36 inches - Convertible - Wall Range Hood - Stainless Steel
Customer Rating
1
Sleek look but randomly stopped working
on October 3, 2022
Posted by: Knisee
from McDonough, Georgia
My unit is relatively new. It as completely stopped working. I saw where another customer stated "the open/close flap can falls on the motor when vent fan is on causing motor to burn and die."
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Elliot@GEA, GE Appliances, October 10, 2022
Hi there, thank you for taking the time to reach out with this feedback. We are very sorry to hear that you have had issues with your hood not working as you would expect, and we can definitely imagine your frustration.
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We look forward to assisting you in any ways that we can! -Elliot@GEA
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We look forward to assisting you in any ways that we can! -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome Product
on August 31, 2022
Posted by: dollys18
from Elgin,IL
Very Quiet and lights were very bright. I would recommend this product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and excellent customer service!
on August 1, 2022
Posted by: Anonymous
from Charlottesville, VA
Great appliances, very happy with features!Love them!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Very solid hood
on July 24, 2022
Posted by: Hollyw00dC0le
from Hattiesburg, MS
The best thing about this hood is the way it looks. The fan works well and the lighting doesn't miss an inch of the range. I do wish the night light was a lot dimmer.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on July 24, 2022
Posted by: Tony081
from Delaware
I can’t use it because it’s so noisy, even using the low setting. It’s a nice looking appliance, but that’s it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 29, 2022
Hi,
Thank you for providing your feedback to us on this vent fan. Our apologies for the loud noise. We can understand how much of a headache that is to deal with. Your comments mean a lot to us and our development team will be made aware of this issue. Thanks for choosing GE. Mike@GEA
Thank you for providing your feedback to us on this vent fan. Our apologies for the loud noise. We can understand how much of a headache that is to deal with. Your comments mean a lot to us and our development team will be made aware of this issue. Thanks for choosing GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks nice, but extremely loud
on May 25, 2022
Posted by: RBATX
from Austin, TX
We love the sleek look of this, but it sounds like a jet engine on the highest setting. Even the low and medium seem louder than any vent hood I've had over the years. We also have a high ceiling, so expect a seam where the chimney extension goes.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, May 26, 2022
Hi there, we're pleased to know you're loving the look, but we're sorry it's been running louder than expected. We can understand how this might be a let down for you, so this is certainly a piece of feedback we're happy to present to our hoods team. We're always looking for ways to improve, so we appreciate you reaching out and we're wishing you the best.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
bad experience
on April 24, 2022
Posted by: Anonymous
from PA
over time, the open/close flap can falls on the motor when vent fan is on causing motor to burn and die. individual major parts are very expensive to replace, cheaper to get a new unit.
I would recommend this to a friend!
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, April 29, 2022
Oh goodness,
We're awfully sorry to hear about the motor dying. Your frustration is certainly understandable and we'd like to help. An agent is going to email you to gather some information. Make sure to check for it. Mike@GEA
We're awfully sorry to hear about the motor dying. Your frustration is certainly understandable and we'd like to help. An agent is going to email you to gather some information. Make sure to check for it. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Great features, very noisy
on March 17, 2022
Posted by: Roo9
Good features, very noisy. Sounds like an airplane ready to take off.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, March 18, 2022
Hi there, we're pleased to see how happy you are with the look and features of your hood, but sorry it's louder than expected. We definitely understand how this would be frustrating, so this is valuable feedback that we'll be happy to take back to our product development team for them to review as well.
We're glad to have you in our GEA family and we appreciate you sharing this with us.
Guy@GEA
We're glad to have you in our GEA family and we appreciate you sharing this with us.
Guy@GEA
Written by a customer while visiting geappliances.com