Customer reviews from geappliances.com
GE - Profile 4.1 Cu. Ft. 11-Cycle Colossal-Capacity Washer - Titanium-on-White
Average customer rating
2
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
6
4 Stars
5
3 Stars
3
2 Stars
5
1 Star
33
20%of customers recommend this product.
(
10 out of
51)
Customer Reviews for GE - Profile 4.1 Cu. Ft. 11-Cycle Colossal-Capacity Washer - Titanium-on-White
Customer Rating
1
good riddance
on January 16, 2017
Posted by: former GE customer
from Phoenix, AZ, United States
Mine lasted less than seven years. After sounding like a jet airplane taking off for a couple weeks, it dumped a couple quarts of water during a rinse cycle. It's now about to spend its remaining days at the landfill.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Needs an Agitator
on September 27, 2018
Posted by: MJSGrant
from Rochester, NY
We replaced our washer of 24 years which we loved! This one is not as efficient.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Washes well and has lasted
on May 18, 2019
Posted by: Happy washing
from Chantilly, VA
We've had this washer for 4 years now and it's great! We had to adjust how much laundry we put in the washer because you're not supposed to fill them up. The water level only fills the washer half way so even a large load should not fill the washing machine. As I understand it, that's how all energy efficient washers are.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Agitator keeps popping off during the wash cycle
on June 4, 2019
Posted by: AmyWa
from Louisville , KY
We've had this machine for 7 years, and have had several issues. The lastest is that the agitator just started popping off during the cycle. I can't see how to reattach it securely. Frustrated with this machine!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Might Be The Worst Washing Machine Ever
on August 17, 2019
Posted by: BBBM
I had to give 1 star, because I couldn't give it zero. This is the dumbest/worst washing machine I have ever owned. I've had this junk repaired twice and it still doesn't work. DO NOT BUY.
No, I would not recommend this to a friend.
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 19, 2019
Hello BBBM - Thanks for your review. So we can best assist you, please Contact Us at: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We look forward to hearing from you soon!
We look forward to hearing from you soon!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product and so silent
on April 11, 2020
Posted by: ReAp17
from Rochester ny
Washer works great and it's so unbelievably quiet. Best washer we have ever owned. Love the handwash setting it works to wash "handwash only" sport coat perfectly. Was nervous to try the feature at first but it worked like a charm..
Thanks GE
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
What a mistake
on May 10, 2020
Posted by: Anonymous
from Ft. Wayne, IN
It is a good thing that we bought the extended service agreement. Started having trouble with this machine about a year and a half into its life. Every major part of this machine has been replaced, some more than once. Another major issue is this machine puts white spots on black clothing. Just a warning, this machine is very loud.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
During Spin Cycle Sounds Like A Jet Airplane
on February 5, 2021
Posted by: Larry321
from Charleston SC
During the spin cycle it sounds like a jet airplane landing. There is also some knocking noises as well; but the jet airplane is the biggest sound.
I also ran it with no clothes in the washer; just filled it up with water and let it go to the spin cycle. I sounds A LOT better than when it is loaded with clothes, but it still sounds louder than I think it should and there still is the random knocking sound.
From the troubleshooting videos it seems to be either: The bearing or the suspension springs. Although I don’t understand how it could be the springs as the knocking sound is still there with no clothes in the washer. I checked the four rubber straps at the top of the washer visually before taking it apart, and I can also fit my hand between the top of the washer and the tub and they are not broken.
With the washer off: I spin the tub by hand and it does not sound like I think it should. That is, it seems to not be a uniform sound as I spin the tub; this points me back to the bearing. HOWEVER, I also hear a little knocking sound as well, which I doubt is coming from the bearings.
Unless this sounds familiar to someone, my next step is to open it up and take a look to see if I can pin point the knocking. I would prefer not to replace the bearing if it does not need to be replaced. I am wondering if the suspension springs are worn out and are allowing the tub to be lower than it is suppose to be and hitting something.
My new wife says the washer has been noisy for a pretty long time, but it sounds like it has gotten worse over time.
I also ran it with no clothes in the washer; just filled it up with water and let it go to the spin cycle. I sounds A LOT better than when it is loaded with clothes, but it still sounds louder than I think it should and there still is the random knocking sound.
From the troubleshooting videos it seems to be either: The bearing or the suspension springs. Although I don’t understand how it could be the springs as the knocking sound is still there with no clothes in the washer. I checked the four rubber straps at the top of the washer visually before taking it apart, and I can also fit my hand between the top of the washer and the tub and they are not broken.
With the washer off: I spin the tub by hand and it does not sound like I think it should. That is, it seems to not be a uniform sound as I spin the tub; this points me back to the bearing. HOWEVER, I also hear a little knocking sound as well, which I doubt is coming from the bearings.
Unless this sounds familiar to someone, my next step is to open it up and take a look to see if I can pin point the knocking. I would prefer not to replace the bearing if it does not need to be replaced. I am wondering if the suspension springs are worn out and are allowing the tub to be lower than it is suppose to be and hitting something.
My new wife says the washer has been noisy for a pretty long time, but it sounds like it has gotten worse over time.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, February 9, 2021
Hi Larry321, we would first like to congratulate you on your recent marriage. Next, we want to apologize for the loud noises your washer has been making. This is not the experience we want for our customers so we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this helps. If you have any other questions or concerns, you can e-mail us here: https://www.geappliances.com/ge/service-and-support/contact.htm
All the best,
Guy@GEA
All the best,
Guy@GEA
Written by a customer while visiting geappliances.com